Injustice - Developers Among Us (SciFiDevCon 2024)
Enabling collaboration for the flexible workforce
1. Enabling collaboration for the
flexible workforce
Richard Kenny
Plantronics
Simply Smarter Communications™
2. Global Collaboration
Your workforce is increasingly dispersed
Global companies
Sub-contract work to individuals or other organisations
You need to collaborate more
Increasing productivity
The ‘old’ collaboration tools don’t work any more
Corridor conversations
Point to point calls or conferences
Team A in one room calling Team B in another room
1/14/2014
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3. Most Employees Work Off-site Some of the Time
How do we communicate and collaborate with them?
14/01/2014
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4. We’re collaborating more than ever
17%
Audio Conferencing
83%
Web Conferencing
Webinars/Webcasts
38%
62%
Video Conferencing
with a webcam
New collaboration tools needed
56%
44%
NOT VERY OFTEN/NEVER
ALL OF THE TIME/FREQUENTLY
Conference calling
Web conferencing
Personal video calling
SOURCE: “HOW WE WORK: COMMUNICATION TRENDS OF BUSINESS PROFESSIONAL. PLANTRONICS 2010”
1/14/2014
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6. The Good, The Bad & The Ugly
The Benefits
Improved productivity
Reduced travel costs
Reduced environmental impact
The Downsides
Joining the call (re-joining the call)
Poor audio quality
Increased complexity
Are you really engaged?
Are you dressed?
1/14/2014
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7. Conference calls aren’t fun, but we can
make them easier, simpler, and more
comfortable
CONFIDENTIAL • 2011 BRAND RELAUNCH • 1/14/2014
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8. In the office
More comfort with wireless headsets for maximum mobility
1/14/2014
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11. Make every call sound like you are in the office
Wasted time on conference calls due
to poor audio quality is major
problem
Up to 90% of employees work
outside the office at some point
Increasingly offices are open plan
spaces
High levels of background noise
negatively impact a call
All products incorporate acoustic
intelligence to improve audio quality
1/14/2014
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12. Lets make it simple
Increased collaboration has caused increased complexity
Endpoints
Communication channels
The Plantronics Calisto simplifies
Reduce desktop clutter in home office
Home office desk often shared space
Private office desk
Calisto with mic clip is ideal for video conferencing
Communication
Clear indication of when your microphone is mutes
Clear ability to mute or unmute microphone quickly
Calisto P800 is ideal for office workers with a private space, and home
workers
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13. Joining conference calls the smart way
Imagine a smart application that
Identified conference calls in your diary
Joined the meeting automatically
Instantly re-connected dropped calls
Plantronics Instant Meeting
Powerful, multi-platform application
Ideal for mobile professional
Simplifies joining conference calls whilst on the move
1/14/2014
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14. Its not just about the technology
CONFIDENTIAL • 2011 BRAND RELAUNCH • 10/26/2011
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15. Getting engaged?
Face-to-Face
Message
7%
Voice Only
Tone of
Voice
38%
Message
13%
Body
Language
55%
Face To Face: Mehrabian, A. (1971). Silent messages. Wadsworth, Belmont, California.
Telephone: Mehrabian, Albert & Morton Wiener (1967): Decoding of inconsistent communications.
Journal of personality and social psychology 6(1): 109-114.
Tone of
Voice
87%
16. Make your meeting smart – get the etiquette right
Meeting etiquette rules apply
Have a clear objective
Be on time
Distribute material
Reference it clearly
Speak with impact
Engage a remote audience
Maximise your voice potential
23% gave full attention
27% were doing ‘other work’
13% surfed the internet
8% were NOT fully dressed
Speech Impact is ideal for mobile
professionals, office workers and home
workers
Source: Speed Lead, Kevan Hall, 2009
1/14/2014
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17. Preparing for a new culture
Cultural Resistance
Fear of Change
Managing Remote Workers
“How do I manage a team I can’t see?”
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•
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Establish Trust
Set Clear Expectations
Manage Performance
Conflict Management
Build Agreements
14/01/2014
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19. Collaboration. Simplified.
New way of working needs new culture
New technology must be simple and effective
One size does not fit all
Plantronics portfolio makes collaboration simpler and easier
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Hinweis der Redaktion
These key studies point out that the biggest single barrier to adopting a new ways of working is “cultural resistance.”Most of this resistance is coming from middle managers and their fear of losing control of their staff. They fear giving up the sense of control that comes from being able to watch their staff work ….“how do I know they’re working if they can’t be seen.”Our research shows that for teams to work effectively they must acquire additional skills and make many more explicit agreements about how they will work together. These core competencies are social skills such as conflict management, information sharing, performance management and measurement, building trust, and setting expectations and building agreements. These are so called “soft” skills. But as one of our most experienced IT colleagues puts it: “The soft stuff is the hard stuff.”