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7 Steps to Succeed in
Multiple Channel Retail
Shoppers who buy on multiple channels have a 30%
higher lifetime value than those who shop using only one channel.
1
Build Better
Customer Relationships
58% of customers get frustrated with inconsistent experiences
from channel to channel.
2
Create Rich
Digital Experiences
In a study of 46,000 shoppers, 73% of them used multiple
channels during their shopping journey to fulfill their retailing
needs.
3
Improve
Customer Fulfilment
By 2020, customers will manage 85% of their relationship with
an enterprise, without human interaction.
4
Encourage
Real Time Shopping
Out of 300 organizations surveyed, 85% support multi-channel
customer interactions.
5
Emphasize
On Interactions
Two-thirds (about 67%) of online shoppers made purchases
involving multiple channels in the past six months.
6
Emphasize on
Continuity of Experience
A multi-country survey found that 74% of businesses increased
their sales with a multi-channel strategy.
7
Centralize & Consolidate
Your Product Information
Centralize & Consolidate your Product InformationPimcore facilitates creation of flexible, high-
performing and personalized eCommerce
experiences needed by growing enterprises.
Try a Free Demo Now!
https://www.pimcore.com/en/try
Thanks

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7 Steps to Succeed in Multiple Channel Retail

  • 1. 7 Steps to Succeed in Multiple Channel Retail
  • 2. Shoppers who buy on multiple channels have a 30% higher lifetime value than those who shop using only one channel. 1 Build Better Customer Relationships
  • 3. 58% of customers get frustrated with inconsistent experiences from channel to channel. 2 Create Rich Digital Experiences
  • 4. In a study of 46,000 shoppers, 73% of them used multiple channels during their shopping journey to fulfill their retailing needs. 3 Improve Customer Fulfilment
  • 5. By 2020, customers will manage 85% of their relationship with an enterprise, without human interaction. 4 Encourage Real Time Shopping
  • 6. Out of 300 organizations surveyed, 85% support multi-channel customer interactions. 5 Emphasize On Interactions
  • 7. Two-thirds (about 67%) of online shoppers made purchases involving multiple channels in the past six months. 6 Emphasize on Continuity of Experience
  • 8. A multi-country survey found that 74% of businesses increased their sales with a multi-channel strategy. 7 Centralize & Consolidate Your Product Information
  • 9. Centralize & Consolidate your Product InformationPimcore facilitates creation of flexible, high- performing and personalized eCommerce experiences needed by growing enterprises. Try a Free Demo Now! https://www.pimcore.com/en/try