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2. Shoppers who buy on multiple channels have a 30%
higher lifetime value than those who shop using only one channel.
1
Build Better
Customer Relationships
3. 58% of customers get frustrated with inconsistent experiences
from channel to channel.
2
Create Rich
Digital Experiences
4. In a study of 46,000 shoppers, 73% of them used multiple
channels during their shopping journey to fulfill their retailing
needs.
3
Improve
Customer Fulfilment
5. By 2020, customers will manage 85% of their relationship with
an enterprise, without human interaction.
4
Encourage
Real Time Shopping
6. Out of 300 organizations surveyed, 85% support multi-channel
customer interactions.
5
Emphasize
On Interactions
7. Two-thirds (about 67%) of online shoppers made purchases
involving multiple channels in the past six months.
6
Emphasize on
Continuity of Experience
8. A multi-country survey found that 74% of businesses increased
their sales with a multi-channel strategy.
7
Centralize & Consolidate
Your Product Information
9. Centralize & Consolidate your Product InformationPimcore facilitates creation of flexible, high-
performing and personalized eCommerce
experiences needed by growing enterprises.
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https://www.pimcore.com/en/try