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Designing with Dialogue Leadership and Framing the Right Questions March 25, 2009 Strategic Innovation Lab, Toronto Greg Judelman Bruce Mau Design Peter Jones, PhD Redesign Research MARCH

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Designing with Dialogue A community of practice (What’s been happening?) Books are up. Wiki is up: dialogues.wetpaint.com

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Tonight’s Session Leadership & Framing the Right Questions

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What do we mean by the Right Questions? Questions that make a noticeable difference. Big open questions that invite participation.

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When asked, the room changes. People listen not just to each other, but to their own lives . If Big Enough … You can live the rest of your life profoundly inside a single Question. Big Open Questions

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Peter Block The Answer to How is Yes “ Transformation comes more from pursuing profound questions than seeking practical answers.”

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“ Declares that we, as a culture, & I, as a human being, are fundamentally about getting things done.” Evidence in support of this trend … The Question How

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The Question How … Amazon.com Sales Rank: #98

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<ul><li>How do you do it? </li></ul><ul><li>How long will it take? </li></ul><ul><li>How much does it cost? </li></ul><ul><li>How do we get those people to change? </li></ul><ul><li>How do we measure it? </li></ul><ul><li>How have others done it successfully? </li></ul>The Basic How Questions

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What is the crossroad at which I find myself at this point in my life / work? What is my contribution to the problem I am concerned with? What commitment am I willing to make? What refusal have I been postponing? The Yes Questions.

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Practice: (20 min) Small groups of 3 or 4 Sit in a circle together Consider a situation you are facing or care about. Ask yourselves and respond to the questions in the group, one question at a time . Exercise

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<ul><li>8 positive values that create vision, invite participation & stewardship. </li></ul><ul><li>Vision & clear purpose </li></ul><ul><li>Effective problem-solving skills </li></ul><ul><li>Participation & empowerment </li></ul><ul><li>Flexible structures supporting mission </li></ul><ul><li>Leadership is key </li></ul><ul><li>Effective personal skills </li></ul><ul><li>Learning organizations </li></ul><ul><li>We live spiritual & human values in orgs </li></ul>Engagement

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“ What questions inspire shared leadership?” Our Question.

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List 1 -3 ideas on sticky Post in response to question Clustered & labeled for initial convergence Anonymous, Inclusive = requires all to contribute Cyclical – Can add more questions or rounds Generative – Creates large number of good ideas Authentic – People are not swayed to compete Nominal Group Technique

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What are the types of dialogue most appropriate for leadership? How might we measure dialogue effectiveness? What are the ways the organization can engage dialogue as a tool for change? 3 Questions

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<ul><li>Everyone lists 1 or more idea on sticky </li></ul><ul><li>Ideas posted in response to question </li></ul><ul><li>Items clustered & labeled for initial convergence </li></ul><ul><li>Each question / theme is harvested & discussed </li></ul>Nominal Group Technique

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Harvest Reflections