Harness the Power of the Cloud to Drive Business Innovation
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Innovation in the cloud transcends information technology. It is woven into the very fabric of customer experience strategies and can be directly applied to how we think about business innovation as an enterprise. Our Cloud First webinar provided a pragmatic approach to using design thinking to harness the power of cloud for business innovation. We walked through a framework for innovation and demonstrated how to build the right team, apply the right methods, and leverage the right tools to: -Quickly create value for customers -Bring people and ideas together -Foster innovation through continuous delivery -Release your ideas into the wild
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Harness the Power of the Cloud to Drive Business Innovation
- 1. HARNESS THE POWER OF CLOUD TO DRIVE BUSINESS INNOVATION
- 2. 2 About Perficient Perficient is the leading digital transformation consulting firm serving Global 2000 and enterprise customers throughout North America. With unparalleled information technology, management consulting, and creative capabilities, Perficient and its Perficient Digital agency deliver vision, execution, and value with outstanding digital experience, business optimization, and industry solutions.
- 3. 3 Perficient Profile Founded in 1997 Public, NASDAQ: PRFT 2016 revenue $487 million Major market locations: Allentown, Atlanta, Ann Arbor, Boston, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Denver, Detroit, Fairfax, Houston, Indianapolis, Lafayette, Milwaukee, Minneapolis, New York City, Northern California, Oxford (UK), Southern California, St. Louis, Toronto Global delivery centers in China and India 3,000+ colleagues Dedicated solution practices ~95% repeat business rate Alliance partnerships with major technology vendors Multiple vendor/industry technology and growth awards
- 4. 4 Rising Customer Expectations Continual Connectedness Organizational Velocity Abundance of Customer Data Customer Experience
- 7. 7 Connect with Customer Needs Bring People and Ideas Together Start Small, Build Fast, and Share Release Ideas Into the Wild Innovation Habits
- 8. 8 SCALABILITY SPEED SAVINGS SIMPLICITY Why Innovate?
- 9. 9 SCALABILITY SPEED SAVINGS SIMPLICITY Growth Elasticity Diversification Why Innovate?
- 10. 10 SCALABILITY SPEED SAVINGS SIMPLICITY Growth Elasticity Diversification Reduce Cycle Times Remove Steps Eliminate Wait Times Why Innovate?
- 11. 11 SCALABILITY SPEED SAVINGS SIMPLICITY Growth Elasticity Diversification Reduce Cycle Times Remove Steps Eliminate Wait Times Automation Reduce Waste Economies of Scale Why Innovate?
- 12. 12 SCALABILITY SPEED SAVINGS SIMPLICITY Growth Elasticity Diversification Reduce cycle times Remove steps Eliminate wait times Automation Reduce Waste Economies of Scale Improved Usability Consolidation Consistency Why Innovate?
- 13. 13 What are your business innovation goals? • New growth strategies or revenue streams • Develop new products or services • Increase operational or client efficiencies • Automation and reduced costs • Improved usability and stability Placeholder for Cloud Maturity Poll Question
- 14. 14 While cloud is recognized as a technology game changer, its potential for harnessing the power of business innovation remains untapped. Untapped Potential of the Cloud
- 15. 15 Scalability Operational agility is a top driver for global cloud buyers, according to a Gartner survey. * http://www.gartner.com/newsroom/id/2923217
- 17. 17 • Increase on-boarding of new customers through multi-tenant SaaS • On-demand service provisioning: reduced wait time from weeks to minutes Speed
- 18. 18 HARD SAVINGS • Reduced spending on compute, storage, networking, security • Avoidance of hardware and software purchases (CapEx) • Reductions in operational costs, backup, and DR/DC • Reduction in operations-oriented personnel Cost Savings SOFT SAVINGS • Re-use of services and applications that allow you to define and redefine solutions using the same cloud services • Increase developer productivity • Improved employee morale based on the use of cloud- based resources • Ability to change business processes quickly around new and emerging opportunities • Increase global reach
- 19. 19 Big Picture for Cost Savings
- 20. 20 Cloud ROI is More than Cost Savings Cloud ROI = 𝑉𝑎𝑙𝑢𝑒 𝑓𝑟𝑜𝑚 𝐶𝑙𝑜𝑢𝑑 𝐶𝑜𝑠𝑡 𝑜𝑓 𝐶𝑙𝑜𝑢𝑑 BUSINESS VALUE
- 21. 21 • Traditional infrastructure approach • Specialized hardware • Manual integrations • Extensive ongoing administration • Modern cloud-based approach • Software defined • Automated lifecycle management Simplicity
- 23. 23 Cloud Innovation Team EXPERIENCE DESIGN VISUAL DESIGN SOLUTION ENGINEER PLATFORM ENGINEER Translates low- resolution concepts into high-resolution product and experience insights, ideation, and design. Creates high- resolution prototype user interface, visualization and interaction designs and visual assets. Full-stack development of high-resolution prototype features, services, and capabilities. Innovation platform and simulation engineering, support, and administration.
- 25. 25 Characteristics of a Cloud-based Innovation Platform CLOUD-BASED SIMULATION TEST-DRIVEN CONTINUOUS Elastic platform, software, and services outside of Core IT for rapid, high- resolution testing. Ability to virtualize and de-identify Core data and 3rd party service capabilities. Automated and repeatable verification and validation. Rapid and early code integration, code delivery, and continuous innovation.
- 26. 26 How we use cloud to drive innovation at the speed of business for our clients
- 27. 27 Improved patient readmissions prediction accuracy with cognitive computing and cloud An Ohio-based unified health system, needed a better way to determine a patient’s propensity to readmit to the hospital, in order to meet new regulations in the Affordable Care Act. Using cognitive computing and analytics in the cloud, we developed a predictive modeling solution for readmissions. The solution analyzes a wealth of structured and unstructured data not typically included in predictive models, including doctors’ notes and psycho-social needs of the patient and the family. By incorporating this previously untapped source of information, the client’s readmissions prediction accuracy jumped to 93%. It is better positioned to reduce hospital readmissions across its entire patient population by educating patients and their families on how to better manage their conditions while coordinating various services within the provider community.
- 28. 28 Cloud sparks business innovation and case deflection by 17% Activision is an American video game publisher. A large part of Activision Support’s case load came from players experiencing connection issues with a particular online gaming service. The support team had to manually gather alerts and communicate outages. We leveraged the cloud to build a new Online Services self-service support experience for gamers. Players can view the current status of games and platforms experiencing issues, access troubleshooting tips, or report an outage. Moving to a cloud model has completely transformed Activision’s customer support experience and increased case deflection by 17%.
- 29. Questions Type your question into the chat box
- 30. 30 Next up: [Webinar] Modernize Core Technology to Accelerate Digital Transformation Tuesday, May 23rd Follow Us Online • Perficient.com/SocialMedia • Facebook.com/Perficient • Twitter.com/PRFT_Integrate • Blogs.perficient.com/Integrate
- 31. Thank You
Hinweis der Redaktion
- All this tell us that it’s a customer-drive, customer-centric universe
- Truth is that you have to do both and balancing them is critical But it’s not easy
- Truth is that you have to do both and balancing them is critical But it’s not easy
- Innovating for Scalability (elasticity, growth) Innovating for Speed (reduce cycle times, remove steps, eliminate wait times) Innovating for Savings (automation, reduce waste, economies of scale) Innovating for Simplicity (reduce failure points, improve usability)
- Innovating for Scalability (elasticity, growth) Innovating for Speed (reduce cycle times, remove steps, eliminate wait times) Innovating for Savings (automation, reduce waste, economies of scale) Innovating for Simplicity (reduce failure points, improve usability)
- Innovating for Scalability (elasticity, growth) Innovating for Speed (reduce cycle times, remove steps, eliminate wait times) Innovating for Savings (automation, reduce waste, economies of scale) Innovating for Simplicity (reduce failure points, improve usability)
- Innovating for Scalability (elasticity, growth) Innovating for Speed (reduce cycle times, remove steps, eliminate wait times) Innovating for Savings (automation, reduce waste, economies of scale) Innovating for Simplicity (reduce failure points, improve usability) These are outcomes you want to focus on from innovation perspective and then the cloud also aligns to the outcomes. What then is the intersection between innovation and cloud? It’s a process of innovation, a platform on cloud, and a multi-disciplinary team
- Justify your cloud strategy and investments based on your digital business strategy
- This is one of the key aspects / benefits of cloud computing: agility & scalability. Cloud computing can have a big impact on how a business operates and the thinking of the business. The opportunities the business will explore, market adjustments, countering competition, ability to innovate can all positively impacted by the decision to move to the cloud. Gartner survey Other top drivers “modernization, “innovation”, and ”cost”. But cost was a cited by more junior level resources IT Staff vs focus of senior IT execs, including the CIOs, was to leverage the cloud to establish a modern, innovative IT environment, with operational agility and business advantages as key outcomes.
- So what are we really talking about when we say operational or business agility? Business agility is the ability of a business to adapt rapidly and cost-efficiently in response to changes in the business environment. More often than not, the questions I get from IT organizations related to the cloud are about how can cloud reduces by capital expenditures and operating budget? Yet like the gartner survey showed, that’s not necessarily the perspective of senior leaders. The IT equation is one of cost-agility and we need to consider both sides of this equation to be able to effectively communicate the overall value IT can bring to the business. Business agility provides: ability to enter new markets, reduce complexity, increase employee productivity, and, yes, reduce costs. There’s a direct link between cloud and business agility. Verizon-HBR survey finds, for example, those enterprises more advanced in their cloud deployments are more likely than their less-advanced counterparts to have entered a new market in the past three years (49 percent) or to have been part of a merger or acquisition (49 percent). Cloud helps bring the IT transformation closer to the transformations occurring in our businesses. http://www.forbes.com/sites/joemckendrick/2014/07/14/cloud-computing-increases-business-agility-whatever-that-means/#5626a7284f8a https://www.vmware.com/files/pdf/accelerate/VMware_Business_Agility_and_the_True_Economics_of_Cloud_Computing_White_Paper.pdf https://hbr.org/resources/pdfs/tools/Verizon_Report_June2014.pdf
- Healthcare customer that was building custom environments for every client with upwards of 125 servers per client. Large backlog of customers but onboarding / technical challenges were significant. Shifting to a SaaS model and experiencing dramatic onboarding time reduction. Another customer, On-demand service provisioning: reduced wait time down from weeks to minutes. Developers were able to click a button to add a database to their development environment and by the time they had switched screens it was available for them to start developing. Compare this to the 4-6 week lag time they previously experienced. Talk about radical changes. Fully integrated app templates app layer to database. App store of services. Might be difficult to quantify but critical aspect of considering a holistic cloud ROI!- Look for metrics like
- Reduced infrastructure overhead Reduced operational cost Reduced backup cost Reduced loss of business Reduced development cost Increased Utilization Reduced power consumption Lower people cost Lower capital cost Resiliance without redundancy – cloud automatic redundancy without all the duplicate hardware Greater cost agility in IAAS Increased retained cash Reduced opportunity cost ROI Capital Cost Operating cost Indirect Cost No large upfront capital investment Reduced software costs with upgrades included in the monthly fees Reduced spending for IT support Business Continuity is included in the Cloud environment Savings gained through higher worker productivity and greater efficiency Tax Benefits
- Figure 1 shows the challenges of the traditional model. The blue line depicts hardware purchases which are completed periodically to increase capacity ahead of projected utilization. The red arrow indicates the cost an enterprise bears in excess capacity while the red shaded area represents the danger of underestimating utilization.
- As we have hopefully shown today if you are just adding up the costs of infrastructure in the cloud vs on-prem you will miss the value of cloud It’s not only minimzing costs through leveraging cloud but it’s about maximizing the value of cloud through ways we’ve discuss today and more! Increase velocity of application delivery Cost-effective operations Increase Investment Flexibility Expand markets Reduce risk – enhanced security, shared risk Cloud ROI (Joel) a. More wallet share b. New revenue streams c. Reduced cost but increased responsiveness d. Enhanced security - reduced insurance premiums
- Digital business requires speed and agility that cloud computing provides through the use of cloud services – which become available to a broader set of users through a self-service interface. Users “help themselves” to these cloud services, stimulating creativity and innovation.
- Process icon must be a cycle or mimic d.school hexagons
- 1. All the basics will need to be “Built-in” not rethinking them every time you roll out something new. Need to allow development teams to move quickly but with standardized DevOps processes that have built-in support for security, development standards, and platform configurations. 2. Application Portfolio management needs So the best way to deal with the compounding of uncertainty is to go fast, to learn fast, to learn what works and what doesn’t work through techniques such as agile sprints, rapid prototyping, minimum viable products, a-b testing, and related techniques Standards, secure, connectivity, speed “built-in” Application portfolio management Automated CI/CD Continuous DevOps Machine learning Big Data analytics Rapid prototyping Minimum viable products A-B testing Quick market validation Idea discovery to market testing in weeks