2. The Problem
ïźâŻ A simple thing. As simple as a man.
ïźâŻ People think different. A question of divergent
thinking.
ïźâŻ Difference is either a problem or an
opportunity
ïźâŻ A problem â defence of âownâ
ïźâŻ Reified views and thinking
ïźâŻ An opportunity â sharing
ïźâŻ creativity and innovation
TÀmÀ teos, jonka tekijÀ on
Pekka Muukkonen, on lisensoitu
Creative Commons NimeÀ-JaaSamoin
4.0 KansainvÀlinen -lisenssillÀ
3. Ways to get stuck
Actant
Direction of
knowledge
transfer
Actant
Prime motive
of action
Social action
type
World view
Perspective
on IS Paradigmatic
notion of
designer
Tools, techniques,
methods
(Habermas) (Pepper) (Nurminen)
Customer Designer
Examination
of existing
social systems
Communicative Contextualism Humanistic
Social therapist,
labor partisan
Ethnographies,
contextual inquiry,
workplace studies
etc.
Customer Designer
Design of
work,
Enhancing
business
operations
Discoursive &
strategic
Formism
Sosio-
technical
Facilitator,
emancipator
BPR, RUP, future
workshops,
exploratory and
experimental
prototyping etc.
Customer Designer
Design of a
technical
system
instrumental Mechanism
Systems
theoretical
Systems expert
OOA/OOD, ER-
descriptions, DFD
etc.
TÀmÀ teos, jonka tekijÀ on
Pekka Muukkonen, on lisensoitu
Creative Commons NimeÀ-JaaSamoin
4.0 KansainvÀlinen -lisenssillÀ
4. Current situation?
Designers
Managers /
sponsors
Coders /
implementers
End users /
Operational
workers
boundary zone
IS representations
as mediative
boundary objects
Modus of communication: negotiations (discoursive & strategic)
Sharing and interpretation of knowledge
distinct beneficiaries
TÀmÀ teos, jonka tekijÀ on
Pekka Muukkonen, on lisensoitu
Creative Commons NimeÀ-JaaSamoin
4.0 KansainvÀlinen -lisenssillÀ
6. Human understanding
Immanent
Noema
object as that which is experienced or meant
Extramental object â a phenomenon (Eidos)
Anthropology the distinctive expression of the cognitive or intellectual character of a culture or social group.
ORIGIN 1930s: from Greek, literally form, type, or idea, partly in contrast to ETHOS (FORM)
Transscendent
âcoreâ
Intramental object â a schema
interpretation directs
search
modifies
hyle
becomes
apparent to
Noesis â imagination & reason
the process of experiencing or meaning
Directs attention
TÀmÀ teos, jonka tekijÀ on
Pekka Muukkonen, on lisensoitu
Creative Commons NimeÀ-JaaSamoin
4.0 KansainvÀlinen -lisenssillÀ
7. Descriptions of dialogue
âBuber used the term âdialogueâ in 1914 to describe a mode of exchange among
human beings in which there is a true turning to one another in a full appreciation of
another not as an object in a social function, but a genuine beingâ (Smith, 1998, p.119).
4
âDialogue proposes to explore current beliefs and thinking⊠dialogue is a mutual
inquiry, which is different from discussion, whose root is the same as percussion and
concussion. We believe that dialogue can be a method for discovering paradigm
assumptions in understanding the collective wisdom. Dialogue is uncovering the group
mind, discovering shared meaningâŠâ (ibid).
âDialogue is referred to here, not in the ordinary sense of a conversation
between two people, but in a specific sense, defined by the late physicist David
Bohm, which uses particular methods by which a group can âparticipate in a pool of
common meaning which is capable of constant development and changeâ⊠There
is no predetermined output, no agenda, no structure⊠Difference is
valued.â (Varney, 1996, p. 31). 6
âDialogue can lead to the emergence of the true âmind of the organizationâ
â a collective intelligence that transcends the limited capacity of individual
managers... Transcendence of personal limitations releases individual minds from
deep cultural conditioning and enables higher level learning to take placeâ(ibid.).7
8. Descriptions continued
âDialogue is a process of allowing issues to be raised, discussed and questioned. It is
also a process of sharing attitudes, feelings, reactions and discomforts with others to
uncover a common dispositionâ (OâDonovan, B. & Roode, D., 2002, pp. 32-33). 8
âDialogueâs purpose is to overcome incoherence, fragmentation, and polaritiesâ (Ibid.
p. 33). 9
âThe degree of mutual understanding between the communicating persons and their
individual and united ability and will to communicate their understanding in an
individualized development process.â
(KunĂže, 1998, siv. 1127). 10
âMead (1927/67) says that, âThe development of communication is not simply a
matter of abstract ideas, but a process of putting oneâs self in the place of the other
personâs attitude, communicating through significant symbols. Mead is not explicitly
discussing dialogue, but is pointing to the common world of symbols the
communicating parties have to share if they are to be able to communicate at all.
BrĂ„ten (1987) defines âdialogue communicationâ a âsymmetrical
conversation between communicating participants based on self reflective
termsââ (ibid.).
9. Dialogue as a core process (of ISD)
An open
dialogue
Creation of
understanding
Coders / implementers
Facilitators
Managers / sponsors
End users /
operational workers
Communication tools
- shared and mutual objects
Designers in
participatory design:
all
Awareness of:
Habituational influences
Institutionalized patterns
Reified thinking
Inscription, codification
De-scription, interpretation
accountabilities
Modus of communication: dialogue (communicative)
(explicable, understandable
- unfolded)
TÀmÀ teos, jonka tekijÀ on
Pekka Muukkonen, on lisensoitu
Creative Commons NimeÀ-JaaSamoin
4.0 KansainvÀlinen -lisenssillÀ
10. ïźâŻShared and mutual communication tools
â Bricolage, co-realisation, situated
development - âhackingâ on social level?
ïźâŻA common language
ïźâŻA problem â bound communication
ïźâŻAn opportunity â boundless
communication
11. Inherent values & ideals
ïźâŻ Starting point of action
ïźâŻ Computers, systems, people?
ïźâŻ People as means or ends
ïźâŻ Information extracting or creating
ïźâŻ Treat people as people
ïźâŻ Everyoneâs opinion is important
ïźâŻ Democratic design situation
ïźâŻ Not easy, but desirable?
TÀmÀ teos, jonka tekijÀ on
Pekka Muukkonen, on lisensoitu
Creative Commons NimeÀ-JaaSamoin
4.0 KansainvÀlinen -lisenssillÀ