We’re all camping at UX Camp West, so I thought I’d use the metaphor of a tent to share with you my view on the field of User Experience. I will describe the 7 poles of the tent's structure (research, design, evaluation, implementation, business, strategy, and management) and show you some random objects that I found in its corners. It is my goal that afterwards, we can all appreciate the beauty of the big tent, and realise how we contribute to a happy stay.
2. Peter Boersma
* Dutch
but married to Hamburger Deern
* information ergonomist
= computer science
+ cognitive ergonomics
* interaction designer
* UX strategist
* design process freak
* UX Cocktail Hours
in Amsterdam since 2001
48. example estimate
assuming
we design 10 wireframes
(5 complex + 5 medium)
plus 15 components
we estimate
we need 300 hours
but
we don’t know the
documentation needs
of the developer
(5x16 + 5x8) + (15x12)
84. “Concept diagram” for bank site
Life
Play Buy
based on
real motivations
of real people
with modules
to discover
and personalise
with information
about products
& processes
Learn
aimed at selling
relevant products
in a transparent
fashion
93. Evaluation
With a few people
* focus group
* usability test
* releasing an MVP
With many people
* public beta
With all users
* analytics
* A/B tests
* SEO
114. WTF is “the full allotment”!?
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126. why document your process?
1. to agree on what ‘things’ are called
2. to link design activities with other processes
3. to increase efficiency through standardization
4. to speed up integration of team members
5. to explain to your client where they are involved
6. to measure your work, so you can improve it
148. 10 steps
1. identify your current deliverables
2.create diagram with deliverables & phases
3.describe activities, specifying input & output
4.present process to rest of company
5.improve diagram & descriptions
...
149. 10 steps
...
6.create templates & instructions for deliverables
7.update diagram & descriptions
8.promote your process, internally & externally
9.measure & evaluate working with the process
10. continue to improve the process
150. a plan for process improvement
I will <do something>
together with <another role>
and we will change <a part of the process>
to improve <a success metric>
before <a deadline>.