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A CEO’s Dilemma
                                                    Operational
                                                     Efficiency
                                                                   Financial
Existing
                                                                  Management
Products                                       Increase
             Increase                            Profit
               Sales
                                                                    Decrease
                                                                      Cost
  New
Products




                                                        Survive
            De-risk                                   Competitive
             the                                       Pressures
           Business




                             ©Pinaki Bhadury                                   2
CEO’s Options

                    Market
                   Opportuni
                     ties




                  Actions
  Decrease                            Utilize
  Skill Gaps       to be            strengths
                   taken




                    Uses of
                   Resources



This is all about Strategic Management
                  ©Pinaki Bhadury               3
Phases of Growth
      Small & medium sized companies
      • Growth comes from entrepreneurship
      • Strategic component is low

      Medium to large sized companies
      • As an organization grows, it becomes unwieldy to manage growth



       Unplanned Growth                              Strategic Growth

• Look for opportunities                     • Recognize strengths &
• Interesting ideas                            weaknesses
• Set up business to market the              • Focus on Core Competencies
  idea                                       • Looks for opportunities in line
• Acquires skills & capabilities               with Strengths & Weaknesses
                                             • Analyzes opportunities,
                                               capabilities & strengths to
                                               devise growth plans

                                   ©Pinaki Bhadury                               4
Transformation Phase of a Company
Due to entrepreneurial growth, some where down the line, the
company grows in to a corporation
 •   It assumes a distinct flavour of its own
 •   Characteristics and typical behavourial patterns set in.
 •   Silos get developed
 •   People become emotional about their business

A CEO struggles to achieve growth and profit from his business


It is time to adopt Strategy Management at this point


So where does he start?




                                            ©Pinaki Bhadury      5
Influencing Factors in a Business



There is a constant need to :
 • Scan these influencing factors
   for changes
 • Assess risks
 • Changing attributes
 • Take appropriate action to
   align business based on these
   changes




                                    ©Pinaki Bhadury   6
Strategic Roles of different Positions in an Organization

                              CEO          Corporate Strategy

                                            Strategic Business Plans
                           Business
                            Heads
                                                 Strategic Imperative & Options

                       Senior Managers               Scenario Building


                     Middle Level Managers                Analysis



                     Junior Level Managers                      Research



                       Senior Executives                             Data Aggregation

                                                                         Data Collection
                          Executives
                                                                             Market Inputs


                         ©Pinaki Bhadury                                                   7
Steps & Tools used

Strategy Formulation



                     ©Pinaki Bhadury   8
Understanding the Value Chain




                     Understanding the                  Creating a Product    Production (or
Identify Need
                         Market                            or a Service          Acquire)




                       Relationship                     Delivering Services
Satisfy Need                                                                     Delivery
                       Management                          to Customer




   • Determine your business’ position in the value chain
   • How far are you from his actual need?
   • How many steps behind are you from your customer’s market

                                      ©Pinaki Bhadury                                       9
What Is Segmentation?
A process for dividing the market into groups of consumers that are similar across key
dimensions
 • What products are used
 • How products are used
 • When products are used
 • Why products are used

Classify customers and prospective customers according to segmentation scheme
 • Government
 • Industrial
 • Retail
 • Institution

Identify segments of high value that are underserved
 • Rural
 • Urban high net worth
 • Students

Use common elements to develop targeted products and focused communication

                                     ©Pinaki Bhadury                                 10
Market Segmentation

                                                  Usage
                              Demography
                                                 Occasion

                  Geography                                  Loyalty




      Countries                                                        Attitudes




                                    Where does
                                        your
  Consumers                                                              Satisfaction
                                      business
                                    come from?



Basically it consists of breaking down your business in to various reasons for success
                                    ©Pinaki Bhadury                                     11
Market Segmentation - Examples

South America                                  South East
     3%              Russia China Others          Asia
              Africa
                      3%     4%    1%             16%
North          8%                                                 SAARC
America                                                            10%
 11%




  Europe
    7%
                                           Middle East
                                              37%
                                                          FERROUS METALS
                                                                9%
                                                                              Sugar   TEXTILE
                                                           POWER                        4%
                                                                               8%
                                                         GENERATION
                                                            11%                                            CEMENT
                                                                                                             37%




                                                           REFINERY &
                                                         PETROCHEMICAL                          CHEMICAL
                                                              15%                                 16%




                                                                 ©Pinaki Bhadury                                    12
Analysis of Market Segments

                                          High   5


    Strategic    Low   Neutral   High
attractiveness
                                                 4         Invest or drop     Excel in process          Scoop
Volume
Growth
Competition                                      3
Cross-selling
…

                                                                                   Be
                                                 2              Drop                                   Cash-out
                                                                               opportunistic




                                           Low   1
Define customer segments based on                     1                2            3              4                     5
                                                          Low                                                   High
strategic attractiveness and current
organisational capabilities
                                                     Organisational capabilities    Low          Neutral          High

                                                     Technological/functional fit
                                                     References
                                                     Industry understanding
                                                     …
                                        ©Pinaki Bhadury                                                                      13
THE BCG Matrix


• A Matrix to compare relative                                       High

  position and performance of a
  segment with others




                                                Market Growth Rate
• Helps in taking decisions on
                                                                            Problem Child          Stars
  various types of products /
  businesses
    – Products / Businesses to invest
    – Products / Businesses to divest                                          Dogs               Cows
• Popularly used for Product
                                                                     Low                                   High
  Portfolio Analysis                                                             Relative Market Share

• Difficult to use in practice
• Needs modification



                                   ©Pinaki Bhadury                                                            14
BCG Analysis




Inconclusive Diagrams




                          ©Pinaki Bhadury   15
Modified BCG Analysis


                         Rel. Mkt Share =      Business Revenue
                                            Nearest Competitor’s Rev.


                         Relative Growth =     Business Growth
                                          Capital goods Ind. Growth
                                        ( Past=14% Present=16%)




       ©Pinaki Bhadury                                                  16
Porter’s Five Forces of Competitive Position
                                     New Market Entrants, eg:
                                        entry ease/barriers
                                        geographical factors
                                        incumbents resistance
                                        new entrant strategy
                                        routes to market



Supplier Power, eg:                  Competitive Rivalry, eg:          Buyer Power, eg:
   brand reputation                    number and size of firms         buyer choice
   geographical coverage               industry size and trends         buyers size/number
   product/service level quality       fixed v variable cost bases      change cost/frequency
   relationships with customers        product/service ranges           product/service importance
   bidding processes/capabilities      differentiation, strategy        volumes, JIT scheduling




                                     Product and Technology
                                     Development, eg:

                                        alternatives price/quality
                                        market distribution changes
                                        fashion and trends
                                        legislative effects


                                                 ©Pinaki Bhadury                                        17
Application of Porter’s Five Forces
                                                  Indian Boiler Industry
                                                  New Market Entrants, eg:          Medium
                                                     entry ease/barriers           • High investment
                                                                                    • Fixed routes to market
                                                     geographical factors
                                                     incumbents resistance
High                                                 new entrant strategy
• High brand reputation                              routes to market
• High product quality
• High relationship with customers

Supplier Power, eg:                               Competitive Rivalry, eg:                    Buyer Power, eg:
   brand reputation                                 number and size of firms                   buyer choice
   geographical coverage                            industry size and trends                   buyers size/number
   product/service level quality                    fixed v variable cost bases                change cost/frequency
   relationships with customers                     product/service ranges                     product/service importance
   bidding processes/capabilities                   differentiation, strategy                  volumes, JIT scheduling


                                                                                              Low
                                                                                              •   Many buyers
                                                                                              •   Few choices
                                                  Product and Technology                      •   High Product Importance
                                                  Development, eg:                            •   Low volumes

                  Low                                alternatives price/quality
                  • No alternatives                  market distribution changes
                  • Strong legislative controls      fashion and trends
                                                     legislative effects


                                                              ©Pinaki Bhadury                                                  18
Market Research

• Market Size
• Growth Potential
• Customer Needs
   – Buying Behaviour
   – Preferences
• Competitive Intelligence




                             ©Pinaki Bhadury   19
SWOT Analysis

Strengths (Internal)                     Opportunity (External)
•    S1                                  •   O1 (supplier position)
•    S2                                  •   O2
•    S3                                  •   O3
•    S4                                  •   O4 (Market opportunity)
•    S5


Weakness (Internal)                      Threats (External)
•    W1                                  •   T1
•    W2                                  •   T2
•    W3                                  •   T3
•    W4                                  •   T4



    • S1, S2, S3 & S4 are Core Strengths – Competencies
    • W1, W2 & W4 are weaknesses of concern – to be eliminated
    • T1 & T2 are the main threats to be addressed.
                           ©Pinaki Bhadury                             20
SWOT Analysis


                       Threats


                                       Confront                           Avoid
External Environment
                       Opportunities




                                        Exploit                           Search




                                       Strengths                        Weaknesses
                                                   Internal Factors

                                                      ©Pinaki Bhadury                21
SWOT – Business A


Strengths                         Opportunity
  Industry Application               Worldwide fuel shift to
   Knowledge                           Agro-waste
  Expertise in solid & Agro-         CHPC movement
   waste combustion                   Manufacturing bases of
  Cost competitive customized         MNCs shifting to non-
   solutions                           western countries.

Weakness                          Threats
  Inadequate reach in overseas       Cost pressures in domestic
   markets                             market from local
  Project Management in               competition
   overseas market                    Regional Trade pacts –
  Absence of exclusive tie-up         NAFTA, COMESA, AFTA, EU
   for Incidental power.




                            ©Pinaki Bhadury                         22
SWOT – Business B

Strengths                              Opportunity
  In-house design Capabilities &             Fuel Shift due to rising electricity
   Customise.                                  & oil/gas prices
  Strong International Exposure.             CDM (Clean Development
  Capability to search/address new            Mechanism)
   applications                               Energy Efficiency measures in
  Strong synergy with Steam                   Process Industry.
   Generators / waste heat & related
   applications

Weakness                               Threats
    Lack of competence to address            Low Cost Chinese Competition
     HVAC Heating Ventilation and             Mega Privatised Power Projects –
     Air Conditioning) markets.                Power Costs may be lowered
    Entry Barriers in matured                Efficiency Improvement of
     markets.                                  Competing Products.
    Volatilatiy dependent on Gas &
     Power prices
    Niche Market worldwide




                             ©Pinaki Bhadury                                          23
SWOT – Few Typical Examples


           Strengths                              Opportunities
           • Engineering                          • New Markets
           • Manufacturing                        • New Applications
           • Innovation                           • Emerging Consumer
           • Financial                              Preferences
           • Marketing                            • Regulatory
           • Human Resources                      • Legal



           Weakness                               Threats
           • Engineering                          • Competition
           • Manufacturing                        • Substitutes
           • Cost                                 • Changing Preferences
           • Human Resources                      • Economic
           • Financial                            • Social
           • Marketing                            • Political


• Identification of True Strengths, Weaknesses, Opportunities & Threats is the Key
• Often these get repeated in different areas creating confusion
                                     ©Pinaki Bhadury                                 24
SPACE (Strategy & Policy Analysis Collaborative)
                                              Analysis
                                                             6          Financial Performance / Strength
                                                             5
            Conservative
                                                           4.3
                                                                        3.8
                                                             4
                                                                         3.7                                                     Aggressive


                                                             3


                                                             2


                                                             1                                                     Market / Product
 Competitive Position                                                                                              Attractiveness
                           -3.5          -3.0                                        2.3       3.0         4.3
                                                             0
        -6.0       -5.0    -4.0   -3.0      -2.0    -1.0          0.0          1.0     2.0   3.0     4.0         5.0    6.0
                                               -1.8
                                                            -1      -1.3



                                                            -2
                                                                    -3
                                                FUTURE
                                            PRESENT         -3
Defensive
                                            PAST
                                                         -3.7
                                                             -4


                                                            -5                                                     Competitive
                                                                         External Environment
                                                            -6

                                                                         ©Pinaki Bhadury                                                      25
SPACE Analysis

 Factors Menu

Financial Strength             Env. Stability                 Industry Attractiveness.   Competitive advantage
ROI                            Social trends                  Growth rate                Market share
ROS                            Economic Climate               Profit Trend               Relative product quality
Cash Flow                      Political Climate              Price cost trend           Cost
Liquidity                      Technical Changes              Life cycle Stage           Relative Delivery capability
Capital reqd /avl.             Demand Variability             Competitor concentration   Customer Loyalty (Repeat)
Ease of exit                   Entry Barriers.                Ease of entry              Customer Spread
Risk involved in dealing       Cost Price Balance             Differentiation            Realised Price
with this product, country
                               Competitive pressure           Customer concentration.    Relative Value position
or ind vertical.
                               Legal Compliance.              Technology (simp/ hard)    Relative tech know how
Rel Perf. Of business
                               Ecological Changes             Capital intensity.         Customer spread.




      • Total score for each dim/no of dim. Average score space plot
      • Identify critical factors and their strategic implications
                                                      ©Pinaki Bhadury
                                                            26
Strategic Options
                        • Existing Markets
                          • Increase Market Reach
Market Expansion        • New Markets
                          • Organic
                          • Inorganic




                        • New Businesses
Portfolio Expansion
                        • New Products




                        • Product
    Innovation          • Application
                        • Process



                            ©Pinaki Bhadury         27
Strategic Options
              •   Credit Policy
              •   Develop Retail Outlets
Financial     •   Pricing
              •   Buy over competition
              •   Investments in Assets



              •   Web based Sales
              •   ERP
   IT
              •   KM
              •   Lower Cost of Operations


              • Training
              • Compensation
   HR         • Capability Building
              • Employee Engagement
              • Rewards & Recognition

                    ©Pinaki Bhadury          28
Key Elements in Strategy Formulation

                   Vision



     Analysis                     Mission




    Segmenta                       Market
       tion                       Research


                   SWOT




                ©Pinaki Bhadury              29
For further details contact:
pbhadury@yahoo.com




          ©Pinaki Bhadury      30

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Strategic planning process in companies

  • 1. This presentation is meant for training purposes only and shall not be used for any commercial purpose. Data contained here are proprietary and can not be disclosed to any third party either in writing or any other means without the written consent of the rightful owners. All rights reserved by the respective authors and owners.
  • 2. A CEO’s Dilemma Operational Efficiency Financial Existing Management Products Increase Increase Profit Sales Decrease Cost New Products Survive De-risk Competitive the Pressures Business ©Pinaki Bhadury 2
  • 3. CEO’s Options Market Opportuni ties Actions Decrease Utilize Skill Gaps to be strengths taken Uses of Resources This is all about Strategic Management ©Pinaki Bhadury 3
  • 4. Phases of Growth Small & medium sized companies • Growth comes from entrepreneurship • Strategic component is low Medium to large sized companies • As an organization grows, it becomes unwieldy to manage growth Unplanned Growth Strategic Growth • Look for opportunities • Recognize strengths & • Interesting ideas weaknesses • Set up business to market the • Focus on Core Competencies idea • Looks for opportunities in line • Acquires skills & capabilities with Strengths & Weaknesses • Analyzes opportunities, capabilities & strengths to devise growth plans ©Pinaki Bhadury 4
  • 5. Transformation Phase of a Company Due to entrepreneurial growth, some where down the line, the company grows in to a corporation • It assumes a distinct flavour of its own • Characteristics and typical behavourial patterns set in. • Silos get developed • People become emotional about their business A CEO struggles to achieve growth and profit from his business It is time to adopt Strategy Management at this point So where does he start? ©Pinaki Bhadury 5
  • 6. Influencing Factors in a Business There is a constant need to : • Scan these influencing factors for changes • Assess risks • Changing attributes • Take appropriate action to align business based on these changes ©Pinaki Bhadury 6
  • 7. Strategic Roles of different Positions in an Organization CEO Corporate Strategy Strategic Business Plans Business Heads Strategic Imperative & Options Senior Managers Scenario Building Middle Level Managers Analysis Junior Level Managers Research Senior Executives Data Aggregation Data Collection Executives Market Inputs ©Pinaki Bhadury 7
  • 8. Steps & Tools used Strategy Formulation ©Pinaki Bhadury 8
  • 9. Understanding the Value Chain Understanding the Creating a Product Production (or Identify Need Market or a Service Acquire) Relationship Delivering Services Satisfy Need Delivery Management to Customer • Determine your business’ position in the value chain • How far are you from his actual need? • How many steps behind are you from your customer’s market ©Pinaki Bhadury 9
  • 10. What Is Segmentation? A process for dividing the market into groups of consumers that are similar across key dimensions • What products are used • How products are used • When products are used • Why products are used Classify customers and prospective customers according to segmentation scheme • Government • Industrial • Retail • Institution Identify segments of high value that are underserved • Rural • Urban high net worth • Students Use common elements to develop targeted products and focused communication ©Pinaki Bhadury 10
  • 11. Market Segmentation Usage Demography Occasion Geography Loyalty Countries Attitudes Where does your Consumers Satisfaction business come from? Basically it consists of breaking down your business in to various reasons for success ©Pinaki Bhadury 11
  • 12. Market Segmentation - Examples South America South East 3% Russia China Others Asia Africa 3% 4% 1% 16% North 8% SAARC America 10% 11% Europe 7% Middle East 37% FERROUS METALS 9% Sugar TEXTILE POWER 4% 8% GENERATION 11% CEMENT 37% REFINERY & PETROCHEMICAL CHEMICAL 15% 16% ©Pinaki Bhadury 12
  • 13. Analysis of Market Segments High 5 Strategic Low Neutral High attractiveness 4 Invest or drop Excel in process Scoop Volume Growth Competition 3 Cross-selling … Be 2 Drop Cash-out opportunistic Low 1 Define customer segments based on 1 2 3 4 5 Low High strategic attractiveness and current organisational capabilities Organisational capabilities Low Neutral High Technological/functional fit References Industry understanding … ©Pinaki Bhadury 13
  • 14. THE BCG Matrix • A Matrix to compare relative High position and performance of a segment with others Market Growth Rate • Helps in taking decisions on Problem Child Stars various types of products / businesses – Products / Businesses to invest – Products / Businesses to divest Dogs Cows • Popularly used for Product Low High Portfolio Analysis Relative Market Share • Difficult to use in practice • Needs modification ©Pinaki Bhadury 14
  • 15. BCG Analysis Inconclusive Diagrams ©Pinaki Bhadury 15
  • 16. Modified BCG Analysis Rel. Mkt Share = Business Revenue Nearest Competitor’s Rev. Relative Growth = Business Growth Capital goods Ind. Growth ( Past=14% Present=16%) ©Pinaki Bhadury 16
  • 17. Porter’s Five Forces of Competitive Position New Market Entrants, eg:  entry ease/barriers  geographical factors  incumbents resistance  new entrant strategy  routes to market Supplier Power, eg: Competitive Rivalry, eg: Buyer Power, eg:  brand reputation  number and size of firms  buyer choice  geographical coverage  industry size and trends  buyers size/number  product/service level quality  fixed v variable cost bases  change cost/frequency  relationships with customers  product/service ranges  product/service importance  bidding processes/capabilities  differentiation, strategy  volumes, JIT scheduling Product and Technology Development, eg:  alternatives price/quality  market distribution changes  fashion and trends  legislative effects ©Pinaki Bhadury 17
  • 18. Application of Porter’s Five Forces Indian Boiler Industry New Market Entrants, eg: Medium  entry ease/barriers • High investment • Fixed routes to market  geographical factors  incumbents resistance High  new entrant strategy • High brand reputation  routes to market • High product quality • High relationship with customers Supplier Power, eg: Competitive Rivalry, eg: Buyer Power, eg:  brand reputation  number and size of firms  buyer choice  geographical coverage  industry size and trends  buyers size/number  product/service level quality  fixed v variable cost bases  change cost/frequency  relationships with customers  product/service ranges  product/service importance  bidding processes/capabilities  differentiation, strategy  volumes, JIT scheduling Low • Many buyers • Few choices Product and Technology • High Product Importance Development, eg: • Low volumes Low  alternatives price/quality • No alternatives  market distribution changes • Strong legislative controls  fashion and trends  legislative effects ©Pinaki Bhadury 18
  • 19. Market Research • Market Size • Growth Potential • Customer Needs – Buying Behaviour – Preferences • Competitive Intelligence ©Pinaki Bhadury 19
  • 20. SWOT Analysis Strengths (Internal) Opportunity (External) • S1 • O1 (supplier position) • S2 • O2 • S3 • O3 • S4 • O4 (Market opportunity) • S5 Weakness (Internal) Threats (External) • W1 • T1 • W2 • T2 • W3 • T3 • W4 • T4 • S1, S2, S3 & S4 are Core Strengths – Competencies • W1, W2 & W4 are weaknesses of concern – to be eliminated • T1 & T2 are the main threats to be addressed. ©Pinaki Bhadury 20
  • 21. SWOT Analysis Threats Confront Avoid External Environment Opportunities Exploit Search Strengths Weaknesses Internal Factors ©Pinaki Bhadury 21
  • 22. SWOT – Business A Strengths Opportunity  Industry Application  Worldwide fuel shift to Knowledge Agro-waste  Expertise in solid & Agro-  CHPC movement waste combustion  Manufacturing bases of  Cost competitive customized MNCs shifting to non- solutions western countries. Weakness Threats  Inadequate reach in overseas  Cost pressures in domestic markets market from local  Project Management in competition overseas market  Regional Trade pacts –  Absence of exclusive tie-up NAFTA, COMESA, AFTA, EU for Incidental power. ©Pinaki Bhadury 22
  • 23. SWOT – Business B Strengths Opportunity  In-house design Capabilities &  Fuel Shift due to rising electricity Customise. & oil/gas prices  Strong International Exposure.  CDM (Clean Development  Capability to search/address new Mechanism) applications  Energy Efficiency measures in  Strong synergy with Steam Process Industry. Generators / waste heat & related applications Weakness Threats  Lack of competence to address  Low Cost Chinese Competition HVAC Heating Ventilation and  Mega Privatised Power Projects – Air Conditioning) markets. Power Costs may be lowered  Entry Barriers in matured  Efficiency Improvement of markets. Competing Products.  Volatilatiy dependent on Gas & Power prices  Niche Market worldwide ©Pinaki Bhadury 23
  • 24. SWOT – Few Typical Examples Strengths Opportunities • Engineering • New Markets • Manufacturing • New Applications • Innovation • Emerging Consumer • Financial Preferences • Marketing • Regulatory • Human Resources • Legal Weakness Threats • Engineering • Competition • Manufacturing • Substitutes • Cost • Changing Preferences • Human Resources • Economic • Financial • Social • Marketing • Political • Identification of True Strengths, Weaknesses, Opportunities & Threats is the Key • Often these get repeated in different areas creating confusion ©Pinaki Bhadury 24
  • 25. SPACE (Strategy & Policy Analysis Collaborative) Analysis 6 Financial Performance / Strength 5 Conservative 4.3 3.8 4 3.7 Aggressive 3 2 1 Market / Product Competitive Position Attractiveness -3.5 -3.0 2.3 3.0 4.3 0 -6.0 -5.0 -4.0 -3.0 -2.0 -1.0 0.0 1.0 2.0 3.0 4.0 5.0 6.0 -1.8 -1 -1.3 -2 -3 FUTURE PRESENT -3 Defensive PAST -3.7 -4 -5 Competitive External Environment -6 ©Pinaki Bhadury 25
  • 26. SPACE Analysis Factors Menu Financial Strength Env. Stability Industry Attractiveness. Competitive advantage ROI Social trends Growth rate Market share ROS Economic Climate Profit Trend Relative product quality Cash Flow Political Climate Price cost trend Cost Liquidity Technical Changes Life cycle Stage Relative Delivery capability Capital reqd /avl. Demand Variability Competitor concentration Customer Loyalty (Repeat) Ease of exit Entry Barriers. Ease of entry Customer Spread Risk involved in dealing Cost Price Balance Differentiation Realised Price with this product, country Competitive pressure Customer concentration. Relative Value position or ind vertical. Legal Compliance. Technology (simp/ hard) Relative tech know how Rel Perf. Of business Ecological Changes Capital intensity. Customer spread. • Total score for each dim/no of dim. Average score space plot • Identify critical factors and their strategic implications ©Pinaki Bhadury 26
  • 27. Strategic Options • Existing Markets • Increase Market Reach Market Expansion • New Markets • Organic • Inorganic • New Businesses Portfolio Expansion • New Products • Product Innovation • Application • Process ©Pinaki Bhadury 27
  • 28. Strategic Options • Credit Policy • Develop Retail Outlets Financial • Pricing • Buy over competition • Investments in Assets • Web based Sales • ERP IT • KM • Lower Cost of Operations • Training • Compensation HR • Capability Building • Employee Engagement • Rewards & Recognition ©Pinaki Bhadury 28
  • 29. Key Elements in Strategy Formulation Vision Analysis Mission Segmenta Market tion Research SWOT ©Pinaki Bhadury 29
  • 30. For further details contact: pbhadury@yahoo.com ©Pinaki Bhadury 30