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Netiquette IQ ppt presentation for breakfast club of nj 10 12-2013 -2
1.
EMPOWER YOUR EMAIL WITH NETIQUETTE
IQ Copyright © 2013 by Tabula Rosa Systems
2.
Email + Etiquette
= Netiquette Copyright © 2013 by Tabula Rosa Systems
3.
4.
EMAIL FACTS OF
2012 4.3 Billion – Number of email clients worldwide 144 Billion – Total email traffic per day worldwide 61% – Share of emails that were considered non-essential 68.8% – Percentage of all email traffic that was spam Copyright © 2013 by Tabula Rosa Systems
5.
EMAIL ESSENTIALS Address
Fields Basic Content Appearance/layout Structure of Content Grammar Copyright © 2013 by Tabula Rosa Systems
6.
EMAIL ESSENTIALS Tone
Positive/Negative Keywords Advanced content Attachments Signatures Copyright © 2013 by Tabula Rosa Systems
7.
TEN PRECEPTS OF
NETIQUETTE 1.No one ever gets fired for sending an email with the proper considerations. 2.Politeness works with even the rudest of people. 3.A policy and process of consistent correct email will contribute to actual time savings. 4.Use the three Zs—avoidance of Zero tolerance, well-directed Zeal, and email Zen. Copyright © 2013 by Tabula Rosa Systems
8.
TEN PRECEPTS OF
NETIQUETTE CONT. 5. Personalize when appropriate. 6. Know when to apologize, and do so quickly. 7.Reply to every reasonable email promptly. 8.Avoid scolding, one-upmanship, and imperatives. 9.Include good news first. 10.Be proactive not reactive. Copyright © 2013 by Tabula Rosa Systems
9.
NETIQUIETTE EMPLOYMENT RULES Use
proper formatting for email fields Include ―Resume‖ in attachment title Use formal salutations Double check proper names & titles Power words make the difference Copyright © 2013 by Tabula Rosa Systems
10.
NETIQUIETTE EMPLOYMENT RULES Begin
with 1-2 polite introductory sentences Quickly explain the purpose of the email Identify the position/define the attachment Include follow-up with a date Welcome questions, follow-up, comments Copyright © 2013 by Tabula Rosa Systems
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