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EMPOWER YOUR EMAIL
WITH

NETIQUETTE IQ

Copyright © 2013 by Tabula Rosa Systems
Email + Etiquette = Netiquette

Copyright © 2013 by Tabula Rosa Systems
EMAIL FACTS OF 2012
4.3 Billion – Number of email clients worldwide
144 Billion – Total email traffic per day worldwide
61% – Share of emails that were considered non-essential
68.8% – Percentage of all email traffic that was spam

Copyright © 2013 by Tabula Rosa Systems
EMAIL ESSENTIALS
 Address Fields
 Basic Content
 Appearance/layout
 Structure of Content

 Grammar
Copyright © 2013 by Tabula Rosa Systems
EMAIL ESSENTIALS
 Tone
 Positive/Negative Keywords

 Advanced content
 Attachments
 Signatures
Copyright © 2013 by Tabula Rosa Systems
TEN PRECEPTS OF NETIQUETTE
1.No one ever gets fired for sending
an email with the proper
considerations.
2.Politeness works with even the
rudest of people.
3.A policy and process of consistent
correct email will contribute to
actual time savings.
4.Use the three Zs—avoidance of Zero
tolerance, well-directed Zeal, and
email Zen.
Copyright © 2013 by Tabula Rosa Systems
TEN PRECEPTS OF NETIQUETTE CONT.
5. Personalize when appropriate.
6. Know when to apologize, and do
so quickly.
7.Reply to every reasonable email
promptly.
8.Avoid scolding, one-upmanship,
and imperatives.
9.Include good news first.
10.Be proactive not reactive.
Copyright © 2013 by Tabula Rosa Systems
NETIQUIETTE EMPLOYMENT
RULES
 Use proper formatting for email

fields
 Include ―Resume‖ in attachment title
 Use formal salutations
 Double check proper names & titles
 Power words make the difference
Copyright © 2013 by Tabula Rosa Systems
NETIQUIETTE EMPLOYMENT
RULES
 Begin with 1-2 polite introductory
sentences
 Quickly explain the purpose of the
email
 Identify the position/define the
attachment
 Include follow-up with a date
 Welcome questions, follow-up,
comments
Copyright © 2013 by Tabula Rosa Systems

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Netiquette IQ ppt presentation for breakfast club of nj 10 12-2013 -2

  • 1. EMPOWER YOUR EMAIL WITH NETIQUETTE IQ Copyright © 2013 by Tabula Rosa Systems
  • 2. Email + Etiquette = Netiquette Copyright © 2013 by Tabula Rosa Systems
  • 3.
  • 4. EMAIL FACTS OF 2012 4.3 Billion – Number of email clients worldwide 144 Billion – Total email traffic per day worldwide 61% – Share of emails that were considered non-essential 68.8% – Percentage of all email traffic that was spam Copyright © 2013 by Tabula Rosa Systems
  • 5. EMAIL ESSENTIALS  Address Fields  Basic Content  Appearance/layout  Structure of Content  Grammar Copyright © 2013 by Tabula Rosa Systems
  • 6. EMAIL ESSENTIALS  Tone  Positive/Negative Keywords  Advanced content  Attachments  Signatures Copyright © 2013 by Tabula Rosa Systems
  • 7. TEN PRECEPTS OF NETIQUETTE 1.No one ever gets fired for sending an email with the proper considerations. 2.Politeness works with even the rudest of people. 3.A policy and process of consistent correct email will contribute to actual time savings. 4.Use the three Zs—avoidance of Zero tolerance, well-directed Zeal, and email Zen. Copyright © 2013 by Tabula Rosa Systems
  • 8. TEN PRECEPTS OF NETIQUETTE CONT. 5. Personalize when appropriate. 6. Know when to apologize, and do so quickly. 7.Reply to every reasonable email promptly. 8.Avoid scolding, one-upmanship, and imperatives. 9.Include good news first. 10.Be proactive not reactive. Copyright © 2013 by Tabula Rosa Systems
  • 9. NETIQUIETTE EMPLOYMENT RULES  Use proper formatting for email fields  Include ―Resume‖ in attachment title  Use formal salutations  Double check proper names & titles  Power words make the difference Copyright © 2013 by Tabula Rosa Systems
  • 10. NETIQUIETTE EMPLOYMENT RULES  Begin with 1-2 polite introductory sentences  Quickly explain the purpose of the email  Identify the position/define the attachment  Include follow-up with a date  Welcome questions, follow-up, comments Copyright © 2013 by Tabula Rosa Systems