8. Cool Quotes What we do here is important, the command cadre gets that and empowers us to get the job done.
9.
10.
11.
12. Cool Quotes We’re aligned from the Captain to the front line. ~ We just keep getting better at this!
13.
14.
15.
16. Cool Quotes My customers are the aircrews— and I don’t want to disappoint them. ~ Nobody can do this job like we can.
17.
18.
19.
20. Cool Quotes We measure everything… ~ We find out who does what best and figure out how to teach everyone how to do it.
21.
22.
23.
24. Cool Quotes I’ve liked all my assignments in the Coast Guard, but this is the first command that’s let me exercise my talents.
25.
26.
27.
28. Cool Quotes We’re never satisfied that we’re doing well enough. We use measures and customer input to continuously improve our processes. ~ PDSA is my life … I even PDSA with my family!
29. 7.0 Results 7.1 Product and Service Outcomes 7.2 Customer-Focused Outcomes 7.3 Financial and Market Outcomes 7.4 Workforce-Focused Outcomes 7.5 Process Effectiveness Outcomes 7.6 Leadership Outcomes
30.
31.
32. Cool Quotes The proof is in the pudding! ~ I am most proud of what we’ve accomplished; I’m even more proud that we achieve these results consistently month after month, year after year.