The Forgotten Benefits of VoIP highlights VoIP features and benefits whose perceived importance has been reduced by the wealth of information available to businesses regarding the potential cost savings and seemingly endless number of features and benefits of Voice over IP.

1. VoIP IS GREENER
VoIP reduces the need for
work related travel
Forgotten
VoIP Benefits
make sure your Business is not missing out
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Queue: Privatanfragen
Emily Taylor (101)
T: 0:0 C:16
Ray Mitchele (120)
T: 0:0 C:10
Evan Parker (106)
T: 1:57 C:18
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Stefan Marks [28931]
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Christian Brooks (109)
T: 0:15 C:12
Erica Haris (108)
T: 1:20 C:16
Charles Ross (16)
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Brooklyn Meyers (14)
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June White (15)
T: 1:0 C:10
Ken Martinez (1)
T: 1:56 C:14
Angel Jackson (17)
T: 1:57 C:13
Claire Russell (13)
T: 3:15 C:12
Olivia Garcia (123)
T: 0:0 C:16
Brianna Powel (124)
T: 4:57 C:8
Aiden Benet (125)
T: 0:0 C:16
Audrey Miler (126)
T: 2:57 C:8
Nevaeh Haris (127)
T: 4:12 C:1
Que: VIPs
Emily Taylor (101)
T: 0:0 C:16
Ashley Adams (102)
T: 0:0 C:5
Christine Benet (10)
T: 0:0 C:7
Andrew Roberts (128)
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Stefan Gustavo [13258]
WZ: 0:5 Queue: PA
062987
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0678531345
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92.5%
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Queue: Privatanfragen
Emily Taylor (101)
T: 0:0 C:16
Ray Mitchele (120)
T: 0:0 C:10
Evan Parker (106)
T: 1:57 C:18
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Stefan Marks [28931]
01745617
Christian Broks (109)
T: 0:15 C:12
Erica Harris (108)
T: 1:20 C:16
Charles Ross (16)
T: 4:57 C:8
Broklyn Meyers (14)
T: 1:31 C:16
Sofia Baker (107)
T: 2:57 C:8
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T: 1:0 C:10
Ken Martinez (1)
T: 1:56 C:14
Angel Jackson (17)
T: 1:57 C:13
Claire Russel (13)
T: 3:15 C:12
Olivia Garcia (123)
T: 0:0 C:16
Briana Powel (124)
T: 4:57 C:8
Aiden Bennett (125)
T: 0:0 C:16
Audrey Miler (126)
T: 2:57 C:8
Nevaeh Harris (127)
T: 4:12 C:1
Queue: VIPs
Emily Taylor (101)
T: 0:0 C:16
Ashley Adams (102)
T: 0:0 C:5
Christine Bennett (10)
T: 0:0 C:7
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T: 1:56 C:14
Angel Jackson (117)
T: 1:57 C:13
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T: 0:0 C:16
Ashley Adams (102)
T: 0:0 C:5
Christine Benett (10)
T: 0:0 C:7
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Queue: Firmenkunden
June White (15)
T: 1:0 C:10
Ken Martinez (11)
T: 1:56 C:14
Angel Jackson (17)
T: 1:57 C:13
Queue: VIPs
Emily Taylor (101)
T: 0:0 C:16
Ashley Adams (102)
T: 0:0 C:5
Christine Benet (10)
T: 0:0 C:7
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Leitung frei 2 Leitung frei 1
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Queue: Firmenkunden
June White (15)
T: 1:0 C:10
Ken Martinez (1)
T: 1:56 C:14
Angel Jackson (17)
T: 1:57 C:13
Queue: VIPs
Emily Taylor (101)
T: 0:0 C:16
Ashley Adams (102)
T: 0:0 C:5
Christine Bennett (10)
T: 0:0 C:7
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* Searchitchannel: http://searchitchannel.techtarget.com/feature/The-benefits-of-VoIP
* Wikipedia AutoAtt http://en.wikipedia.org/wiki/Automated_attendant
* Wikipedia POTS http://en.wikipedia.org/wiki/Interactive_voice_response
* Softwareadvice.com: http://www.softwareadvice.com/voip/industryview/ivr-design-tips-report-2014/
* BusinessZone: http://www.businesszone.co.uk/blogs/usomo/business-voip-blog/6-things-you-didnt-know-about-voip-0
* TechRepublic: http://www.techrepublic.com/blog/10-things/10-voip-features-that-can-benefit-your-small-business/
www.pascom.net
SOURCES:
Which reduces CO2
emissions
VoIP devices require
less energy
VoIP helps reduce
your Carbon Footprint
which is an essential factor in
any Corporal Social Responsibilty
policy and forms an important
part of many marketing strategies.
VoIP IS FLEXIBLE
VoIP IS PROFESSIONAL
Make the first impression
work for you. With a VoIP
phone system, businesses can
benefit from VoIP features such
as Auto Attendant and IVRs,
which give your customers the
impression of professionalism
as well as being perhaps larger
than your company actually is
Through using VoIP features
you can manage your call flows
more effectively. VoIP also allows
the integration of customer service
apps (CRM, ERP, Ticket Systems).
Ensuring that your callers are
directed to the appropriate contact
at the first time of asking.
VoIP therefore helps businesses
improve their customer satisfaction
by improving their image, customer
service as well as ensuring higher
levels of availability which all
combine to ensure that businesses
can increase loyalty and customer
lock-in whilst simultaneously
improving their reputation
Moving office with VoIP
is easy. No connection
fees, keep your number, no
connection delays - simply
take your VoIP PBX with
you, connect it in your new
offices and your ready to go.
VoIP enables Telecommuting
and working from anywhere.
Improves employee productivity
as well as improving their work
life balance. Stay in touch even
if you have to be away
on business.
VoIP provides scaleable
solutions which are easy to
expand and grow as your
business grows. No need to
get new lines for new users,
simplified user imports &
user/call grouping.
Supervisor Console
Queue: Privatanfragen
Emily Taylor (101)
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Ray Mitchele (120)
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Evan Parker (106)
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Charles Ward (121)
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Patrick Anderson (104)
T: 1:57 C:18
Claire Russel (13)
T: 3:15 C:12
Olivia Garcia (123)
T: 0:0 C:16
Briana Powel (124)
T: 4:57 C:8
Aiden Benett (125)
T: 0:0 C:16
Audrey Miler (126)
T: 2:57 C:8
Nevaeh Haris (127)
T: 4:12 C:1
Andrew Roberts (128)
T: 5:15 C:4
Courtney Ward (129)
Pause: 2:45
Christian Broks (109)
T: 0:15 C:12
Erica Haris (108)
T: 1:20 C:16
Charles Ross (116)
T: 4:57 C:8
Brooklyn Meyers (14)
T: 1:31 C:16
Sofia Baker (107)
T: 2:57 C:8
Claire Russel (113)
T: 3:07 C:1
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Ivone Kranz [2934]
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Stefan Gustavo [13258]
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062987
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0678531345
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Stefan Marks [28931]
01745617
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Übersicht der Agenten
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1
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Supervisor Console
Queue: Privatanfragen
Emily Taylor (101)
T: 0:0 C:16
Ray Mitchele (120)
T: 0:0 C:10
Evan Parker (106)
T: 1:57 C:18
Charles Ward (121)
T: 0:0 C:21
Patrick Anderson (104)
T: 1:57 C:18
Claire Russell (13)
T: 3:15 C:12
Olivia Garcia (123)
T: 0:0 C:16
Brianna Powel (124)
T: 4:57 C:8
Aiden Benet (125)
T: 0:0 C:16
Audrey Miler (126)
T: 2:57 C:8
Nevaeh Haris (127)
T: 4:12 C:1
Andrew Roberts (128)
T: 5:15 C:4
Courtney Ward (129)
Pause: 2:45
Christian Broks (109)
T: 0:15 C:12
Erica Haris (108)
T: 1:20 C:16
Charles Ross (16)
T: 4:57 C:8
Broklyn Meyers (14)
T: 1:31 C:16
Sofia Baker (107)
T: 2:57 C:8
Claire Russel (13)
T: 3:07 C:1
Wartefeld
01628373
WZ: 2:35 Queue: PA
0914067605
WZ: 2:13 Queue: FK
Ivone Kranz [22934]
WZ: 1:35 Queue: PA
Steve Johnson [38490]
WZ: 1:35 Queue: FK
Stefan Gustavo [13258]
WZ: 0:5 Queue: PA
062987
WZ: 0:58 Queue: FK
0678531345
WZ: 0:12 Queue: PA
Stefan Marks [28931]
01745617
Kein Gespräch halten
Suport Ticket
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Agenten anflüstern / Gespräch mithören
(Agenten in das Feld ziehen)
Qualitätsfaktor
92.5%
Übersicht der Agenten
5
20
24
18
5
1
Gesamt-zahl
Im
Gespräch
freie
Agenten
in
Pause
Zeitstrahl
Resourcen
sind frei
keine
Resourcen
wenig
Resourcen
mehr Resourcen
notwendig
8 9 10 11 12 13 14 15 16 17 18
Supervisor Console
Queue: Privatanfragen
Emily Taylor (101)
T: 0:0 C:16
Ray Mitchele (120)
T: 0:0 C:10
Evan Parker (106)
T: 1:57 C:18
Charles Ward (121)
T: 0:0 C:21
Patrick Anderson (104)
T: 1:57 C:18
Claire Russel (13)
T: 3:15 C:12
Olivia Garcia (123)
T: 0:0 C:16
Briana Powel (124)
T: 4:57 C:8
Aiden Bennett (125)
T: 0:0 C:16
Audrey Miler (126)
T: 2:57 C:8
Nevaeh Harris (127)
T: 4:12 C:1
Andrew Roberts (128)
T: 5:15 C:4
Courtney Ward (129)
Pause: 2:45
Christian Broks (109)
T: 0:15 C:12
Erica Harris (108)
T: 1:20 C:16
Charles Ross (16)
T: 4:57 C:8
Brooklyn Meyers (14)
T: 1:31 C:16
Sofia Baker (107)
T: 2:57 C:8
Claire Russel (13)
T: 3:07 C:1
Wartefeld
01628373
WZ: 2:35 Queue: PA
0914067605
WZ: 2:13 Queue: FK
Ivone Kranz [2934]
WZ: 1:35 Queue: PA
Steve Johnson [38490]
WZ: 1:35 Queue: FK
Stefan Gustavo [13258]
WZ: 0:5 Queue: PA
062987
WZ: 0:58 Queue: FK
0678531345
WZ: 0:12 Queue: PA
Stefan Marks [28931]
01745617
Kein Gespräch halten
Suport Ticket
eröfnen
Agenten anflüstern / Gespräch mithören
(Agenten in das Feld ziehen)
Qualitätsfaktor
92.5%
Übersicht der Agenten
5
20
24
18
5
1
Gesamt-zahl
Im
Gespräch
freie
Agenten
in
Pause
Zeitstrahl
Resourcen
sind frei
keine
Resourcen
wenig
Resourcen
mehr Resourcen
notwendig
8 9 10 11 12 13 14 15 16 17 18
CUSTOMER
SATISFACTION
Excellent
Good
Satisfactory
Could be better
Bad
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