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“Working the web” Platform 51 – June 2011
Patrick Daniels Head of Engagement & Support Providing online youth information in the UK since 1995
Overwhelming http://www.flickr.com/photos/lenbo/
Source: http://pleaseenjoy.com/
a student here in the UK has actually converted 0.01% of the Wikipedia encyclopaedia into a printed book http://www.labnol.org/internet/wikipedia-printed-book/9136/
Worldwide Web (1990) Source: http://infographics101.files.wordpress.com/2009/10/social_media_timeline.jpg
http://www.flickr.com/photos/brentdpayne/
82 60 37 33 11 0 10 20 30 40 50 60 70 80 90 100 4 of every 5 young people say they have used the internet to look for information and advice for themselves Question 8: Have you ever used the internet to…? To look for information and advice for yourself   To look for information and advice for someone else  To give advice to others on sensitive issues  To talk with other people who might share general issues and concerns  None of these
Personal privacyOwnershipSense of identity
Online Communities (mediated publics) Searchability Replicability Persistence Invisible audiences -danahboyd http://www.flickr.com/photos/x180/
19th Century – public discussion of information
Online Disinhibition Effect You Don't Know Me (dissociative anonymity) You Can't See Me (invisibility) See You Later (asynchronicity) It's All in My Head (solipsistic introjection) It's Just a Game (dissociative imagination) We're Equals (minimizing authority) Source: John Suler - http://www-usr.rider.edu/~suler/psycyber/disinhibit.html
The challenge of information safety?
Young people’s behaviour online http://www.speedofcreativity.org/2010/06/07/digital-citizenship-video-resources-from-hoover-alabama-schools-and-common-sense-media/
Technology is part of who we are Double-amputee sprinter Oscar Pistorius at the start of the men's 400 meters race at the Track and Field Golden Gala in 2008 Source: http://www.kk.org/thetechnium/.
How we see technology… “Anything invented after you were born” – Alan Kay “Technology is anything that doesn’t work yet” – Danny Hillis Idea of the Technium – Kevin Kelly – technology as an extension of who we are
The Bad: the web means young people today are… Less intelligent No social skills, internet addicted They have no shame They’re spoilt They steal They violent and aggressive No work ethic Narcissistic – just interested in themselves Apathetic, not interested in their community Source: Don Tapscott
The Good: the web means young people today want… Freedom of choice and expression To customise and personalise To scrutinize and criticise Integrity and openness A playful approach to work and education Collaboration and networking Speedy interaction To be empowered to create alternatives Source: Don Tapscott
‘s story…
Web means to organisation’s objectives
Ideal advisor: friend Emotionally supportive Acknowledges feelings Non-judgmental Photo: Patrick Haney * Web offers new ways of connecting peers…
Ideal advisor: trained expert Understands the options Provides accurate information Offers external perspective Photo: DFID - UK Department for International Development * Web offers new ways of accessing experts…
Cross topic comparison 8 7 11 3 2 18 4 24 15 1 2 Magazines Friends An online ‘help-site’ Other  7 10 13 14 Internet search (e.g. Google) Parents A help-line None of these 15 4 2 27 Online forums / discussion groups Brothers or sisters A professional / expert 47 3 27 2 3 7 3 14 9 10 11 13 6 8 33 2 2 17 4 1 9 2 1 5 9 5 15 7 5 2 14 3 3 1 7 6 3 1 18 13 5 12 16 3 6 12 8 Question 7: Which one source of advice would you turn to first for information or advice about very sensitive concerns relating to…? Alcohol Sex  Relationships Drugs Finance Health
I can talk about things online that I can’t talk about to people face to face  % Does not apply to me 100 1 1 2 2 3 2 2 3 1 1 1 1 1 1 1 1 8 8 9 10 9 12 11 12 90 8 Don’t know 13 14 14 80 18 14 14 15 70 25 26 23 Disagree strongly 23 60 23 21 23 23 50 Disagree slightly 32 40 30 31 31 31 29 32 33 30 Neither agree nor disagree 20 24 22 20 10 19 19 18 16 14 0 Agree slightly Agree strongly Male Female 16-18 19-21 22-24 ABC1 C2DE Total Gender Age Social Grade
YouthNet provides oversight  Factsheets
YouthNet provides oversight  Factsheets Specialist input
YouthNet provides oversight  Discussion boards Youth participation
Expert  chat Specialist input Youth participation
YouthNet provides oversight  Discussion boards Factsheets askTheSite Expert  chat Specialist input Youth participation
YouthNet provides oversight  Specialist input Youth participation
YouthNet provides oversight  Discussion boards Factsheets askTheSite Expert  chat Specialist input Youth participation
Moderation Volunteer management Safeguarding, etc YouthNet provides oversight  Discussion boards Factsheets Signposting Specific to one topic More in depth info, etc askTheSite Expert  chat Specialist input Youth participation Volunteering Joining in a discussion Suggesting ideas, etc
Other ideas? (what can the web do?)
Develop your community…
Create and express…
Extend a service…
Patrick Daniels Thank you! patrick.daniels@youthnet.org www.youthnet.org / www.theSite.org

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Platform 51 - Working the web

  • 1. “Working the web” Platform 51 – June 2011
  • 2. Patrick Daniels Head of Engagement & Support Providing online youth information in the UK since 1995
  • 3.
  • 6.
  • 7. a student here in the UK has actually converted 0.01% of the Wikipedia encyclopaedia into a printed book http://www.labnol.org/internet/wikipedia-printed-book/9136/
  • 8. Worldwide Web (1990) Source: http://infographics101.files.wordpress.com/2009/10/social_media_timeline.jpg
  • 10.
  • 11.
  • 12.
  • 13.
  • 14. 82 60 37 33 11 0 10 20 30 40 50 60 70 80 90 100 4 of every 5 young people say they have used the internet to look for information and advice for themselves Question 8: Have you ever used the internet to…? To look for information and advice for yourself To look for information and advice for someone else To give advice to others on sensitive issues To talk with other people who might share general issues and concerns None of these
  • 15.
  • 17. Online Communities (mediated publics) Searchability Replicability Persistence Invisible audiences -danahboyd http://www.flickr.com/photos/x180/
  • 18. 19th Century – public discussion of information
  • 19.
  • 20. Online Disinhibition Effect You Don't Know Me (dissociative anonymity) You Can't See Me (invisibility) See You Later (asynchronicity) It's All in My Head (solipsistic introjection) It's Just a Game (dissociative imagination) We're Equals (minimizing authority) Source: John Suler - http://www-usr.rider.edu/~suler/psycyber/disinhibit.html
  • 21. The challenge of information safety?
  • 22. Young people’s behaviour online http://www.speedofcreativity.org/2010/06/07/digital-citizenship-video-resources-from-hoover-alabama-schools-and-common-sense-media/
  • 23. Technology is part of who we are Double-amputee sprinter Oscar Pistorius at the start of the men's 400 meters race at the Track and Field Golden Gala in 2008 Source: http://www.kk.org/thetechnium/.
  • 24. How we see technology… “Anything invented after you were born” – Alan Kay “Technology is anything that doesn’t work yet” – Danny Hillis Idea of the Technium – Kevin Kelly – technology as an extension of who we are
  • 25.
  • 26.
  • 27. The Bad: the web means young people today are… Less intelligent No social skills, internet addicted They have no shame They’re spoilt They steal They violent and aggressive No work ethic Narcissistic – just interested in themselves Apathetic, not interested in their community Source: Don Tapscott
  • 28. The Good: the web means young people today want… Freedom of choice and expression To customise and personalise To scrutinize and criticise Integrity and openness A playful approach to work and education Collaboration and networking Speedy interaction To be empowered to create alternatives Source: Don Tapscott
  • 30.
  • 31. Web means to organisation’s objectives
  • 32. Ideal advisor: friend Emotionally supportive Acknowledges feelings Non-judgmental Photo: Patrick Haney * Web offers new ways of connecting peers…
  • 33. Ideal advisor: trained expert Understands the options Provides accurate information Offers external perspective Photo: DFID - UK Department for International Development * Web offers new ways of accessing experts…
  • 34. Cross topic comparison 8 7 11 3 2 18 4 24 15 1 2 Magazines Friends An online ‘help-site’ Other 7 10 13 14 Internet search (e.g. Google) Parents A help-line None of these 15 4 2 27 Online forums / discussion groups Brothers or sisters A professional / expert 47 3 27 2 3 7 3 14 9 10 11 13 6 8 33 2 2 17 4 1 9 2 1 5 9 5 15 7 5 2 14 3 3 1 7 6 3 1 18 13 5 12 16 3 6 12 8 Question 7: Which one source of advice would you turn to first for information or advice about very sensitive concerns relating to…? Alcohol Sex Relationships Drugs Finance Health
  • 35. I can talk about things online that I can’t talk about to people face to face % Does not apply to me 100 1 1 2 2 3 2 2 3 1 1 1 1 1 1 1 1 8 8 9 10 9 12 11 12 90 8 Don’t know 13 14 14 80 18 14 14 15 70 25 26 23 Disagree strongly 23 60 23 21 23 23 50 Disagree slightly 32 40 30 31 31 31 29 32 33 30 Neither agree nor disagree 20 24 22 20 10 19 19 18 16 14 0 Agree slightly Agree strongly Male Female 16-18 19-21 22-24 ABC1 C2DE Total Gender Age Social Grade
  • 36.
  • 38.
  • 39. YouthNet provides oversight Factsheets Specialist input
  • 40.
  • 41. YouthNet provides oversight Discussion boards Youth participation
  • 42.
  • 43. Expert chat Specialist input Youth participation
  • 44.
  • 45. YouthNet provides oversight Discussion boards Factsheets askTheSite Expert chat Specialist input Youth participation
  • 46.
  • 47. YouthNet provides oversight Specialist input Youth participation
  • 48. YouthNet provides oversight Discussion boards Factsheets askTheSite Expert chat Specialist input Youth participation
  • 49. Moderation Volunteer management Safeguarding, etc YouthNet provides oversight Discussion boards Factsheets Signposting Specific to one topic More in depth info, etc askTheSite Expert chat Specialist input Youth participation Volunteering Joining in a discussion Suggesting ideas, etc
  • 50. Other ideas? (what can the web do?)
  • 52.
  • 53.
  • 55.
  • 56.
  • 58.
  • 59.
  • 60.
  • 61. Patrick Daniels Thank you! patrick.daniels@youthnet.org www.youthnet.org / www.theSite.org

Hinweis der Redaktion

  1. Introduction -
  2. Source: http://pleaseenjoy.com/project.php?cat=4&subcat=&pid=136&navpoint=0 – overwhelmed by the amount of communication
  3. Tangible impact on the world we see around us – ironic emptying the shelves of local libraries… unintended consequences…
  4. Clash of cultures – the web and the book – what do you get when you cross the internet with a book? Where’s the harmony – balance – sweet spot?
  5. Historical perspective of the web – is on another scale... Boring detail...Source: http://infographics101.files.wordpress.com/2009/10/social_media_timeline.jpg
  6. Bending the web to our way of working up to that point
  7. Revolution #1 – tipping point - recognition that the web didn’t fit the models we had – we began shaping what we did to the way the web worked
  8. We’re still trying to make sense of the web
  9. Revolution #2 – Google connecting content, Facebook connecting people
  10. Future – we’re at the really early stages of this
  11. Peer support – enabling young people to support each other – web gets social – interesting to our work
  12. We’re only just understanding the social consequences of this…
  13. Daughter’s secrets – privacy key part of kids personal development
  14. Communities with a difference… emerging sense of digital citizenship?
  15. Psychological reasons for these differences…
  16. Balance risks with opportunities – approach to safety and the web…
  17. Young people – different relationship to the technology…
  18. Young people often mix together online and offline worlds… seamless
  19. Had did we get such a polarised debate about young people and technology? Perhaps it’s because of the way we view technology in very black and white terms…
  20. Nuanced debate – impact of the technology on young people
  21. Introduction – shift gear – looked at issues – now I want to look at these issues from the standpoint of the organisation…
  22. Started as a book – web is a MEANS to ORG’s objectives…
  23. Research – how to provide info and support to young people? – PEER – web connects peers
  24. Access to experts – web provides new ways of accessing experts
  25. Difference for experience – strategy depending on the issue, e.g. relationships, finance, etc
  26. Intro to thesite.org – universal and holistic – target 16-25 year olds
  27. PeerSupport
  28. PeerSupport
  29. PeerSupport
  30. PeerSupport
  31. PeerSupport
  32. PeerSupport
  33. PeerSupport
  34. PeerSupport