Presentation from Intranetvark in Gothenburg, May 2013.

1. There is always Governance
somewhere
But has it reached your intranet?
Sara Redin, Senior Analyst and Facilitator
mail: sr@jboye.dk, twitter: onlineredin, cell: +45 30 27 79 90

2. Facilitator… more than
anything
I come from a small organisation
that focuses on knowledge sharing
between digital professionals. We
are driven by customer demand
and steered by our ambitions on
behalf of our clients.
Our HQ is in Jutland, and most
days less than 20% of the
employees are sitting together.
Our intranet can be edited by all
staff, including the frontpage.
We have thousands of intranet
pages of which we use around 20.

3. Why do you need governance?
What would be possible if only you had
it?
IT!

4. Too much content
Wrong content
Liable content
Wrong technical platform
- owned by the wrong people
- disowned by the right people)
Wrong team
No mandate over team
No control over project portfolio
Time wasted on doing the wrong things
The right technology is taken hostage by a threatened
department
BU’s take their business critical projects elsewhere
Organisations in general coordinate too
little and produce too much

5. But not everyone are equally
frustrated
Possible fixes?

6. Some tools

7. Ownership and expiration dates

8. Great service

9. Business model
- save costs
- customer service
- process optmization
- compliance

10. Sanctions on rule breakers

11. Intranets are more difficult to
work with than most external
pages

12. The intranet challenge
When is Go-
Live?
I need to put
this money
on sales,
right now
I need more
layouts
Lunch?
I’ve heard
we are
getting a
really crap
intranet
It has to be
Sharepoint,
or I will miss
the trip to
Vegas.
I want
Google
for
search
What do you
think?
I wanted a new
intranet, NOT a
governance
project
People have
to read my
top stories!

13. You deal with opinionated amateurs

14. Quote from a member:
”Intranets are great for tasks of high frequency
and low complexity.
Managers deal with tasks of high complexity,
infrequently”

15. At the core of Governance is
leadership

16. Know your facts and doublecheck
Trust, but follow up
Push outside the comfort zone, juuust...
Commmunicate, communicate communicate
Be visible and network
Set the right team and work it
Prioritisation is always possible

18. Loose your
definition of perfection

19. Some answers
Frontpage real-estate always have to be dealt
with politically, numbers work but there are still
feelings
Managers don’t care about content and
functionality if it isn’t for them
If you know Search doesn’t stink, it doesn’t. It
just takes time for your users to realize. A bad
Rap is a really bad investment
It takes time to understand the business, and we
never spend enough time neither listening or
informing

20. Join our international community
/Linkedin group for practitioners, moderated online discussion
About our groups: http://jboye.com/groups

21. And come to another great conference:
http://aarhus13.jboye.com/