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CHAPTER         1
                                                                                                SLIDE 1


CHAPTER

                         The Workplace—
   1                     Constantly Changing

                               1 The Dynamic Workplace
                               2 Workplace Organization
                               3 Administrative Professional Qualifications




© 2013 Cengage Learning. All Rights Reserved.   Procedures & Theory for Administrative Professionals, 7e
CHAPTER         1
                                                                                                SLIDE 2


The Dynamic Workplace

 Economic globalization
 Changing technology
 Workplace diversity
 Job outlook
 Changing workweek
 Physical workspace


© 2013 Cengage Learning. All Rights Reserved.   Procedures & Theory for Administrative Professionals, 7e
CHAPTER         1
                                                                                                SLIDE 3


Economic Globalization

 For businesses:
      ●   Seeking partners and customers globally
      ●   Outsourcing
      ●   Cost-saving measures
 For employees:
      ●   More job change
      ●   More and different responsibilities


© 2013 Cengage Learning. All Rights Reserved.   Procedures & Theory for Administrative Professionals, 7e
CHAPTER         1
                                                                                                SLIDE 4


Other Changes

 Changing technology
      ●   Increased productivity
      ●   More managerial job responsibilities
 Workplace diversity
      ●   Increased cultural diversity
      ●   More older workers




© 2013 Cengage Learning. All Rights Reserved.   Procedures & Theory for Administrative Professionals, 7e
CHAPTER         1
                                                                                                SLIDE 5


Office Administration

 The demand for administrative professionals
  (APs) is strong and growing.
 Both women and men choose office
  administration as
      ●   A career
      ●   A means of advancing within a company or field




© 2013 Cengage Learning. All Rights Reserved.   Procedures & Theory for Administrative Professionals, 7e
CHAPTER         1
                                                                                                SLIDE 6


Typical Responsibilities

 Conduct Web research
 Research and recommend equipment
 Train and support new APs
 Research, prepare, and give presentations
 Supervise APs
 Prepare presentation materials


© 2013 Cengage Learning. All Rights Reserved.   Procedures & Theory for Administrative Professionals, 7e
CHAPTER         1
                                                                                                SLIDE 7


Typical Responsibilities

 Store and retrieve computer materials
 Organize and maintain paper and electronic
  files
 Create spreadsheets, manage databases,
  and create reports
 Arrange conference calls and web seminars


© 2013 Cengage Learning. All Rights Reserved.   Procedures & Theory for Administrative Professionals, 7e
CHAPTER         1
                                                                                                SLIDE 8


Typical Responsibilities

 Work in teams with other APs
 Research and prepare statistical reports
 Review journals
 Write and post job vacancies
 Order supplies
 Prepare letters, memos, and e-mail
 Schedule appointments

© 2013 Cengage Learning. All Rights Reserved.   Procedures & Theory for Administrative Professionals, 7e
CHAPTER         1
                                                                                                SLIDE 9

Job Outlook

 One of the largest U.S. occupations
 Will add many jobs in coming years
      ●   Jobs in expanding areas of U.S. economy
             Health care
             Social services
             Legal services
      ●   Expanding roles (work once done by other
          professionals)


© 2013 Cengage Learning. All Rights Reserved.   Procedures & Theory for Administrative Professionals, 7e
CHAPTER         1
                                                                                               SLIDE 10

Job Outlook




© 2013 Cengage Learning. All Rights Reserved.   Procedures & Theory for Administrative Professionals, 7e
CHAPTER         1
                                                                                               SLIDE 11

Job Outlook




© 2013 Cengage Learning. All Rights Reserved.   Procedures & Theory for Administrative Professionals, 7e
CHAPTER         1
                                                                                               SLIDE 12


Other Changes

 Changing workweek
      ●   Compressed workweek
      ●   Flextime
      ●   Job sharing
 Physical workplace
      ●   Virtual office
      ●   Mobile office
      ●   Home office

© 2013 Cengage Learning. All Rights Reserved.   Procedures & Theory for Administrative Professionals, 7e
CHAPTER                                          1
                                                                                               SLIDE 13



Varying Job Titles
 Administrative assistant
 Administrative associate
 Secretary
 Executive secretary




                                                                                                    Media Bakery 13/Shutterstock.com
 Office manager
 Executive assistant


© 2013 Cengage Learning. All Rights Reserved.   Procedures & Theory for Administrative Professionals, 7e
CHAPTER         1
                                                                                               SLIDE 14

The Work World

 Organizational culture
 Types of organizations
 Formal organizational structures

                                                  Learning about the culture,
                                                  structure, and management of
                                                  your company will help you
                                                  perform your job better.




© 2013 Cengage Learning. All Rights Reserved.   Procedures & Theory for Administrative Professionals, 7e
CHAPTER         1
                                                                                               SLIDE 15


Types of Business Organizations
 Sole proprietorships
 Partnerships
 Limited liability companies
 Corporations
 Nonprofit corporations
 Governmental entities


© 2013 Cengage Learning. All Rights Reserved.   Procedures & Theory for Administrative Professionals, 7e
CHAPTER         1
                                                                                                                     SLIDE 16

Organizational Structure

 Stockholders
 Board of directors
 Management                            Digital Vision/Getty Images




© 2013 Cengage Learning. All Rights Reserved.                         Procedures & Theory for Administrative Professionals, 7e
CHAPTER         1
                                                                                               SLIDE 17

Administrative Professional
Qualifications
 Communication
 Interpersonal relations
 Time management
 Critical thinking
 Decision making
 Creative thinking


© 2013 Cengage Learning. All Rights Reserved.   Procedures & Theory for Administrative Professionals, 7e
CHAPTER                                     1
                                                                                               SLIDE 18


Administrative Professional
Qualifications
 Teamwork
 Technology
 Leadership




                                                                                                   © StockLite/Shutterstock.com
 Stress management
 Problem solving
 Customer focus

© 2013 Cengage Learning. All Rights Reserved.   Procedures & Theory for Administrative Professionals, 7e
CHAPTER         1
                                                                                               SLIDE 19

Success Qualities

 Openness to change
 Initiative and motivation
 Integrity and honesty
 Dependability
 Confidentiality
 Commitment to observing and learning


© 2013 Cengage Learning. All Rights Reserved.   Procedures & Theory for Administrative Professionals, 7e

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Chapter 01

  • 1. CHAPTER 1 SLIDE 1 CHAPTER The Workplace— 1 Constantly Changing 1 The Dynamic Workplace 2 Workplace Organization 3 Administrative Professional Qualifications © 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  • 2. CHAPTER 1 SLIDE 2 The Dynamic Workplace  Economic globalization  Changing technology  Workplace diversity  Job outlook  Changing workweek  Physical workspace © 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  • 3. CHAPTER 1 SLIDE 3 Economic Globalization  For businesses: ● Seeking partners and customers globally ● Outsourcing ● Cost-saving measures  For employees: ● More job change ● More and different responsibilities © 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  • 4. CHAPTER 1 SLIDE 4 Other Changes  Changing technology ● Increased productivity ● More managerial job responsibilities  Workplace diversity ● Increased cultural diversity ● More older workers © 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  • 5. CHAPTER 1 SLIDE 5 Office Administration  The demand for administrative professionals (APs) is strong and growing.  Both women and men choose office administration as ● A career ● A means of advancing within a company or field © 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  • 6. CHAPTER 1 SLIDE 6 Typical Responsibilities  Conduct Web research  Research and recommend equipment  Train and support new APs  Research, prepare, and give presentations  Supervise APs  Prepare presentation materials © 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  • 7. CHAPTER 1 SLIDE 7 Typical Responsibilities  Store and retrieve computer materials  Organize and maintain paper and electronic files  Create spreadsheets, manage databases, and create reports  Arrange conference calls and web seminars © 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  • 8. CHAPTER 1 SLIDE 8 Typical Responsibilities  Work in teams with other APs  Research and prepare statistical reports  Review journals  Write and post job vacancies  Order supplies  Prepare letters, memos, and e-mail  Schedule appointments © 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  • 9. CHAPTER 1 SLIDE 9 Job Outlook  One of the largest U.S. occupations  Will add many jobs in coming years ● Jobs in expanding areas of U.S. economy  Health care  Social services  Legal services ● Expanding roles (work once done by other professionals) © 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  • 10. CHAPTER 1 SLIDE 10 Job Outlook © 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  • 11. CHAPTER 1 SLIDE 11 Job Outlook © 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  • 12. CHAPTER 1 SLIDE 12 Other Changes  Changing workweek ● Compressed workweek ● Flextime ● Job sharing  Physical workplace ● Virtual office ● Mobile office ● Home office © 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  • 13. CHAPTER 1 SLIDE 13 Varying Job Titles  Administrative assistant  Administrative associate  Secretary  Executive secretary Media Bakery 13/Shutterstock.com  Office manager  Executive assistant © 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  • 14. CHAPTER 1 SLIDE 14 The Work World  Organizational culture  Types of organizations  Formal organizational structures Learning about the culture, structure, and management of your company will help you perform your job better. © 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  • 15. CHAPTER 1 SLIDE 15 Types of Business Organizations  Sole proprietorships  Partnerships  Limited liability companies  Corporations  Nonprofit corporations  Governmental entities © 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  • 16. CHAPTER 1 SLIDE 16 Organizational Structure  Stockholders  Board of directors  Management Digital Vision/Getty Images © 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  • 17. CHAPTER 1 SLIDE 17 Administrative Professional Qualifications  Communication  Interpersonal relations  Time management  Critical thinking  Decision making  Creative thinking © 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  • 18. CHAPTER 1 SLIDE 18 Administrative Professional Qualifications  Teamwork  Technology  Leadership © StockLite/Shutterstock.com  Stress management  Problem solving  Customer focus © 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e
  • 19. CHAPTER 1 SLIDE 19 Success Qualities  Openness to change  Initiative and motivation  Integrity and honesty  Dependability  Confidentiality  Commitment to observing and learning © 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e