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Startup Pitfalls 
By Kla Tangsuwan
About 
Current : 
Managing Director @ THOTH MEDIA 
Past : 
2007 Marketing @ THOTH MEDIA 
Managing Director @ THOTH MEDIA 
Found THOTH MEDIA Co.Ltd. 
2006 Guest lecturers, speakers, etc.. 
Committee Thai Webmaster Assoc. 
Found Duocore.tv 
2005 Found I-ONE Solution Co.Ltd. 
2002 1st full-time job at Reuters Software 
Kla Tangsuwan 
Twitter : @nytonkla 
kla @ thothmedia.com
@ Thoth Media 
Digital / Social media agency specialized on 
social listening and content marketing.
Pitfall#1 : Superhero will fix everything.
What if.. 
- Superhero die? 
- 1 Superhero is not enough? 
- Superhero ask more salary? 
- Superhero turns into threat?
Performance vs Culture 
Low High 
High 
Hard Decision 
? 
Easy Decision 
(Hire / Keep) 
Low 
Easy Decision 
(Don’t Hire / Don’t Keep) 
Hard Decision 
? 
Culture Fit 
Performance Fit
Performance vs Culture 
Low High 
High 
Someday team will break. 
(Don’t Hire / Don’t Keep) 
Easy Decision 
(Hire / Keep) 
Low 
Easy Decision 
(Don’t Hire / Don’t Keep) 
Young padawan 
(Hire / Grow / Coach) 
Culture Fit 
Performance Fit
Company culture is not..
Company culture is ..
Culture-fit employee helps
Pitfall#2 : Accountants do all finance jobs.
Pitfall#2 : Accountants do the finance jobs. 
Who da f*** is taking 
care of my money?
Power of cash flow. 
1M 
1M 
Cash flow = 0
Power of cash flow. 
1M 
1M 
Cash flow = 1M
Pitfall#3 : Don’t trust anyone.
They have people they trust.
Me too.
Pitfall#5 : Build product first.
Customers don’t buy your product. 
They buy 
your idea.
My 1st Practice 
KPIOLOGY aims to be a leading social analytics 
for Thais
My 2nd Practice 
Warroom is a social conversation management 
for customer service
To sell ideas
Pitfalls 
- Superhero (or myself) will fix everything. 
- Accountants do all finance job. 
- Don’t trust anyone. 
- Build product first.
Key Takeaway 
- Culture-fit employee helps. 
- Cash flow make you rich. 
- Find trusted partners. 
- Sell before develop.
Startup Pitfalls 
By Kla Tangsuwan

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