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Km & Cm 2

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Nina Platt Consulting
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Change Management and Knowledge Management Initiatives Nina Platt October 10, 2006
Thoughts on Change Management ,[object Object],[object Object],[object Object],Jeff Hiatt and Tim Creasey http://www.change-management.com/
Lest we Forget . . . ,[object Object],[object Object],[object Object],[object Object],[object Object]
Innovation Curve
The Grief Cycle Elizabeth Kübler-Ross & David Kessler, On Grief and Grieving: Finding the Meaning of Grief Through the Five Stages of Loss
The Positive Change Cycle Kris Magnusson, The Positive Change Cycle (based on work with Dr Jim Gordon www.iaevg.org/crc/files/Communication_Strategy_No.17_Magnusson828_2.pdf
Lewin's freeze phases ,[object Object],[object Object],[object Object],[object Object]
The Psychology of Transition ,[object Object],[object Object],[object Object],[object Object]
The Psychology of Transition Time Level of Management Ending Losing Letting Go The Neutral Zone The New Beginning
Moses in the Neutral Zone
How to Help People in Transition ,[object Object],[object Object],[object Object],[object Object],William Bridges and Susan Mitchell Bridges, “Leading Transition: A New Model for Change” Leader to Leader
Change doesn’t happen without Transitions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Bridges Continued
Change doesn’t happen without Transitions ,[object Object],[object Object],Bridges Continued
Communication is Key ,[object Object],[object Object],[object Object],[object Object]
Communicate the Purpose – Expertise Locator Example ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Communicate the Picture – Expertise Locator Example ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Communicate the Plan – Expertise Locator Example ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Communicate the End-Users Part – Expertise Locator Example ,[object Object],[object Object],[object Object],[object Object]
Change Models ,[object Object],[object Object],[object Object],[object Object]
Top-Down Model Example ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Capacity-Building Model Example ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Strategic Model Example : John Kotter’s Eight Stage Process of Creating Major Change Create urgency Anchor new approaches in culture Consolidate gains; produce more change Generate short term wins Empower broad based action Form vision and strategy Communicate the vision Broad-based coalition Source: Leading Change; John Kotter 2 5 4 1 3 6 7 8
Strategic Model Example : John Kotter’s Eight Stage Process of Creating Major Change ,[object Object],[object Object],[object Object],[object Object]
With all these models … ,[object Object],[object Object],[object Object],[object Object]
Eight Stages of Creating Change Implementation in a KM Initiative ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Practice Areas Intranet Sites ,[object Object],[object Object],[object Object]
Potential Challenges Requiring Change ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The 8 Steps ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The 8 Steps ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The 8 Steps ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Changing Culture ,[object Object],[object Object],[object Object],[object Object]
Three Levels of Culture Edgard Schein, Organization Culture & Leadership
The Chicken or the Egg ,[object Object],[object Object]
Again with the Chicken or the Egg ,[object Object],[object Object]
Change Management & Social Networks ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Change Management & Social Networks ,[object Object],[object Object],[object Object]
Change Management & Social Networks ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Change Management & Social Networks ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Techniques for Managing Change in Social Networks ,[object Object],[object Object],[object Object],[object Object],[object Object]
Resources ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Parting thoughts … ,[object Object],[object Object],[object Object]

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Km & Cm 2

  • 1. Change Management and Knowledge Management Initiatives Nina Platt October 10, 2006
  • 2.
  • 3.
  • 5. The Grief Cycle Elizabeth Kübler-Ross & David Kessler, On Grief and Grieving: Finding the Meaning of Grief Through the Five Stages of Loss
  • 6. The Positive Change Cycle Kris Magnusson, The Positive Change Cycle (based on work with Dr Jim Gordon www.iaevg.org/crc/files/Communication_Strategy_No.17_Magnusson828_2.pdf
  • 7.
  • 8.
  • 9. The Psychology of Transition Time Level of Management Ending Losing Letting Go The Neutral Zone The New Beginning
  • 10. Moses in the Neutral Zone
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
  • 22. Strategic Model Example : John Kotter’s Eight Stage Process of Creating Major Change Create urgency Anchor new approaches in culture Consolidate gains; produce more change Generate short term wins Empower broad based action Form vision and strategy Communicate the vision Broad-based coalition Source: Leading Change; John Kotter 2 5 4 1 3 6 7 8
  • 23.
  • 24.
  • 25.
  • 26.
  • 27.
  • 28.
  • 29.
  • 30.
  • 31.
  • 32. Three Levels of Culture Edgard Schein, Organization Culture & Leadership
  • 33.
  • 34.
  • 35.
  • 36.
  • 37.
  • 38.
  • 39.
  • 40.
  • 41.