The Seven Commandments Of User Experience

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Nick Finck will explore the characteristics of a great user experience. He'll go over techniques, tips, and tricks for Website design, information architecture, Website interactions, and markup sure to make your users happy. He'll also explain how following the seven commandments can boost your site's ease of use, appeal, conversion rates, and more.

Design Technologie Business

e Seven Commandments
of User Experience.
Nick Finck, October 4, 2008

Webmaster Jam Session 2008 - Atlanta

?
Who the f#@k is this dude?

Webmaster Jam Session 2008 - Atlanta

Nick Finck
• Principle & Director of User Experience for Blue Flavor
• Publisher of Digital Web Magazine
• Based in Seattle, Washington
• Over 13 years working in the web ﬁeld
• Projects: Adobe, Cisco, CitiBank, Converse, FDIC,
HP, IBM, Intel, Microsoft, Oprah, PBS, Peet’s Coffee

Webmaster Jam Session 2008 - Atlanta

?
What is User Experience?

Webmaster Jam Session 2008 - Atlanta

UX is the umbrella that covers:
• Accessibility (GAWDs)
• Information Architecture (IAI)
• Information Design (IDA)
• Interaction Design (IxDA)
• Technical Writing (STC)
• Usability Engineering (UPA)
• User Research (HFES)
• Visual Design (AIGA)
• Web Analytics (WAA)

Webmaster Jam Session 2008 - Atlanta

The First Commandment

It’s All About
e Users

Webmaster Jam Session 2008 - Atlanta

Photo by Andrea Wiggins
http://www.ﬂickr.com/photos/anikarenina/550438755/
Webmaster Jam Session 2008 - Atlanta

Who Really Is the User?

Webmaster Jam Session 2008 - Atlanta

“You are not the user. Neither is your boss.”
- Jessyca Frederick
Director of Product Management,ThisNext

Webmaster Jam Session 2008 - Atlanta

?
But if I don’t listen to
the client or boss,
won’t they will ﬁre me?

Webmaster Jam Session 2008 - Atlanta

Finding the Sweet Spot

Tec
als
Go

hn
ica
ess

lG
sin
Sweet

oa l
Spot
Bu

s
Customer (or User) Goals

Webmaster Jam Session 2008 - Atlanta

The Second Commandment

Avoid Solutioneering

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Identify Problems Before
Finding Solutions

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“Design, by very deﬁnition, is the act of solving
problems. In order for anything to be designed well, we
must ﬁrst identify the problems we are trying to solve
and the goals we are trying to reach.”
- Jeff Croft
Web Designer, Blue Flavor

Webmaster Jam Session 2008 - Atlanta

The Third Commandment

Form Always
Follows Function

Webmaster Jam Session 2008 - Atlanta

“[Design is] adding experience but taking away the
hard edges, and allow people to embrace the tool or
service in a closer interaction.”
- Thomas Vander Wal
Principal, InfoCloud Solutions

Webmaster Jam Session 2008 - Atlanta

Photo by Tex Texin
http://www.ﬂickr.com/photos/textexin/401742074/

Webmaster Jam Session 2008 - Atlanta

The Fourth Commandment

Allow for Failure

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“Failure is not falling down. Failure is not getting up.”
- Nick Finck
Principal, Blue Flavor

Webmaster Jam Session 2008 - Atlanta

!
Michael Jordan failed to make his varsity
basketball team
Albert Einstein's teacher described him as
quot;mentally slowquot;
Walt Disney went bankrupt several times

Webmaster Jam Session 2008 - Atlanta

The Fifth Commandment

Do Not Imitate,
Innovate

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Pedometer Nike+

Webmaster Jam Session 2008 - Atlanta

The Sixth Commandment

Do Not Get in the
User’s Way

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ink about the Context

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Photo by ATIS547
http://www.ﬂickr.com/photos/albaum/1564680070/
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Content is Critical

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“On any page with text, make sure most of your best
design eﬀorts account for making that text scanable,
clickable, readable and understandable.”
- Jay Fienberg
Principal, Juxtaprose

Webmaster Jam Session 2008 - Atlanta

!
95% of web users do not read
80% of your content!

Webmaster Jam Session 2008 - Atlanta

This doesn’t mean that your
content isn’t important, it
means it’s more important.

Webmaster Jam Session 2008 - Atlanta

The Seventh Commandment

Use Your Network

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Always Have A Mentor

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Photo by K.G. Schneider
http://www.ﬂickr.com/photos/kgs/2415050174/
Webmaster Jam Session 2008 - Atlanta

Be a Connector

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Don’t be Afraid to Reach
Out for Help

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Forget reference books,
you are here and I have
business cards!

Webmaster Jam Session 2008 - Atlanta

Thank you!

Come to our party tonight, we’ll get you drunk

Webmaster Jam Session 2008 - Atlanta

Seven Commandments of
User Experience.
Nick Finck, October 4, 2008

http://www.blueﬂavor.com/
http://www.blueﬂavor.com/blog/
nick@blueﬂavor.com

Webmaster Jam Session 2008 - Atlanta

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