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Prof. Niall McKeown
Leadership, Not
Technology, Creates
Competitive Advantage
www.ionology.com
1
4
Strategy is where we create competitive advantage
People and a culture of innovation sustains it
Technology & Communications is the means by
which it is delivered
WHAT WE BELIEVE
MARKETING
INDUSTRY
MANAGEMENT
CONSULTANCY
TECHNOLOGY
PROVIDERS
THOSE INVOLVED
IN DIGITAL TRANSFORMATION
TOP 10 MARKETING FIRMS NOW
CONTAINS 1 TECH & 3 MANAGEMENT CONSULTANCIES
Source: http://adage.com/article/news/consultancies-rising/308845/
THOSE INVOLVED
IN DIGITAL TRANSFORMATION
MARKETING
INDUSTRY
MANAGEMENT
CONSULTANCY
TECHNOLOGY
PROVIDERS
7
The word “digital” is a synonym for the pace of
change that’s occurring in today’s world, driven
by the rapid adoption of technology.
“Transformation” in this context is: How an
organisation is built to change, innovate and
reinvent rather than simply enhance and support
the traditional methods.
WHAT IS DIGITAL TRANSFORMATION?
8
TOP 4 MYTHS OF DIGITAL TRANSFORMATION
9
Myth #1
Improving IT leads to Digital Transformation
TOP 4 MYTHS OF DIGITAL TRANSFORMATION
10
Customers/Relevance/Sales
Gross Profit
Technology
Reducing Operating Costs
Creating Efficiencies
New Products & Services
Innovation, Co-Creation
Powered by Technology
Uncomfortable
Place
Comfortable
Place
MYTH #1 IMPROVING IT LEADS TO
DIGITAL TRANSFORMATION
11
“Digital transformation is fundamentally not about
technology but about strategy. Although it may require
upgrading your IT architecture, the more important
upgrade is to your strategic thinking.”
The Digital Transformation Playbook:
Rethink Your Business for the Digital Age (Columbia Business School Publishing)
MYTH #1 IMPROVING IT LEADS TO
DIGITAL TRANSFORMATION
TOP 4 MYTHS OF DIGITAL TRANSFORMATION
13
Myth #2
Digitising Operations is Strategic and
Transformational
MYTH #2 DIGITISING OPERATIONS IS STRATEGIC
AND TRANSFORMATIONAL
14
15
MYTH #2 DIGITISING OPERATIONS IS STRATEGIC
AND TRANSFORMATIONAL
16
Myth #3
Improving Digital Marketing Will Create a
Digitally Transformed Organisation
MYTH #3 IMPROVING DIGITAL MARKETING IS THE
BEST WAY TO DIGITALLY TRANSFORM
17
THOSE INVOLVED
IN DIGITAL TRANSFORMATION
18
DIGITAL
TRANSFORMATION
SALES / MARKETING
Communications
Leadership
TECHNOLOGY
Rapid
Solution
Builders
LEADERSHIP
Changing
Group
Structures
Aligning
developments with
strategic vision
Leading Step
Change
LEADERSHIP
19
MYTH #4 ALL DIGITAL TRANSFORMATION
STRATEGIES ARE GOOD STRATEGIES
THE 7 MYTHS OF DIGITAL TRANSFORMATION
MYTH #4 ALL DIGITAL TRANSFORMATION
STRATEGIES ARE GOOD STRATEGIES
20
“Strategy comes from identifying one or two critical
issues in the situation – the pivotal points that can
multiply the effectiveness of effort – then focusing and
concentrating action and resources on them”
21
MYTH #4 ALL DIGITAL TRANSFORMATION
STRATEGIES ARE GOOD STRATEGIES
STRATEGY KERNEL
Diagnosis
Coherent
Action
Guiding
Policy
Incoherent
Action
22
2017 ISSUE OUT NOW!
23
WHAT IS DISRUPTION?
24
Xerox Canon
Sustaining Innovation Disruptive Innovation
25
WHAT IS DIGITAL DISRUPTION?
26
© Ionology
27
28
29
SIR KEN ROBINSON
Customer
Volume
How Customer Perceives
Your Business
Lens Lock [LOCATION/VERTICAL]
IONOLOGY STRATEGY QUADRANT
30
© Ionology
GROWTH PROFILES
0
25
50
75
100
125
T1 T2 T3 T4 T5 T6
Advocacy Attention Authority Prime
Time
Growth
31
© Ionology
PROPULSION.IONOLOGY.COM
32
INNOVATE ON TECHNOLOGY WAVES© Ionology
•Predictive Modelling
•Artificial Intelligence
•Robotics
•Wearables
•Speech Technology
•Augmented Reality
•Virtual Reality
•Internet of Things (IoT)
•BlockchainInnovation
Exclusive
Niche
or limited Audience Mass MarketMainstream
Warm
(Comforted)
Mild
(Informed)
Cold
(Rational)
Customer
Volume
How Customer Perceives
Your Business
6
5 7
31
2 4
8
PRIMEAUTHORITY
ATTENTIONADVOCACY
All
Media
Bought
Media
Owned
Media
Earned
Media
Hot
(Passionate)
Mile Marker Projects Tasks
5 6
7 Strategy Execution
Lens Lock
[_______________________
____]
DIGITAL TRANSFORMATION FRAMEWORK
7 PRINCIPLES OF DIGITAL BUSINESS STRATEGY
YOURSELF
CUSTOMER
MARKET
RESOURCES
Diagnosis
Strategic Ambition
Competitors
Proposition
Force=ma
Volume Time
Talent
Cash
1 3
2 4
Task
Intent
Unique Value Proposition
Exclusive
Niche
or limited Audience Mass MarketMainstream
Warm
(Comforted)
Mild
(Informed)
Cold
(Rational)
Customer
Volume
How Customer Perceives
Your Business
6
5 7
31
2 4
8
PRIMEAUTHORITY
ATTENTIONADVOCACY
All
Media
Bought
Media
Owned
Media
Earned
Media
Hot
(Passionate)
Mile Marker Projects Tasks
5 6
7 Strategy Execution
Lens Lock
[_______________________
____]
DIGITAL TRANSFORMATION STRATEGY BOARD
7 PRINCIPLES OF DIGITAL BUSINESS STRATEGY
YOURSELF
CUSTOMER
MARKET
RESOURCES
Diagnosis
Strategic Ambition
Competitors
Proposition
Force=ma
Volume Time
Talent
Cash
1 3
2 4
Task
Intent
Unique Value Proposition
Exclusive
Niche
or limited Audience Mass MarketMainstream
Warm
(Comforted)
Mild
(Informed)
Cold
(Rational)
Customer
Volume
How Customer Perceives
Your Business
6
5 7
31
2 4
8
PRIMEAUTHORITY
ATTENTIONADVOCACY
All
Media
Bought
Media
Owned
Media
Earned
Media
Hot
(Passionate)
Mile Marker Projects Tasks
5 6
7 Strategy Execution
Lens Lock
[_______________________
____]
DIGITAL TRANSFORMATION STRATEGY BOARD
7 PRINCIPLES OF DIGITAL BUSINESS STRATEGY
YOURSELF
CUSTOMER
MARKET
RESOURCES
Diagnosis
Strategic Ambition
Competitors
Proposition
Force=ma
Volume Time
Talent
Cash
1 3
2 4
Task
Intent
Unique Value Proposition
Exclusive
Niche
or limited Audience Mass MarketMainstream
Warm
(Comforted)
Mild
(Informed)
Cold
(Rational)
Customer
Volume
How Customer Perceives
Your Business
6
5 7
31
2 4
8
PRIMEAUTHORITY
ATTENTIONADVOCACY
All
Media
Bought
Media
Owned
Media
Earned
Media
Hot
(Passionate)
Mile Marker Projects Tasks
5 6
7 Strategy Execution
Lens Lock
[_______________________
____]
DIGITAL TRANSFORMATION STRATEGY BOARD
7 PRINCIPLES OF DIGITAL BUSINESS STRATEGY
YOURSELF
CUSTOMER
MARKET
RESOURCES
Diagnosis
Strategic Ambition
Competitors
Proposition
Force=ma
Volume Time
Talent
Cash
1 3
2 4
Task
Intent
Unique Value Proposition
INNOVATION
NARROW PROPOSITION
How Customer
Your Bus
Commentary
“look at our new
product/service”
Opinionated
“Our new product is the
better than theirs”
Imagination
“Wouldn’t it be good
if things worked this
way?”
Creativity
“Look at how we’re
reinventing”
Innovation
“Together, we change
lives and here’s how
we’ll do it again”
THE BUILDING BLOCKS OF INNOVATION
39
23rd May
Leading Digital
Transformation
“Mindset”
June 2018 Enquire
Deliver Digital
Transformation
Consulting
Corporate On-
Premise Course.
Mindset + Planning
+ Execution
Short
Courses
Sales & Consultancy
Courses
Corporate
Courses
2,3 & 5 Day5 Day1 Day
DIGITAL TRANSFORMATION COURSES

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Digital Transformation 1-Hour Course Overview Ibec - Dublin March 7th 2018

  • 1. Prof. Niall McKeown Leadership, Not Technology, Creates Competitive Advantage www.ionology.com 1
  • 2.
  • 3.
  • 4. 4 Strategy is where we create competitive advantage People and a culture of innovation sustains it Technology & Communications is the means by which it is delivered WHAT WE BELIEVE
  • 5. MARKETING INDUSTRY MANAGEMENT CONSULTANCY TECHNOLOGY PROVIDERS THOSE INVOLVED IN DIGITAL TRANSFORMATION TOP 10 MARKETING FIRMS NOW CONTAINS 1 TECH & 3 MANAGEMENT CONSULTANCIES Source: http://adage.com/article/news/consultancies-rising/308845/
  • 6. THOSE INVOLVED IN DIGITAL TRANSFORMATION MARKETING INDUSTRY MANAGEMENT CONSULTANCY TECHNOLOGY PROVIDERS
  • 7. 7 The word “digital” is a synonym for the pace of change that’s occurring in today’s world, driven by the rapid adoption of technology. “Transformation” in this context is: How an organisation is built to change, innovate and reinvent rather than simply enhance and support the traditional methods. WHAT IS DIGITAL TRANSFORMATION?
  • 8. 8 TOP 4 MYTHS OF DIGITAL TRANSFORMATION
  • 9. 9 Myth #1 Improving IT leads to Digital Transformation TOP 4 MYTHS OF DIGITAL TRANSFORMATION
  • 10. 10
  • 11. Customers/Relevance/Sales Gross Profit Technology Reducing Operating Costs Creating Efficiencies New Products & Services Innovation, Co-Creation Powered by Technology Uncomfortable Place Comfortable Place MYTH #1 IMPROVING IT LEADS TO DIGITAL TRANSFORMATION 11
  • 12. “Digital transformation is fundamentally not about technology but about strategy. Although it may require upgrading your IT architecture, the more important upgrade is to your strategic thinking.” The Digital Transformation Playbook: Rethink Your Business for the Digital Age (Columbia Business School Publishing) MYTH #1 IMPROVING IT LEADS TO DIGITAL TRANSFORMATION
  • 13. TOP 4 MYTHS OF DIGITAL TRANSFORMATION 13 Myth #2 Digitising Operations is Strategic and Transformational
  • 14. MYTH #2 DIGITISING OPERATIONS IS STRATEGIC AND TRANSFORMATIONAL 14
  • 15. 15 MYTH #2 DIGITISING OPERATIONS IS STRATEGIC AND TRANSFORMATIONAL
  • 16. 16 Myth #3 Improving Digital Marketing Will Create a Digitally Transformed Organisation
  • 17. MYTH #3 IMPROVING DIGITAL MARKETING IS THE BEST WAY TO DIGITALLY TRANSFORM 17
  • 18. THOSE INVOLVED IN DIGITAL TRANSFORMATION 18 DIGITAL TRANSFORMATION SALES / MARKETING Communications Leadership TECHNOLOGY Rapid Solution Builders LEADERSHIP Changing Group Structures Aligning developments with strategic vision Leading Step Change LEADERSHIP
  • 19. 19 MYTH #4 ALL DIGITAL TRANSFORMATION STRATEGIES ARE GOOD STRATEGIES THE 7 MYTHS OF DIGITAL TRANSFORMATION
  • 20. MYTH #4 ALL DIGITAL TRANSFORMATION STRATEGIES ARE GOOD STRATEGIES 20
  • 21. “Strategy comes from identifying one or two critical issues in the situation – the pivotal points that can multiply the effectiveness of effort – then focusing and concentrating action and resources on them” 21 MYTH #4 ALL DIGITAL TRANSFORMATION STRATEGIES ARE GOOD STRATEGIES
  • 23. 2017 ISSUE OUT NOW! 23
  • 25. Xerox Canon Sustaining Innovation Disruptive Innovation 25 WHAT IS DIGITAL DISRUPTION?
  • 27. 27
  • 28. 28
  • 30. Customer Volume How Customer Perceives Your Business Lens Lock [LOCATION/VERTICAL] IONOLOGY STRATEGY QUADRANT 30 © Ionology
  • 31. GROWTH PROFILES 0 25 50 75 100 125 T1 T2 T3 T4 T5 T6 Advocacy Attention Authority Prime Time Growth 31 © Ionology
  • 33. INNOVATE ON TECHNOLOGY WAVES© Ionology •Predictive Modelling •Artificial Intelligence •Robotics •Wearables •Speech Technology •Augmented Reality •Virtual Reality •Internet of Things (IoT) •BlockchainInnovation
  • 34. Exclusive Niche or limited Audience Mass MarketMainstream Warm (Comforted) Mild (Informed) Cold (Rational) Customer Volume How Customer Perceives Your Business 6 5 7 31 2 4 8 PRIMEAUTHORITY ATTENTIONADVOCACY All Media Bought Media Owned Media Earned Media Hot (Passionate) Mile Marker Projects Tasks 5 6 7 Strategy Execution Lens Lock [_______________________ ____] DIGITAL TRANSFORMATION FRAMEWORK 7 PRINCIPLES OF DIGITAL BUSINESS STRATEGY YOURSELF CUSTOMER MARKET RESOURCES Diagnosis Strategic Ambition Competitors Proposition Force=ma Volume Time Talent Cash 1 3 2 4 Task Intent Unique Value Proposition
  • 35. Exclusive Niche or limited Audience Mass MarketMainstream Warm (Comforted) Mild (Informed) Cold (Rational) Customer Volume How Customer Perceives Your Business 6 5 7 31 2 4 8 PRIMEAUTHORITY ATTENTIONADVOCACY All Media Bought Media Owned Media Earned Media Hot (Passionate) Mile Marker Projects Tasks 5 6 7 Strategy Execution Lens Lock [_______________________ ____] DIGITAL TRANSFORMATION STRATEGY BOARD 7 PRINCIPLES OF DIGITAL BUSINESS STRATEGY YOURSELF CUSTOMER MARKET RESOURCES Diagnosis Strategic Ambition Competitors Proposition Force=ma Volume Time Talent Cash 1 3 2 4 Task Intent Unique Value Proposition
  • 36. Exclusive Niche or limited Audience Mass MarketMainstream Warm (Comforted) Mild (Informed) Cold (Rational) Customer Volume How Customer Perceives Your Business 6 5 7 31 2 4 8 PRIMEAUTHORITY ATTENTIONADVOCACY All Media Bought Media Owned Media Earned Media Hot (Passionate) Mile Marker Projects Tasks 5 6 7 Strategy Execution Lens Lock [_______________________ ____] DIGITAL TRANSFORMATION STRATEGY BOARD 7 PRINCIPLES OF DIGITAL BUSINESS STRATEGY YOURSELF CUSTOMER MARKET RESOURCES Diagnosis Strategic Ambition Competitors Proposition Force=ma Volume Time Talent Cash 1 3 2 4 Task Intent Unique Value Proposition
  • 37. Exclusive Niche or limited Audience Mass MarketMainstream Warm (Comforted) Mild (Informed) Cold (Rational) Customer Volume How Customer Perceives Your Business 6 5 7 31 2 4 8 PRIMEAUTHORITY ATTENTIONADVOCACY All Media Bought Media Owned Media Earned Media Hot (Passionate) Mile Marker Projects Tasks 5 6 7 Strategy Execution Lens Lock [_______________________ ____] DIGITAL TRANSFORMATION STRATEGY BOARD 7 PRINCIPLES OF DIGITAL BUSINESS STRATEGY YOURSELF CUSTOMER MARKET RESOURCES Diagnosis Strategic Ambition Competitors Proposition Force=ma Volume Time Talent Cash 1 3 2 4 Task Intent Unique Value Proposition INNOVATION NARROW PROPOSITION
  • 38. How Customer Your Bus Commentary “look at our new product/service” Opinionated “Our new product is the better than theirs” Imagination “Wouldn’t it be good if things worked this way?” Creativity “Look at how we’re reinventing” Innovation “Together, we change lives and here’s how we’ll do it again” THE BUILDING BLOCKS OF INNOVATION
  • 39. 39 23rd May Leading Digital Transformation “Mindset” June 2018 Enquire Deliver Digital Transformation Consulting Corporate On- Premise Course. Mindset + Planning + Execution Short Courses Sales & Consultancy Courses Corporate Courses 2,3 & 5 Day5 Day1 Day DIGITAL TRANSFORMATION COURSES