1. There are three main elements to
written communication
structure (the way the content is
laid out)
style (the way it is written)
content (what you are writing
about

2. Structuring
Clarify your thoughts and the
purpose of your communication
before you start writing. In
business communications, clarity is
more important than style.
Identify the key points, facts and
themes

3. Decide on a logical order for what you
have to say
Compose a strong introduction and
ending. The first will make an
immediate and positive impression on
the reader; the second will remain in
their mind after they have finished
reading

4. Use short paragraphs and
sentences
Help key points to stand out by
the use of headings, sub-headings
and bullet points.

5. Writing in a style appropriate to the
audience
How much information and detail will
they need?
Should you use specialist terms or
should you “translate” these to make
yourself understood by a generalist
reader?
How formal or informal should your
writing be

6. Written methods of workplace
communication include:
Letters
Reports
Manuals
Minutes
E-mails
Memoranda
Circulars

7. Download Letter Formats
http://www.2shared.com/file/Nvfvw4We/Write_an_inquiry_to_ask_for_mo.ht
ml
http://www.2shared.com/file/VXJv9dH-/Wriiten_communiaction.html