wwek 1 Introduction to management

Universitas Multimedia Nusantara (UMN) www.unimedia.ac.id

Week 1

Content :
Introduction to

management
What is

&
management ?

organization
Who are
managers ?

What is
an organization ?

Why study
Gading Serpong, February 2009
management ?

Exclusively prepared & presented by: Anna Riana Putriya, SE, MSi e-mail: anna@unimedia.ac.id


What is Management ?

Management is …
Content :
The process of coordinating and overseeing
work activities of others
What is
so that they are completed efficiently and effectively
management ?
with and through other people
(Robbins, Management)



Key Aspects of the Management Process

Content :

What is
management ?

Source: Kreitner, Management.



Effectiveness and Efficiency in Management

Content :
Doing Doing
things the right
right things

What is
management ?

Source: Robbins, Management.

Exhibit 1.2



Balancing Effectiveness and Efficiency

Content :

What is
management ?




Identifiable Functions in the Management Process

Content :

What is
management ?




Who are Managers ?

Content :

What is
management ?

Who are
managers ?

What is
an organization ?
Source: image by www.fotosearch.com

Why study
management ?



Manager is …

Someone who works with and through other
Content :
people by coordinating and integrating their
work activities in order to accomplish
organizational goals.
What is
management ? (Robbins, Management)

Who are
managers ?

What is
an organization ?

Why study
management ?



Managerial Levels

Content :

What is
management ?

Who are
managers ?

What is
an organization ?

Why study
management ?



Classifying Managers

First-line Managers
Content : – Are at the lowest level of management and manage the
work of non-managerial employees.

Middle Managers
What is
– Manage the work of first-line managers.
management ?

Who are
Top Managers
managers ?
– Are responsible for making organization-wide
What is
decisions and establishing plans and goals that affect
an organization ?
the entire organization.
Why study
management ?



Management Functions

Content :

What is
management ?

Who are
managers ?

What is
an organization ? Source: Robbins, Management.

Why study
management ?

Exhibit 1.3



Mintzberg’s Managerial Roles (a)

Content :

What is Interpersonal
management ? roles

Who are
managers ?

What is
an organization ?

Source: Adapted from Henry Mintzberg, “Managerial Work: Analysis from Observation,” Management Science, 18
Why study (October 1971): B97-B110.
management ?



Mintzberg’s Managerial Roles (b)

Content :

What is
management ?

Who are
managers ?

What is
an organization ?
(October 1971): B97-B110.
Why study
management ?



Mintzberg’s Managerial Roles (c)

Content :

What is
management ?

Who are
managers ?

What is
an organization ?
Why study (October 1971): B97-B110.
management ?



Skills Needed at Different Management Levels

Content :

What is
management ?

Who are
managers ?
What is
an organization ?
Research by Robert L. Katz found that managers need 3 essential
skills/competencies:
Why study
– Conceptual skills
management ?
– Human skills
– Technical skills



Skill Approach

Technical skills
Content : – Knowledge and proficiency in a specific field

Human skills
– The ability to work well with other people
What is
management ?
Conceptual skills
Who are
– The ability to think and conceptualize about abstract
managers ?
and complex situations concerning the organization
What is
an organization ?

Why study
management ?



Conceptual Skills

• Using information to solve business problems
Content :
• Identifying of opportunities for innovation

• Recognizing problem areas and implementing solutions

• Selecting critical information from masses of data
What is
management ?
• Understanding of business uses of technology
Who are
managers ? • Understanding of organization’s business model
What is
an organization ?
Source: Based on American Management Association Survey of Managerial Skills and Competencies, March/April 2000, found on
AMA Web site (www.ama.org), October 30, 2002.
Why study
management ?

Exhibit 1.6a



Communication Skills

• Ability to transform ideas into words and actions
Content : • Credibility among colleagues, peers, and subordinates
• Listening and asking questions
• Presentation skills; spoken format
What is
• Presentation skills; written and/or graphic formats
management ?

Who are
managers ?
What is AMA Web site (www.ama.org), October 30, 2002.
an organization ?

Why study
management ?
Exhibit 1.6b



Effectiveness Skills

• Contributing to corporate mission/departmental objectives
Content : • Customer focus
• Multitasking: working at multiple tasks in parallel
• Negotiating skills
• Project management
What is
• Reviewing operations and implementing improvements
management ?
• Setting and maintaining performance standards internally and
Who are
externally
managers ?
• Setting priorities for attention and activity
What is
an organization ? • Time management

Why study
management ? Source: Based on American Management Association Survey of Managerial Skills and Competencies, March/April 2000, found on
AMA Web site (www.ama.org), October 30, 2002.

Exhibit 1.6c



Interpersonal Skills

• Coaching and mentoring skills
Content : • Diversity skills: working with diverse people and cultures
• Networking within the organization
• Networking outside the organization
What is
• Working in teams; cooperation and commitment
management ?

Who are
managers ?
What is AMA Web site (www.ama.org), October 30, 2002.
an organization ?

Why study
management ?
Exhibit 1.6d



Management Skills and Management Function Matrix

Content :

What is
management ?

Who are
managers ?

What is
an organization ?

Why study
management ?

Exhibit 1.7



How The Manager’s Job is Changing

The Increasing Importance of Customers
Content : – Customers: the reason that organizations exist
• Managing customer relationships is the
responsibility of all managers and employees.
What is
• Consistent high quality customer service is essential
management ?
for survival.
Who are
Innovation
managers ?

– Doing things differently, exploring new territory, and
What is
an organization ?
taking risks
• Managers should encourage employees to be
Why study
management ?
aware of and act on opportunities for innovation.



Changes Impacting the Manager’s Job

Content :

What is
management ?

Who are
managers ?

What is
an organization ?

Why study
management ?
Exhibit 1.8



What is an Organization?

An Organization defined
Content :
– A deliberate arrangement of people to accomplish
some specific purpose

What is
Common Characteristics of Organizations
management ?
– Have a distinct purpose (goal)
Who are
– Composed of people
managers ?
– Have a deliberate structure
What is
an organization ?

Why study
management ?



Characteristics of Organizations

Content :

What is
management ?

Who are
managers ?

What is
an organization ? Source: Robbins, Management.

Why study
management ?

Exhibit 1.9



The Changing Organization

Content :

What is
management ?

Who are
managers ?

What is
an organization ?

Why study
management ?

Exhibit 1.10



Why study management ?

Content :

What is
management ?

Who are
managers ?

What is
an organization ?

Why study
management ? Source: image by www.fotosearch.com



Why Study Management?

The Value of Studying Management
Content : – The universality of management
• Good management is needed in all organizations.

– The reality of work
What is
management ?
• Employees either manage or are managed.
Who are
– Rewards and challenges of being a manager
managers ?

• Management offers challenging, exciting and creative
What is
an organization ?
opportunities for meaningful and fulfilling work.
Why study • Successful managers receive significant monetary rewards for
management ?
their efforts.



Universal Need for Management

Content :

What is
management ?

Who are
managers ?

What is
an organization ?

Why study Source: Robbins, Management.
management ?

Exhibit 1.11



Rewards and Challenges of Being A Manager

Content :

What is
management ?

Who are
managers ?

What is
an organization ?

Why study Source: Robbins, Management.

management ?

Exhibit 1.12



References :

Stephen P. Robbins and Mary Coulter, Management, 9th ed.
•
Content : • Angelo Kinicki, Brillian K. Williams, Management: A practical
introduction, 3rd ed.
• Kreitner, Management.
Richard L. Daft, Management, 9th ed.
•
What is
management ? • Henry Mintzberg, “Managerial Work: Analysis from Observation,”
Management Science, 18 (October 1971).
Who are
managers ? • American Management Association Survey of Managerial Skills and
Competencies, March/April 2000, found on AMA Web site
What is
(www.ama.org), October 30, 2002.
an organization ?
• Image by: www.fotosearch.com
Why study
management ?



Content :
Download : www.natriumz.wordpress.com

What is
management ?

Who are
managers ?

What is
an organization ?

thank you
Why study
management ?


wwek 1 Introduction to management

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wwek 1 Introduction to management