This paper describes how ITIL and COBIT are relevant for the Oracle DBA.

1. Oracle DBA Meets ITIL and COBIT Architecture and Infrastructure Track IOUG Collaborate 09 Mahesh Vallampati SmartDog Services Senior Practice Manager

4. What is ITIL?

7. The Notion of IT as a Service – Technical Expertise to Service Delivery Before Now Corporate Department Mentality Service Mentality Employee Attitude Vendor Attitude Internally Focused Customer Focused Technical Focus Customer Focus Budgeted Cost Managed Cost Technology for Technology Sake Technology as a means of achieving competitive advantage Department Attitude Business Attitude

8. The Overall ITIL Framework

11. Why should I care?

15. ITIL Mapping to DBA Responsibilities

16. Service Desk

18. Service Desk Help Desk App Support DBA Support Business Users

20. Service Desk – Service Support

30. Service Desk - Service Delivery

39. What should I do next?

43. COBIT

47. COBIT Overview – Plan and Organize Plan and Organize Responsible Accountable Consult Inform PO1 Define a Strategic IT Plan and direction X PO2 Define the Information Architecture X X PO3 Determine Technological Direction X X PO4 Define the IT Processes, Organization and Relationships X PO5 Manage the IT Investment X PO6 Communicate Management Aims and Direction X PO7 Manage IT Human Resources X PO8 Manage Quality X PO9 Asses and Manage IT Risks X X PO10 Manage Projects X

48. COBIT Overview – Acquire and Implement Acquire and Implement Responsible Accountable Consult Inform AI1 Identify Automated Solutions X X AI2 Acquire and Maintain Application Software X X X AI3 Acquire and Maintain Technology Infrastructure X X X AI4 Enable Operation and Use X X X AI5 Procure IT Resources X X X AI6 Manage Changes X AI7 Install and Accredit Solutions and Changes X

49. COBIT Overview – Deliver and Support Deliver and Support Responsible Accountable Consult Inform DS1 Define and Manage Service Levels X X DS2 Manage Third-party Services X X DS3 Manage Performance and Capacity X X X DS4 Ensure Continuous Service X X X DS5 Ensure Systems Security X X X DS6 Identify and Allocate Costs X DS7 Educate and Train Users X DS8 Manage Service Desk and Incidents X DS9 Manage the Configuration X DS10 Manage Problems X DS11 Manage Data X DS12 Manage the Physical Environment X X DS13 Manage Operations X

50. COBIT Overview – Monitor and Evaluate IT Processes Monitor and Evaluate IT Processes Responsible Accountable Consult Inform ME1 Monitor and Evaluate IT Processes X X ME2 Monitor and Evaluate Internal Control X X ME3 Ensure Regulatory Compliance X X ME4 Provide IT Governance X

53. Certification

55. A Q & Q U E S T I O N S A N S W E R S