Communication In Business Analsyis V3

Maria Horrigan Murphy Regional Lead Business Analysis SMS Consulting Group ACS Pre Conference 18 Mar 2009 Communication and Connectedness in Business Analysis

Slideshare and blogs ,[object Object],[object Object]

“ We’re living in a networked world”

Modern IT projects ,[object Object],[object Object],[object Object]

What does their expectation mean? ,[object Object],[object Object],[object Object],[object Object],[object Object]

Because sometimes they don’t know what they need

What’s their requirement of you? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Understanding the business is good communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Role of Business Analyst is the key! ,[object Object],[object Object],[object Object],[object Object],[object Object]

How do we do all this communications stuff effectively? ,[object Object],[object Object],[object Object]

“ It’s not what you know; it’s who you know”

Analysing “who is who in the zoo” ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Social Networking Analysis ,[object Object],[object Object],[object Object],[object Object],[object Object]

Understanding Social Networks ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Centrality - revealing the structure in the network ,[object Object],[object Object],[object Object],[object Object]

Degree of Centrality in the Network

Leveraging Centrality ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Putting Actors into Governance ,[object Object],[object Object],[object Object]

Understanding ‘how’ to Communicate ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

D Drivers S Supporters T Talkers C Controllers task people

Drivers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Talkers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Supporters ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Controllers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Know your own style and preference ,[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Communication Channels

V, A or K - Use Cases UC01 Register Pharmacy Description Users are able to register a pharmacy for the program. Volume/Timing/Frequency Up to 5000 Pharmacies Preconditions User has accessed website Postconditions Community Pharmacy has been registered for the program Trigger Community Pharmacy selects to register for program ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Error Messages generated from this Use Case All Error Messages (for all Use Cases) will have options to ‘ OK ’ (Close error dialogue) or ‘ Help ’ (display the online help for the current screen) Basic Flow Step 4 – “ Section 90 number is not an Approved Section 90 number. A valid Approved Section 90 number is required to register for the DAA and PMP Programs. Please ensure you have entered it correctly. ” Basic Flow Step 4 – “ The Section 90 Number has already been registered for the DAA and PMP Programs. Pharmacies may only register once. ” Basic Flow Step 6 – “ ABN not found on Australian Business Register. A valid ABN is required to register for the DAA and PMP Programs. Please ensure you have entered it correctly. ” Basic Flow Step 10 – “ BSB not found. To ensure payments are received, a valid BSB number is required to register for the DAA and PMP Programs. Please ensure you have entered it correctly. ”

V, A or K – Business Process Map

Visual Learners ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Auditory Learners ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Kinaethetic Learners ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

New channels for Communication ,[object Object],[object Object],[object Object],[object Object]

Leveraging relationships ,[object Object],[object Object],[object Object],Mmmm…. President…

http://www.linkedin.com Linked in

Bookmarking www.delicious.com

Take home messages ,[object Object],[object Object],[object Object],[object Object]

Fin Maria Horrigan Murphy SMS Consulting Group Account Director Regional Lead Business Analysis Email: mhorrigan@smsmt.com Blog: www.barocks.com Slideshare: www.slideshare.com/murph Twitter: @miahorri

Communication In Business Analsyis V3

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