Preview workshop facilitated by Susan Stamm

1. The TEAM Approach®
Essential Skills of Leadership
For audio call:
760/569-0800 Access Code- 776274#
Susan Stamm

2. The TEAM Approach®
A Leadership Mystery!
Did you solve the pre-work
assignment?
We’ll begin soon!
For AUDIO during our session call:
760/569-0800 Access Code- 776274#

3. The TEAM Approach®
Essential Skills of Leadership
For audio call:
760/569-0800 Access Code- 776274#
Susan Stamm

4. The TEAM Approach®
Searching for a cure?
Frank and Ernest

5. The TEAM Approach®
Goals for Preview
Short experience ESL
Discuss customization
Broader curriculum
University of Phoenix
Certification and TTT
Offer an evaluation
Leadership Mystery
Affiliation- offline

6. The TEAM Approach®
My First Job
retail manufacturing
hospitality construction
fast food laborer
healthcare financial
education insurance
government management
administrative

7. The TEAM Approach®
Why Work for
You?

8. The TEAM Approach®
Role of Team Leader
Controller Coach
Make people Remove
do their job obstacles that get
in way of doing job
Compliance Commitment
Get by only Quality Product

9. The TEAM Approach®
EE-IQ:
pop quiz

10. The TEAM Approach®
Session Objectives
Upon completion of this module, you will be able to:
• Maintain self esteem of your team members
• Base discussions about team member’s
performance and work habits on behaviors
rather than personalities or attitudes
• Involve your team member(s) in goal setting,
problem solving, & decision making

11. The TEAM Approach®
Exercise 1
Awareness Inventory
Page 3 in workbook

12. The TEAM Approach®
Skill Point 1- pg. 7
Maintain or Enhance
Team Member’s Self Esteem

13. The TEAM Approach®
Maslow’s Hierarchy of Needs
Self-
Actualization
Self-Esteem
Social (Affiliation)
Safety (Security)
Physiological

14. The TEAM Approach®
Commitment
Self-
Actualization
Commitment occurs
above the line
Self-Esteem
Social (Affiliation)
Safety (Security)
Physiological

15. The TEAM Approach®
Exercise 3
Maintaining or Undermining
Self Esteem Statements
Pg. 9 of workbook

16. The TEAM Approach®
Fact vs. Opinion
Positive Negative Neutral
Fact + - = Behavior
Opinion
Opinion +
+ -
- =
= Attitude
Behavior: You can hear it or see it
Attitude: You can think it or feel it

17. The TEAM Approach®
Leadership Series
Essential Skills of Leadership
Essential Skills of Communicating
Developing Performance Goals and Standards
Providing Performance Feedback
Managing Complaints
Improving Work Habits
Resolving Conflict
Supporting Change
Coaching Job Skills
Delegating
Communicating Up
Effective Discipline

18. The TEAM Approach®
Customization
Objectives
Awareness Inventory
Add Executive Interviews
Add Level 3 and 4 Evaluations
Self-customizing: Job Specific Practices

19. The TEAM Approach®
Up to 30 College Credits

20. The TEAM Approach®
Full Preview: Special Offer
Recorded TTT: ESL, ESC or DCO $195
Workbook & Online $65
Total $260
Evaluation Package $49
After Debrief: EE-IQ Cards

21. The TEAM Approach®
A Leadership Mystery!
Solved in Vital Learning’s infamous…
Trouble Shooting Guides

22. The TEAM Approach®