1. Mohammed Fazal Hussain
Quick Snapshot
Total IT Experience : 4+years
Last Company : Nobles Trading & Services
Last Position : Technical Support Engineer
Email : hfazal20@gmail.com
Skype : fazalhussain9
Nationality : Indian Citizen
Current Locatiion : Dubai, U.A.E.
Visa Status : Employement Visa
Mobile : 00971-568426229
:
Job Objective
Seeking to work as an IT Help Desk Support Engineer with an organization of repute.To walk in any
challenging environment and be productive. ensuring maximum Reliability, Availability, and
Continuity of IT Services of any organization by providing first and second level efficient, expert,
professional and process oriented technical support .
Professional Summary
 An experienced professional with ability to provide technical support in the technologies like
Windows and Microsoft products.
 Proficient in troubleshooting, assembling, dissembling, parts installation, parts replacement,
Kernel and BIOS upgrade with all brands of laptops and Desktop PC's
 Ability to trouble shoot all kind of printers like networked Copiers, DMP, Color, All -in-One,
LaserJet and Line Printers.
 Excellent in troubleshooting networking, basic LAN/WAN connectivity.
 Positive & Excellent Team Player and Ability to fit in the teams as well as organization
structure & Culture easily.
 Possess strong Communication, Presentation, and Customer Service Skills.
 Strong ability to demonstrate solutions as per SLA and assigned job.
 Always Attentive to acquire new skills & product knowledge.

2. Organizational Experience
May’2011 to April, 2014 date with Data Sync Solution IT Establishment, Hyderabad, INDIA.
Role: Technical Support Engineer
Responsibilities: Currently functioning as a Technical Support Engineer by providing maintenance
of the computer desktop environment by analyzing requirements, resolving problems, installing
hardware and software solutions, and supporting the internal IT help desk.
• Provide support for all Information Technology products and services. Support may include
answering questions, troubleshooting problems , instructing customers regarding software or
hardware functionality
• Managing Hardware/Software & computer equipment & Upgrades & replace Hardware & Software.
• Install, upgrade, support and troubleshoot for printers, scanner, computer hardware and any other
authorized peripheral equipment.
• Performs general preventative maintenance tasks on computers, laptops, printers and any other
authorized peripheral equipment.
• Determines the most effective manner to resolve client's technical issue. Engages in research and in
depth troubleshooting to resolve technical issues.
• Records required customer and problem information in the Call Ticket System. Updates tickets with
appropriate entries of activities, and closes tickets with resolution entered upon completion of the job.
• Troubleshooting daily issues with computer, networking, outlook emails, phone system and
Network Access etc.
• Resolves Level 1 Tickets. Escalate complex and/or high priority problems to the appropriate support
groups for resolution.
• Expert in MS Office Installation and Outlook Configuration.
• Provide computer system, computer equipment& telephone extension for new employers.
• Expert in Windows server 2003 and 2008/R2.
• Updates/creates email accounts and distribution group emails.
• Managing backup for each department files from districts database, shared folders.
• Expert in Active Directory Installation and Configuration, Creating OU’s, GPO’s, Adding Users &
Computers,
• Solid understanding of Active Directory, DNS, DHCP and Network protocols.
• Monitoring Exchange Server 2003/2007/2010.
• Creating new users, Monitoring Backup in Microsoft Exchange Server.
• Providing restriction to Users & Group in Active Directory Domain Controller.
• Windows software installation & configuration for outlook emails, email signature, printer access for
new employers.
• Building and maintaining good service relation with customers.
• Expert in Configuring Time & Attendance Machine Finger Scanning Device.
• Monitoring firewall security & blocking unnecessary links & unhealthy Website.
• Delivers, tags, set up, and assist in the configuration of end-user PC desktop hardware, software and
peripherals.

3. June’2014 to Oct ‘2014 with Nobles Trading & Services, Doha, Qatar.
Role: IT Support Engineer
Responsibilities: Currently functioning as a Technical Support Engineer by providing maintenance
of the computer desktop environment by analyzing requirements, resolving problems, installing
hardware and software solutions, and supporting the internal IT help desk.
 Performing timely workstation hardware and software upgrades as required.
 Receiving inbound calls and recording technical (h/w, s/w) and/or oracle application support
calls from end users.
 Providing overall ownership of user's issues & service ensuring that they receive resolution
within a reasonable time frame.
 Providing investigation, diagnosis, resolution and recovery for hardware/software problems.
When unable to resolve, escalate to third level in accordance with help desk escalation
processes.
 Recording each and every incident in the internal help desk tool.
 Monitoring daily backups.
 Diagnoses and resolves end-user network or local printer problems.
 Highly technical and are comfortable problem solving with multiple operating systems (like OS
X, Linux, Windows) and a range of devices (including desktops/laptops, phone systems, video
conferencing and various wireless devices).
 Team management experience in both System Administration and software Engineering
project environments.
 MS Virtual Server 2005 R2 MS Terminal Server 2003, Firewall, Cisco devices, Microsoft,
Router, Switches, Structure Cabling, Virus Removal, Data Recovering, Ghost installations,
Support Storage / Backup, Backups and recovery, Operational Systems, Virtualizations
Systems, LAN & WAN, Wireless, Networking.
 Supporting users and network administrators over the telephone and by email.
 Maintain the companies network infrastructure.
 Networking and providing support for Windows.
 Configuration and testing of any new hardware and software.
 Travelling to client sites to help with installs, deployment, and troubleshooting.
 Management of the daily data backup and retrieval scheme.
 Installing and operating Windows desktop and server operating systems.
 TCP/IP networking and hardware maintenance and repair.
 Ensure computer hardware is safe & complies with health and safety legislation.
 Assisting the network manager with support requests.
 Applying patches in accordance with company procedures.
 Monitoring network printers & fax machine .
 Managing and monitoring employers daily/monthly attendance, creates & updates finger print
registrations.
 Assisting with on boarding of new users.
 Utilizing and maintaining the helpdesk tracking software.

4.  Maintaining inventory of all equipment, software and software licenses.
 Referring to enriched knowledge base of common issues faced by users that enables to resolve
an incident, create a request, report an incident and review the status of submitted requests.
 Providing support on Tally ERP 9.
May’2015 to Till Date with Mawarid Finance PJSC, Dubai, U.A.E.
Role: IT Support Engineer
 Recording each and every incident in the internal help desk tool.
 Monitoring daily backups.
 Diagnoses and resolves end-user network or local printer problems.
 Team management experience in both System Administration and software Engineering
project environments.
 MS Virtual Server 2005 R2 MS Terminal Server 2003, Firewall, Cisco devices, Microsoft,
Router, Switches, Structure Cabling, Virus Removal, Data Recovering, Ghost installations,
Support Storage / Backup, Backups and recovery, Operational Systems, Virtualizations
Systems, LAN & WAN, Wireless, Networking.
 Supporting users and network administrators over the telephone and by email.
 TCP/IP networking and hardware maintenance and repair.
 Ensure computer hardware is safe & complies with health and safety legislation.
 Assisting the network manager with support requests.
 Monitoring network printers & fax machine .
 Managing and monitoring employers daily/monthly attendance, creates & updates finger print
registrations.
 Assisting with on boarding of new users.
 Utilizing and maintaining the helpdesk tracking software.
 Maintaining inventory of all equipment, software and software licenses.
 Performing timely workstation hardware and software upgrades as required.
 Receiving inbound calls and recording technical (h/w, s/w) and/or oracle application support
calls from end users.
 Handling Exchange Server.
 Handling Oracle Database User Creation & Table space Management.
 Handling SOD & EOD for the oracle flex cube application.
 Maintaining tape rotations for daily & weekly backups.
 Providing L1 Support to WPS application.
 Providing L1 Support on Data Base administrator, Like User creation, Data base health
monitoring daily bases, Tables Space size monitoring etc.

5. Technical Skills
Operating Systems : Windows, Linux, Solaris.
Databases : 11g, 10g.
DB language : SQL, PL/SQL
Programming Language : HTML, DHTML, JAVA, PERL
ERP : Tally Erp9
Tools : Toad, Putty, X-windows, Humming Bird.
Servers : Dell, HP & Sun M4000, M3000
Professional Certifications
Microsoft Certified System Engineer.
Academic Background
B.tech from JNTUH (JAWAHAR LAL NEHRU
TECHNOLOGY UNIVERSITY OF HYDERABAD)
Mohammed Fazal Hussain

6. Technical Skills
Operating Systems : Windows, Linux, Solaris.
Databases : 11g, 10g.
DB language : SQL, PL/SQL
Programming Language : HTML, DHTML, JAVA, PERL
ERP : Tally Erp9
Tools : Toad, Putty, X-windows, Humming Bird.
Servers : Dell, HP & Sun M4000, M3000
Professional Certifications
Microsoft Certified System Engineer.
Academic Background
B.tech from JNTUH (JAWAHAR LAL NEHRU
TECHNOLOGY UNIVERSITY OF HYDERABAD)
Mohammed Fazal Hussain