L e o n a r d B o y d

Davenport, Iowa Area United States

SENIOR TECHNICAL SUPPORT SPECIALIST | HELPDESK LEAD

Technology / Software / Internet

A Senior Technical Support Specialist | Helpdesk Lead with high-level skills in Information Technology and Engineering along with prior management experience with ability to work collaboratively with vendors and end-users and currently providing technical support in a 1000+ user environment. Skilled problem-solver able to communicate with users at all levels of technical proficiency and document user help requests for desktop, laptop, mobile, network and peripheral problems.