This document provides an overview of HR management practices including recruitment and selection. It discusses the purpose of HR functions in supporting organizational goals by hiring, retaining and developing talent. It then covers various HR processes like job analysis, recruitment methods, interview types, performance management and training. For recruitment, it explains developing job descriptions, attracting candidates, screening applications, interviewing and selecting candidates. For training, it outlines using the ADDIE model to analyze needs, design programs, develop materials, implement training and evaluate effectiveness. The presentation aims to help attendees learn how to recruit and develop top talent for an organization.
2. What is the purpose of HR function?
The popular purpose is:
3. What is the purpose of HR function?
The real purpose is:
A Supportive Function To:
Hire, Retain, Develop the
best talents to achieve
organization’s goals.
18. “Take our 20 best people away
and I will tell you that
Microsoft would become an
unimportant company”
-Bill Gates
19. By the end of this module, YOU shall
be able to:
Know how to recruit these 20 people
20. By the end of this module, YOU shall be able
to:
Define the Recruitment and identify it’s process
Define Job Analysis, its elements and uses
Identify Methods for gathering Job Analysis Information
Identify the types of Recruitment (advantages and disadvantages)
Identify the Recruitment channels and process
Identify purposes of Interview and the main types of selection interviews
List and explain main errors that can undermine an interview’s usefulness
Establish hiring criteria and build a competency model
Deal with different mentalities
Conduct an effective Interview (Prepare – Start – Manage – Close)
Finish the Recruitment
21. Road Map
S Main Topics
1
Main Introduction
Personnel planning
Job analysis
2 Recruitment
3 Selection
22. What is Recruitment?
• The process of finding and hiring the best-qualified employees who
have the skills to fulfill the organization’s needs.
• Simply … try to get the right person for the right job.
23. Important Definitions
Employment or personnel planning
The process of deciding what positions the firm will have to fill, and
how to fill them.
Succession planning
The process of deciding how to fill the company’s most important
executive.
Sourcing
Sourcing is the stage which encompasses candidate attraction.
Selection
A process involving a range of techniques & methods designed to help
match, assess and select the most appropriate individual based on their
skills, knowledge and experience.
30. Advantages Vs. Disadvantages
Types of
Recruitment
Advantages Disadvantages
Internal
•Less cost and less time
•Less training and
orientation required
•More accurate view of
candidate’s skills
•Candidates have a
stronger commitment to
the company “Motivate
other employees”
•Other positions will be
vacant
•Failed applicants become
discontented
External
•Builds teams of HR
experts
•expand the pool of
qualified candidates
•Cost to hire is high
•More time consuming
•More training and
orientation required
38. Types of Interview
Types of
Interviews
One to one
Interview
Panel
Interview
Mass
Interview
Case study
Interview
On-Job
Interview
39. Competency Model
• Competencies
Demonstrable characteristics of a person that enable performance
of a job.
• Definition
Choose one definition for every competency.
• Behavioral Indicators “BIs”
A behavioral indicator is used to provide an objective description
of the behavior that you might view from the candidate that
provides evidence that they either have or do not have the
competence that you are assessing.
• Assessment cases “Questions”
You ask questions that elicit facts you want to know instead of
opinions to provide a comprehensive picture of the interviewee.
40. Types of Competencies
• General Competencies (core) ……….… Activity
• Technical Competencies (Functional) … Committee
• Leadership Competencies ……………... Head of Committee
STAR technique
• Situation
• Task
• Action
• Result
43. How to deal with different mentalities?
• Talkative (summaries what he said to stop him politely)
• Aggressive (be cool with him and try to make him came
down and smile)
• Silent (motivate him to speak)
• Funny (use booker face)
• Ego (ask him advanced questions and let him speak about his
disadvantages or you get it)
• Liar (lying signs + STAR technique)
45. How to tell the applicant about his
Interview on phone?
• Say Hi
• Introduce yourself
• Tell him, his application is accepted
• Tell him the time and place of the Interview
• Ask him to bring a personal photo
• Ask him if he has any questions
• Summarize what you said again
46. How to prepare for the Interview?
• Review the job description and competency based on interview.
• Review your question bank and interview guide.
• Review well the applicant Resume / application.
• Have a paper and pencil to take notes.
• Give yourself enough time between interviews.
• Have a room conducive to an formal interview.
• Go to get the person.
• Shake hands.
47. How to start the interview?
• Smile.
• Begin with ice breaking.
• Introduce yourself.
• Start with general questions.
• Ask the interviewee to tell you more about him self.
48. How to manage the interview?
• Maintain eye contact
• Take notes about every thing the interviewee says
• Speak 30% of the interview and let the 70% for interviewee
• Notice interviewee self confidence.
• Focus on every word in the application and ask him about it.
• Ask questions directly and in sequence from what he say.
• Use STAR technique to evaluate the interviewee’s responses
and actions.
• Do not help or motivate.
• Control the interview and handle different mentalities.
• Take care of your body language.
49. How to close the interview?
• Thank the interviewee for his time.
• Tell him about the result announcing time and way.
• Ask him if he has any question about the interview and give him 2 min. to say
anything he didn’t mention during the interview.
• Ask interviewee to evaluate the interview and evaluate you and himself during the
interview.
• Thank him with smile and say nice to meet you.
50. Interview Result
1) You will call him and
say “congrats” … You
accepted to be one of
us.
2) Start the Induction
Program.
Accepted
Not
Accepted
1) You will send a
rejection letter via
E-mail.
2) Ask him to follow
your organization on
the social media and
apply at the next
recruitment.
62. Development
D
1-Types of training programs:
•Orientation (induction)
•Skill development
2-Delivery methods:
•Classroom training
•Self-directed study
•E-learning
•Blended learning
•On-the-Job training
63. 1. Orientation (optionally followed by induction)
• Orientation is an initial phase whereby new employees acquire
general knowledge about organizational goals, strategies, benefits,
job responsibilities and company policies.
64. 2-Skill and knowledge development:
• Employee skill and knowledge development is an ongoing challenge.
• Most people can expect their job descriptions to change as
organizations realign strategies to maintain a competitive advantage
70. Implementation
I
1. Scheduling the program
–Selecting a facilitator
–Selecting a facility (location)
–Environmental considerations
–Space requirements
–Seating arrangements
2. Announcing and implement the program
73. • The effective way to increase interest
in an upcoming training program is to
launch an internal marketing
campaign.
1. Scheduling the program
-Environment considerations
77. Few considerations for comfortable classrooms are good seating, acoustics, vision site-
line, room design, lighting, temperature, ventilation and media equipment.
Breaks should be carefully planned to keep participants refreshed and alert
3. Announcing and implement the program
83. 1.Setting performance expectations & Standers
(Values, Goals, employee objectives, targets, tasks, activities, behavior, ..etc)
2. performance appraisal
3.Feedback & Rewarding (maintaining a dialogue between
supervisor and employee to keep performance on track)
performance management phases:
84. 1.Setting performance expectations
(Values, Goals, employee objectives, targets, tasks, behavior, ..etc)
Values: are principles, standards or qualities considered
worthwhile and desirable (they are usually expressed in the
mission statement)
Goals are the means and measures that reflect the success of the
organization.
Organizations’ Goals (Strategic Goals) are developed, set and
achieved to ensure attaining the mission and vision.
85. Values Examples:
Highly regarded values include :
•Putting the customer first (internal/external)
•Treating employees as well as treating customers
•Conducting business fairly and honestly
•Demonstrating creativity and innovation
•Utilizing teamwork to achieve goals
86. Results
(WHAT) What does the organization want employees to
produce?
Behavior
(HOW) How does the organization want employees to
perform?
1.Setting performance Standards:
(Values, Goals, employee objectives, targets, tasks, behavior, ..etc)
87. Results (WHAT):
•Using the S.M.A.R.T. model when writing objectives is
a good example of setting results standards.
Specific
Measurable
Achievable (Action oriented)
Realistic
Time bound
88. Competency Points Behavior Standard
Team Work
1
Establishes and maintains good working
relationships; is co-operative and helps
when needed
1
Actively contributes; gets involved;
volunteers
1
Respects the effort and time of others; is
punctual for meetings
1
Shares own knowledge and expertise to help
others
1
Listens to colleagues and recognizes their
knowledge and skill
Behavior (HOW):
89. Role Profile:
The role profile (needed behaviors to perform
the job duties) should be part of the job
description.
•Employee competencies are then
compared to the role profile of the
job.
92. Performance appraisals accomplish three purposes:
1.Provide feedback and counseling
2.Help in allocating rewards & opportunities
3.Help in determining employees’ aspirations and planning
development needs.
98. Hope this presentation Was
Beneficial to All of You
العلم تعلم من خيركموعلمه
علما وزدنا علمتنا بما انفعنا اللهم
99. Mohamed Yasser
HR Generalist | Talent Branding consultant| I Help Talented
People Shine, Discover & Show Their Brand Value.
Find More About Me:
Eman Elbana
Talent Management & HR Head | Freelance Recruiter | Trainer
| I enjoy helping youth showing up their talent to make their
community a better place.
Find More About Me:
Mobile: 01062959003
Email: eman.elbana10@gmail.com
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