Project Charter 461

6/23/2016
Information system planning & Project
Management
INFO – 461 – 001
Project Charter
Mohamed Abbas

2
Table of Contents
 Team Charter …………………………………...……………………………………………………3
 Project Description & Summary…………………………………………………………………..7
 Document the Team Learning Record & Action Plan…………………………………………8
 Measurable Organizational Value (MOV….……………………………………………………...9
 Comparison of Alternatives:……………………………………………………………………..10
 Total of Benefits /Cost of Ownership (TCO/TBO):……………………………………………12
 Recommendation:………………………………………………………………………………………
……13
 Resources
Requirements…………………………………………………………………………………..13
 Stakeholder
Analysis………………………………………………………………………………………..14
 Resources Cost
Table:………………………………………………………………………………………15
 Deliverable Structure Chart (DSC):……………………………………………………………...17

3
 Use Case Diagram………………………………………………………………………………….18
 Work Breakdown Structure………………………………………………………………………19
 Scope Change Request Form:…………………………………………………………………...20
 Scope Change Request Log:……………………………………………………………………..21
 Project
plan……………………………………………………………………………………………………22
 Questions to be answered
…………………………………………………………………………………25
 A Project Summary Report (original project plan, schedule &
budget)……………………………26
 A Project Summary Report (revised project
plan)……………………………………………………..28
 A Project risk analysis and plan Report—understanding the sources and impact of risks
to
projects……………………………………………………………………………………………………
…..29
 Earned Value Analysis ……………………………………………………………………………31
 Analysis of BugBuster’s work……………………………………………………………………36
 Quality Management Plan…………………………………………………………………………37
 MS Project Tutorial I………………………………………………………………………………..38
 MS Project Tutorial II……………………………………………………………………………….40
 MS Project Tutorial III………………………………………………………………………………48
Team Leader:
Mohamed Abbas *Leadership position will rotate throughout the semester*
Purpose and Statement of Team Charter:
The team has been formed in order to cooperate together in order to complete a set of
assignments, which is compiled into a group project. Our overall objectives are to integrate our own
research and become proficient in the materials taught in class in order to come to a conclusion with

4
our own individual presentations to create a unified project. We are confident in each other’s abilities to
bring out the best of the team, and to also work effectively, with commitment to each other to create a
learning experience.
Team Members:
1. Mohamed Abbas- abbasm@vcu.edu, 202-763-2778
2. Omar Alshareef- alshareefof@vcu.edu, 757-773-9633
3. Fahib Keita- keitaft@vcu.edu , 202-802-8459
4. Cain Haney haneyce@vcu.edu, 757-679-4806
Roles and Responsibilities-
Mohamed Abbas- Mohamed’s role as the leader is to motivate the group and ensure objectives are met
and the steps to a successful team are underway.
Fahib Keita- is to accumulate all team collaborative information, data, and research and organize it in
a presentable fashion.
Cain Haney- role in team is to make sure all work is presented correctly with the needed information
and details. Having the role of the enforcer, I’m also responsible for making sure all members are
showing up, participating, and work completing their assigned work.
Omar Alshareef- the roles of Omar are to motivate the group and ensure objectives are with the leader
and accumulate all team collaborative information, data, and research and organize it in a presentable
fashion with the manager. And make sure all work is presented correctly with the needed information
and details with the group members, also determining the right types of research and information which
will need to be presented in a professionally.
Team Strengths and Weaknesses:
By analyzing each team member’s strength and weakness, we can work towards a productive and
improve ourselves in the criteria that we lack, even by motivating each other. As we identified our skills
and experiences, we can dictate where we are strong and where we lack in ability.
Strengths
1. Interpersonal skills: All of the group members seem quite inept in this category, as they come
from a background of communicating and have leadership building experience.

5
2. Background: Each member has had experience with team-based settings dealing with problems
that require more than one solution. Whether it’s volunteering in an organization or job based
work, each member understands the definition of collaborative projects.
3. Skills & Knowledge: As one member is able to juggle being in different organizations and
holding a job, this will provide a balance and a strong source of motivation to each group
member, and the group as a whole.
Weaknesses
Fahib Keita: tends to overthink problems or solutions that need to be carried, which can
consume more time.
Cain Haney: Can sometimes be bullheaded and doesn’t like when conversations about work
become derailed and want to steer it back without letting it naturally flowing back. Communication can
also be difficult with a poor group, but through this team charter and working with the committed
individuals in team Diverse, these problems should be non-existent.
Mohamed Abbas: Mohamed’s lack of focus sometimes would be problematic, as he tends to
zone out and thinks of irrelevant things. By adhering to the objective of the group and focusing on the
outcome, this weakness can be overturned.
Omar Alshareef: Tends to stress over the little details, which leads to consuming time on things
that don't matter. By focusing and using time management
Members’ Biographies:
Mohamed Abbas- As a student studying Information systems at Virginia Commonwealth University,
Mohamed is looking to gain the knowledge of Information Systems to better understand what makes a
business prosper in the age of technology. Having been at VCU for 1 year has taught Mohamed the
meaning of being independent and self sufficiency, which is an experience in its own right. Mohamed
hails from Arlington, Virginia and looks forward to an outstanding college experience.
Fahib Keita- I am a Senior here at Virginia Commonwealth University, I was born on February 21 1993
in Fairfax, VA. I study Information Systems here and when I graduate looking to get a job in the network
security ﬁeld of IT and I am looking to head to the Air Force to become an oﬃcer and work IT there.
Also plan on getting my Masters in information systems.

6
Cain Haney- I was born June 22, 1994. Raised in Virginia with a couple of moves along the way. I
currently attend VCU as an Information Systems major with a minor in German. I graduated from
James Monroe High School. As of now I work at the Stoplight Gelato café, a new upstart in Richmond
that we hope to open up in the next few weeks. It is my intention to graduate next fall semester and then
pursue a career in IS.
Omar Alshareef- I’m a senior student year at VCU, also I’m in Information Systems major. I will
graduate in fall 2016.from anther hand, I have engineering degree in communication and more than 6
years of experience as section head in IT department.
Team Expectations and Rules:
Each member will be responsible for completing their assigned task as an individual and be able to
present the material efficiently. Last each member is responsible for showing up to group meetings on
time and one should notify the whole group if they will not be present or late. If a member misses three
meetings without notifying any team member, that member will be obligated to hold a mandatory
meeting with the supervisor about their issues and whether they can or cannot attend group meetings for
the time being. Each member is expected to present their pure, honest work and should equally divide
the work equally within the team to ensure positive results.
Meeting Times:
In each meeting, every member will discuss their ideas and thoughts and we will begin by
brainstorming. We will discuss our objective for the day and what will be expected from each member.
Each member will have the opportunity and time to express their thoughts and ideas. Each member is
responsible for showing up at the proper time for each designated meeting, if a member is unable to
make it to a meeting, he or she will have to address the group or leader ahead of time so adjustments
will be made. Everyone is expected to contribute equally so the group will function properly and
efficiently. Participation is critical to a successful project. Outside of meetings, the group will have
other resources to stay in touch with one another including emails, text messaging, video chat, and
Google Docs.
Code of Ethics:

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Diverse is strives on mutual respect. Each member will respect one another, and if a conflict arises, we
will discuss the matter in a professional manner. No slandering one’s work or ideas, or use of profanity,
as this is a professional setting. Plagiarism or stealing another’s work and passing it off as their own
will not be tolerated. Each member will be responsible for following the same practices of the VCU
Code of Conduct when working together as a team and individuals.
 Project Description & Summary:
Husky Air is a fixed base operator (FOB) that was established in January of
2008, and is located in DeKalb, Illinois at the DeKalb Taylor Municipal Airport (DKB).
They also house a charitable service called Pilot Angels dedicated to transferring stable
patients and organs to the needed location. The call for this project was provoked by
Husky Air’s need for a more effective and efficient system to manage the operations of
their Pilot Angel program. Husky Air has asked for a computer-based program capable
of tracking and handling Pilot Angel volunteer data, the pertinent data on the aircraft
being used, and correct passenger data. They also have communicated a need for
better customer data and list of all Pilot Angel flights to better recognize volunteers. Pilot
Angels matches volunteer privet pilots who are willing to donate their time and personal

8
aircraft with needy people whose health problems require them to travel to receive
diagnostic or treatment services. Pilot Angels will also charter flights for the delivery of
organs to patients across the nation. All flights are free of charge. Flight costs are often
paid by the volunteer pilots who are using their own aircraft. Travel companions, such
as a relative, friend, or nurse, are common and encouraged if room is available.
Upon request of the Pilot Angels service, Husky Air gathers information such as the
name of the traveler, the destination, dates/times, and the number of travel companions.
The weights of the passengers and their luggage are also needed because of the
weight restrictions in small aircraft.
Currently, Husky Air manually stores all data with pen and paper. Record-keeping is
becoming an issue with growing demands for the service. Employees often contact
many pilots until they find one available that also meets the weight-carrying
requirements. This is an inefficient use
of time. Husky Air has requested a computerized system to help with this. The system
will keep track of information such as volunteer names, addresses, contact information,
availability, and their aircraft specifications and whereabouts.
This system will also maintain basic information about patients, hospitals, clinics,
organ banks, and other customers who request the Pilot Angels service in order to more
efficiently meet requests. Finally, this system will also keep track of every Pilot Angel
flight and include information such as the pilot, number of passengers on board and/or
type of organ, the aircraft that was used, the total time of the flight, the distance traveled
and destination of the flight in order to recognize specific volunteers for their
contributions.
 Document the Team Learning Record & Action Plan:
Our action plan will be first to determine the measurable organizational value through
analyzing the most relevant areas of impact and determine the appropriate metric. Our team
will evaluate the alternatives and make our recommendation to our client.
Start Date Completion
Date
Actions Responsibility Recourses
May 26 May 26 Determine the measurable
organizational value
Project Manager and
team Members.
All group
members.
May 24 May 29 Analyzing the most relevant
areas of impact
Determine the appropriate
metric
Project Manager and
team Members.
All group
members.
May 24 May 31 Evaluate the alternatives and
make recommendation to client.
Project Manager and
team Members.
All group
members.

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 Measurable Organizational Value (MOV)
A: Desired Areas of Impact:
Husky Air would like to improve its collection of data and interface with that data. This
new system has the potential to help many facets of their business including their pilots,
customers, and technicians. The specific areas of impact can be broken into customer,
finance, strategic, finance and social. These areas are addressed below according to their
preferences.
Desired Area of Impact Improvement Preference(Rating)
1. Operational Operational status among the areas of impact is a result of
the planned system’s ability to significantly reduce the
amount of time it takes for data retrieval. It would make
what used to be a long arduous processes take but a few
keystrokes.
· Fastest way of evaluation of individual i.e. Tests
schedules, registration, payment system, reports and
initialing.
· Less time in business process will reduce student
time, instructor time and staff time
· Data such as flight time and cargo of a specific plane
can easily be looked up and displayed on screen without
the need to physically sort the large amount of relevant
data.
· No longer need large filing system in work place freeing
up space for other uses
1st
2. Customer The most important area of impact is the customer. Key
sections within this identified area that are desired to be
improved are:
· Improve customer relations between not just
individuals, but larger entities, such as hospitals, that seek
to use Husky Air’s Pilot Angels services.
· Data retrieval time, data accuracy and no loss of data
for customer interactions
· Increased consumer basis with the streamlining of
services
2nd
3. Finance · Providing a good mobile based app and web based
application will reduce costs and result in an increase in
revenue
· Desktop application and mobile app are easy mean
for marketing and hence increase the market and
revenue.
·The proposed system would allow for those in the finance
department of Husky Air too better access data related to
Pilot Angels. This drastically reduces lookup time and will
cut operational costs in this area as well. All expenses and
relevant charitable tax break information will be at their
fingertips instead of in a drawer.
3rd

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4. Strategic · Increase Market share and marking.
· With enhanced development organization will
normally expand.
4th
5. Social · Educate the public and potential organizations about
system
· Improve the charitable side of their business
increasing goodwill and awareness of their company
5th
B: Desired Value of IT Project:
The desired value of the proposed IT project is mainly operational, but the result will bleed out
into all other facets of the organization. It is possible with a successful implementation that
Husky Air’s Pilot angels section would be able to decrease processing time by 60%, decrease
instructor time by 25%, decrease wait-time by 40% for all stakeholders as well as decrease the
time schedule time. This project strives to optimize data retrieval and addition. Having a faster
means of processing and storing data will mean Husky Air can better allocate the resources
that were once devoted to their complex and lengthy physical file management system. Husky
Air with this new system will also be given better mobility; data can be updated in the field from
cellular devices and be updated in real time. The information recovery and correspondence
between organization focuses and client will turn out to be quick and thus bring about a
productive venture framework.
C: Develop an Appropriate Metric
The implementation of the proposed IT project for Husky Air’s Pilot Angels program will reduce
handling and processing of data by at least 60%. This in turn will increase other processes
regarding to Pilot Angels such as being able to devote once locked up resources that were
used for data retrieval and entry to other important tasks and allow for quicker communication
to business partners.
D: Set a Time Frame for Achieving the MOV
Goals Set Time
Frame
for
Achieving
the MOV

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Planning and formulation of IT project 2 weeks
Implementation of IT project 3 weeks
Training 1 week
Achievement of MOV desired value 1 week
Review of project (what went right & what can be improved
upon)
1 weeks
E: Summarize the MOV - Areas of impact:
Implementation of automated system increases the productivity and efficiency within the Pilot
Angels program. Benefits will result throughout program through an increase of roughly 60% on the
data entry and lookup side of business. Automated and computerized systems are necessary for an
organization that wishes to be quick and agile, this will translate to a better experience for employees
and customers as well. This project will succeed if properly implemented and adopted by employees and
customers as well.
 Comparison of Alternatives:
By the research done by Diverse team, using cost benefit analysis we have come up to
3 alternatives that can be used.
1. Maintain the status quo:
Maintaining the status quo has lower upfront costs, since the system is now in place and
all of the customers are qualified to use it. Ongoing support and maintenance cost would
stay the same, but that’s moderately low due to the cost of paper and employment lost to
such an operational efficiencies system. Indirect costs would be the biggest factor, bearing
in mind the cost of discovery and fixing reduced turnaround times, reduced operational
redundancy, acknowledged assurance claims, encryption and miscalculations initiated by a
operational system and all of the employment phase lost.
2. Purchase software package accompanying your requirements:
Your second preference is to purchase a software package called Win Air. This
integrated system will offer benefits over the status quo, shifting to a Scratch system that
can be easily restructured and altered. This system is more beneficial and reliable than
using paper-based, decreasing employment time verdict and fixing slip-ups in material data.
This is particularly significant bearing in mind that success of the company is at stakes and
must rely precise data and productivity of this functional structure. The organization
integrated maintenance system is easier to use and constructs conclusions about what
patients should be engaged with which pilots, storing all the database in one place. It has
adequate upfront cost, mainly from hardware, since you will need to purchase multiple

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interacted workplaces for the system. This is web-based service and you will require Internet
service. The client server would cost around $135 per month and Internet service costing
$69.95 per month. You need support service for the hardware and software installations.
3. Build a custom system around your needs:
The final option is to construct a custom information system that will deliver the
most value to the corporation. You have to purchase the same hardware and software
infrastructure system as mentioned in the software package option. This includes: Internet
fees and client server fees, but also the comparable fee of the actual software development
whether in-house or outsourced. Training will be a significant investment especially with a
drastic change from paper to electronic use. These costs are leveraged by their benefits.
With a custom built system Husky Air is allowed to tailor a brand new system to their needs
and not compromise like they may have to with an off-the-shelf package. Extra tools such as
bar coding, real time labor management and reliability will be greatly improved. This
system creation has the distinct possibility to save huge amounts time and work. One
possibility for an outsourcing partner would be SITA. SITA is a leading specialist in air
transport communications and information technology, and has worked with many other
FOBs. SITA should be well equipped to handle the actual construction of the Husky Air Pilot
Angel system once given the proper deliverables by team Diverse and Husky Air.
 Total of Benefits /Cost of Ownership (TCO/TBO):

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 Recommendation:
Total benefits
Total costs
Net Present Value Net Benefits
Net Present Value of Total Costs
$(8,000,000,000)
$(6,000,000,000)
$(4,000,000,000)
$(2,000,000,000)
$-
$2,000,000,000
$4,000,000,000
$6,000,000,000
$8,000,000,000
1 2 3 4 5 6 7
Break Even Point
Total benefits
Total costs
Net Present Value Net Benefits
Net Present Value of Total Costs
$-
$1,000,000,000
$2,000,000,000
$3,000,000,000
$4,000,000,000
$5,000,000,000
$6,000,000,000
$7,000,000,000
$8,000,000,000
$9,000,000,000
$10,000,000,000
1 2 3 4 5 6 7
Break Even Point
Total costs Total benefits

14
Husky Air’s business needs for this system while complex do not present an overly
unique problem. The nature of the system allows for a few potential options, these include
build in-house, commercial off the shelf, or custom development. Based on review of the
requirements presented by Husky Air this team would recommend an off-the-shelf purchase.
This team would suggest Win Air as they specialize in FoB software and their products should
be capable of handling the data necessary of the Pilot Angels section of Husky Air.
 Resources Requirements
1. People
a. Programmer – $54,392; $4,532/month
b. Database analyst/designer – $55,538; $4,628/month
c. Project manager – $73,589; $6,132/month
d. System analyst/designer – $51,245; $4,270/month
e. Technical Trainer – $60,542; $5,045/month
2. Technology
a. 2 desktops/all-in-ones [Dell Vostro 260s w/ 20 inch monitor] – $468/desktop
b. Small server [Dell PowerEdge t410] – $599
c. Custom software
d. Network cable and drops - $69.99 for 1000ft/ $1.99 for 10 drops, $0.99 for each
faceplate
e. High-speed internet access - $54.99/month
f. Will use customer desktops for development
g. Laptops for mobile work and presentations [vostro v131] - $599x2
h. Cell phones for all personnel - $200/month + $30 per phone
i. High-speed internet for office - $54.99/month
3. Facilities
a. Office space near Husky Air with room for all equipment for project, and
workspaces for each person -$ 950/month [loopnet.com]
4. Other
a. Gas - $3.99/gallon
 Stakeholder Analysis
Stakeholder Interest Influence Potential Conflicts Role Objective Strategy

15
L. T. Scully +1 5 Other stakeholders will
not agree with his
decisions
Preside
nt and
CEO of
Husky
Air
Authorizes
payments.
Provide needed
resources and
approvals
Maintain
communication so that
everything is clear so
project can be successful
Alma
Coleman
-1 3 Alma is not considering
learning a new system
if it’s hard. She is used
to her old system of
maintenance
Schedul
er and
Coordin
ator of
flights
Schedules flights,
maintains all files
and folders
Providing reports and
financial stipends.
Pat 0 3 Conflict can arise
between the 3 IT
specials and how they
correspond with one
another
Networ
k
Speciali
st
Technical skills.
Provide expertise
to complete the
project work
Support project team
with adequate resources
while minimizing
overload of work.
Yan 0 3 Resources not available
for use by IT specialist
will be problematic for
the progress of the
project
Systems
Analyst
Database and
Programming
skills. Provide
expertise to
complete the
project work
while minimizing
overload of work.
Sitaramin 0 3 Resources not available
for use by IT specialist
will be problematic for
the progress of the
project
Systems
Analyst
Database and
Programming
skills. Provide
expertise to
complete the
project work
while minimizing
overload of work.
Volunteer
Pilots
+1 4 Unavailable resources
will make it hard for
these pilots to do their
required objectives if
materials are not at
their disposal
Pilots Provide
transportation of
patients, organs
and/or medical
personnel
Provide expertise flight
skills and save travels to
passengers
Passengers 0 4 Passengers will want
the best service and
accommodations and
these are provided by
the other holders
Passeng
ers
Profit Currency and Profits
Tim
Williams
+1 5 As a co-owner and
project manager of GTS
Tim has to work and
compromise with other
stakeholders especially
Scully in order for this
project to progress and
be successful
Project
Manage
r
Lead and manage
the project so that
it achieves
Work closely with
project stakeholders and
project team to provide
a smooth and successful
operation
 Resources Cost Table:

1. Contract Payment Method
The nature of this project would lead this team to recommend a fixed price
or lump sum contract. This recommendation stems from the fact that scope has
been clearly defined and unless otherwise expected by those at Husky Air
management it should not change greatly. The contract could be implemented so
that incentives are provided for meeting certain performance objectives and also
include penalties for objectives that are not met.
2. Learning Cycle
1. Understand & Frame the Problem
 The assignment was thoroughly read through in both the
text and online directions. Once this was done discussion
occurred via email and cellular messaging to ensure all
members understood the requirements and framework of
the task at hand.
2. Plan
 Through online messaging we coordinated tasks to
various team members. Omar and Mohamed took on the
role of creating resource requirements and a resource
cost table. Cain was given the responsibility to create the
contract payment method and learning cycle iteration.
Lastly Fahib made and revised the project description
and MOV, as well as taking on the responsibility to
organize all parts into one succinct project infrastructure
report.
3. Action
 Team members each sought to fulfill their duties in a
timely manner. Communication happened throughout to
ensure help was found when needed and all were
working harmoniously together.
4. Reflect and Learn
 Team members are working sufficiently and all are
coordinating efforts to get work done in time for the
stringent deadlines. Having such short time periods to
complete sizeable tasks come with a certain amount of
hardship. Coordinating tasks to members who cannot
physically meet was somewhat difficult, but the
hardworking nature within each group member made it
possible.

18
 Deliverable Structure Chart (DSC):
Before making a deliverable structural chart, we need to define the
deliverables or tasks needed for project completion. The integration and
completion of the system depends on the type of system life cycle you follow.
The diverse Team Infrastructure follows rapid development life cycle. As soon
as the requirements are compiled, the designing and implementation starts
on the basis of requirements. The system is flexible enough to integrate the
additional requirements in the system.
Tasks or Deliverables: (The Improved Husky Air System)
Business case, Project charter & project plan, Technology & organizational
assessment, requirements definition, user interface, physical & technical
design, application system, testing plan, change management and
implementation plan, project evaluations, final project report & lessons
learned.

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 Use Case Diagram
 Work Breakdown Structure
System
Update Flight
Schedule
Access Pilot Files
Access Patient Files
Access Flight
Schedule
Update Pilot Files
Update Patient Files
Pilot
Patient
Organ
Donor
Bank
Hospital
Airport
Boss

20
 Scope Change Request Form:
THE IMPROVED Husky Air SYSTEM

21
Scope Change Request Form
Project Name: _______________________ Project Location: ______________________
Requestor Name: _____________________ Request Date: ________________________
Request Title: ________________________ Request Number: _____________________
Request Source: ______________________Requestor Signature: __________________
Request System Description (please indicate design change or non-compliance
change):
Justification (Priority):
Possible Alternatives:
Impacts Alternative 1 Alternative 2 Alternative 3 Recommendation
Scope
Schedule
Resources
required
Cost
Recommendations:
Authorized by Date
______________________________________________
 Scope Change Request Log:
Diverse Company - Project (THE IMPROVED Husky Air
SYSTEM)

22
Scope Change Request Log
Notes:
 Project plan
A. Part I (WBS)
Request
Number
Request
Name
Initial
Description
Date of
Request
Requestor
Name
Priority Approve
by
Expected
Response
Date
Approval
Status
(Y/N)
Progress
Percentage
(%)
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20

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B. Part 2 (Time line and dependencies):

27
 Questions to be answered:
a. What are beginning (dates) and end dates for your project? How many days
will it take to complete the project?
The project start date is Wednesday June 1,2016 and the end date is Wednesday July
13,2016. It will take almost 31 days to complete the project.
b. Does your project have a single critical path or multiple critical paths? What
is the importance of the critical path?
This project has one critical path. The critical path allows us to see the crucial parts of
the project that done in order take the longest time to complete. This gives an idea of
the shortest possible time to complete the project. It is also an important tool for the
project manager because any change in duration of a task or activity on the critical
path will have a direct impact on the project’s schedule.
c. What is the total project cost of the project?
The total cost of the project is $165,200.00.
d. Does your project have any over allocated resources? If so, be sure to level your
resources
No, the project my team made does not have any over allocated resources

28
 A Project Summary Report (original project plan, schedule &
budget).

30
 A Project Summary Report (revised project plan).

31
 A Project risk analysis and plan Report—understanding the sources
and impact of risks to projects.
Ranked Risk Owners Risks Strategy
1 Husky Air
Management &
Project Team
False Expectations There can be no
ambiguity in the needs
for a proposed system.
If owners expect one
thing and are given
another, this can have
huge repercussions to
the organization. The
creation and follow
through of a project
can be a costly and
arduous process, it
must seek as best it
can to meet the
expectations of the
owners. Husky Air has
mitigated this risk by
clearly defining what
the project hopes and
expectations are.
2 Project Team Roles Not Clearly
Defined
At the beginning of a
project a team charter
needs to be completed
by all team members
and signed into action
so that if a member is
not sure of their role
or place in the group
they can always
reference the charter.
Husky Air has
mitigated this risk by
employing a skilled
team that practices
the steps of a project
lifecycle and SDLC
methodologies.

32
3 Project Team & Husky
Air Management
Scope Creep A risk that can develop
during the main phase
of the project is scope
creep. When a team
sets goals for what
they want to be
completed within the
timeframe and budget
it is important that
they stick to these
goals and do not end
up trying to do more
than what they can.
Adding extra
functionality and roles
to the system may
sound good in theory,
but these additions
have the possibility to
lead to the downfall of
a project.
4 Technology &
Management
Lack of System
Testing
When major goals are
reached in building a
system a snapshot or
developed module of
the project users
should be able to get
their hands on it and
provide feedback.
Without this system
feedback it is possible
to loose track of what
users actually want
and need from the new
system. It also allows
for the adjustment and
remedy of technical
issues that may not
have been detected
before.
5 User Basis Lack of Adoption by
Users
After a successful
rollout of a project
that many users seem
to be happy with it is

33
important to take into
consideration all of the
views that users have.
Some users may be
slow or even opposed
to the adoption of a
new system. If there
are certain groups
who oppose the new
system, it is imperative
to address their
concerns and try to
reach a solution.
 Earned Value Analysis
Initial WBS #1

38
 Analysis of BugBuster’s work.
An analysis of the WBS for BugBuster’s product testing of Husky Air’s Pilot Angel’s new
system show many key tasks took longer than expected. This increase throughout some
of the tasks performed causes the price to pay resources to also increase. This increase
means a significant rise in the actual costs over the expected costs for the project.
While it is unfortunate that estimates were not made, analysis of percentage of work
completed does show us that the project is nearing completion. Many organizations
often overlook testing in favor of putting out a buggy system; it is strongly
recommended that BugBusters be allowed to complete their testing. The new system to
be implemented at Pilot Angel’s houses key data required for the majority of the
personnel at the organization. If a system is delivered without proper testing poor
performance could lead to malfunctions and incorrect data. This data if wrong could
possibly lead to disasters in a worst case scenario. If a plan’s data were to indicate that
repairs were done when they had not been and an accident was to occur Husky Air
would be directly responsible for any damages or loss of life. With the importance of
the system it is strongly recommended that BugBusters be allowed to finish the testing
of the system.

39
 Quality Management Plan
a. Team Objective:
My Team focuses on customer satisfaction that makes sure we provide
the highest quality of products to them. Testing this system continuously
will help understand and demolish all bugs or errors present. My Team
is responsible for the perfection of this system. This project is promised
to be a 100% satisfaction guaranteed.
b. Quality Based Metrics
Process
 Availability- a measure of how long it will take to receive the equipment
 Human Defect – a measure for lost time due to human error
Product
 Life Defect – Time allocated before the system needs an update
 Usability measure- the amount of people that found the training useful.
Project
 Schedule Defect- how much time over schedule the project is.
 Cost Defect – amount of money over cost the project is.
c. Verification Activities
 Technical reviews are essential to make sure that the system meets all
requirements of Husky Air.
 The business review will be conducted to ensure proper functionality of the
project scope. Deliverables will be considered to ensure they are complete and
provide information that refer to the methodology of the project.
 Project will then go through a managerial review. This is when the projects
progress will be compared against the project plan.
d. Validation Activities
 There will be tests done to ensure the quality of the project
 A unit test will help make sure the functions of the system
 It will then go through an integration test
 Finally, it will have to pass an acceptance test which will ensure to see if it
satisfies our customer. It will have to perform all the tasks expected of the
customer.

50
 MS Project Tutorial III

Project Charter 461

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