Weitere ähnliche Inhalte Ähnlich wie Knowledge Creation and Social Collaboration (J.Boye 2013) (20) Mehr von Marc Jadoul (20) Kürzlich hochgeladen (20) Knowledge Creation and Social Collaboration (J.Boye 2013)1. KNOWLEDGE CREATION AND SOCIAL COLLABORATION
IN THE DIGITAL WORKPLACE
Marc Jadoul (
@mjadoul)
Marketing Director, Engage Advocate & member of the Alcatel-Lucent Digital Workplace Board
- Aarhus , 6 November 2013
COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
2. The only irreplaceable capital an organization
possesses is the knowledge and ability of its people.
The productivity of that capital depends on
how effectively people share their competence
with those who can use it.
Andrew Carnegie, 1919
Photo: Bell Telephone Mfg. Co. (1957)
2
COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
3. ABOUT ALCATEL-LUCENT
2012
revenues
500K+
MIT
Top 50
€14.4B
CUSTOMERS
“World's Most
Innovative
Companies”
(ENTERPRISE)
1M+
NETWORKS
7
Nobel
prizes
Collaboration
with
~70,000
employees
250+
universities
2012
R&D/Sales
16.1%
DJSI Technology
Supersector leader
400G IP
DSL vectoring
Carrier cloud
lightRadio™
Motive Customer
Experience
400G photonic
(*) 1Q2013 figures
3
COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
XRS Core router
VDSL2
vectoring
4. MULTI-NATIONAL COLLABORATION IS A MUST
RUSSIA
ROMANIA
POLAND
SLOVAKIA
IRELAND
UK
BELGIUM
FRANCE
GERMANY
TURKEY
NETHERLANDS
ITALY
ISRAEL
SPAIN
CANADA
USA
SOUTH KOREA
CHINA
INDIA
TAIWAN
SINGAPORE
Presence in
100+
countries
BRAZIL
AUSTRALIA
Executive Briefing Centers
Research Centers
IP Transformation Centers
Product and Solution Development Centers
Bell Labs
4
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5. WHAT EMPLOYEES WERE ASKING FOR (2009)
COMPANY-WIDE
1
White &
Yellow Pages
A Single
Workplace
ME
Who I am
Where I am
What I know
Who I know
The communities I
belong to
COPs
2
to manage :
My profile (myself)
My network
My communities
All functionalities
COIs
I belong to communities I get visibility
3
4
People / Experts/ Groups
Content : Documents,
Links, webcast, …
Projects, experience,
success stories
…
Find & Publish
7
Keep
Informed
5
Subscribe to alerts
Get news
Consult statistics
…
Get In Touch
& Communicate
Comment / rate …
Ask questions / Talk (IM)
See each other
…
In a User-friendly Environment
Source: Alcatel-Lucent “Reconnect people” taskforce, 2009
5
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6
Share & Build
Post/share ideas
Organize/animate events
Create/join Workplace
…
7. BASED UPON
SBS
Company Facebook
Connect, collaborate, contribute
Relevant for YOU
Also non workrelated content
NOT yet
another IT tool
NOT a document
storage system
Changing the
way we work
Content
driven
You can reach more people
You can find stuff faster
7
COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
User
owned
8. April 6th, 2010: BETA LAUNCH
100
1
members
group
April 29th, 2010: SOFT LAUNCH
3,000
200
groups
800
groups
3,000+
groups
4,000+
groups
members
June 21th, 2010: OFFICIAL LAUNCH
12,000
members
April, 2011: AFTER 1 YEAR
52,000
members
April, 2013: AFTER 3 YEARS
74,000
members
8
COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
9. BEATING THE 99-9-1 RULE (DAILY USAGE)
252 NEW CONTENT
120 LIKES
221 RESPONSES
4,497 SEARCHES
16,746 VIEWS
46,143 NOTIFICATIONS
(2012 average)
(daily averages, April 2013)
9
COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
10. WHAT USERS ARE TELLING US
71%
55%
60%
EASIER
EASIER
EASIER
CONNECT | Easier to be more aware of other areas
COLLABORATE | Easier to find information and expertise
CONTRIBUTE | Easier to reach, ask, share, advertise …
(April 2011)
10
COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
12. SOCIAL TECHNOLOGIES UNLEASH NEW MODELS FOR
IN-COMPANY COMMUNICATION AND COLLABORATION
f(2N)
f(N)
SHAREPOINT & WIKIS, GROUP AUTHORING,
AUDIO & VIDEO CONF, ETC.
TRADITIONAL INTERNET
& INTRANETS, EMAIL
LISTS, PODCASTS,
WEBINARS, ETC.
f(N2)
SOCIAL NETWORKING,
TAGGING & RATING,
(MICRO) BLOGGING, ETC.
12
COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
14. CREATE A WIN-WIN MODEL FOR ALL STAKEHOLDERS
14
COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
15. EARN THE BUY-IN OF MIDDLE MANAGEMENT
(GARETH KEENAN in the UK)
Photo: woahh.com
15
COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
16. EXECUTIVE SPONSORSHIP IS KEY
… and I am going to marry
the finest woman I ever met ...
Tell the new Mrs. [name] we congratulate
her with the upcoming marriage! – Ben
16
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17. NURTURE EARLY ADOPTERS AND ADVOCATES
P
SE
U
HARE
S
ELP
H
ROMOTE
Picture: Joseph Tey on www.greenchameleon.com
COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
18. MIX FORMAL AND INFORMAL COMMUNITIES
FORMAL
INFORMAL
(COPs)
(COIs)
18
COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
BLOGS
19. ENFORCE TAGGING AND PROFILING
I know all about
IPv6 spoofing…
I love watching
pictures…
19
COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
20. STIMULATE CREATION OF ‘OPEN’ GROUPS
PRIVATE/SECRET
MEMBERS ONLY
Please,
join my
list…
OPEN
Join our
community!
Can I join
your group?
Increased collaboration, transparency and trust
20
COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
21. ADOPT A LIGHT GOVERNANCE MODEL
Source: onefte.com
21
COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
22. MEASURE REAL VALUE
We saved 450 minutes/week in
project status conference calls.
I have been working 11 years
with this company and because
of Engage, I feel more connected
with my colleagues now.
Got better answers to
questions in 30
minutes vs. hours.
I was able to contribute to new
and different parts of business.
Photography CoI led to a cost-saving idea: reuse employees’ images in
marcom materials instead of paying for professional stock photos.
Strong’Her, an informal community of male and female employees is
unofficially shaping the company’s thinking on gender dynamics.
22
COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
23. MAKE IT AND HR WORK TOGETHER
82%
77%
70%
67%
Cultural
Gurus
Dinosaurs
11%
16%
13%
3%
% who say there is
a connection between
IT tools, services
and policies and
company culture
% who say there is
a connection between
IT tools, services and
policies and employee
recruitment or retention
% who say HR has
more influence
with regards to
technology decisions
than 3 years ago
Source: Alcatel-Lucent, 2012
23
COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
% who say there is
a great amount of
communication
between business
leaders and IT
24. SEVEN HABITS OF HIGHLY SUCCESSFUL COMPANIES
1.
They put high end mobile technology in the hands of their employees.
2.
They leverage the employees' personal technology.
3.
They use IT to equip workers with useful tools and drive a healthy culture.
4.
They seek out leaders with poise, not drones who follow direction.
5.
HR and IT communicate to improve culture and recruitment/retention.
6.
They understand that employees need to take breaks.
7.
They are culture forward — success or failures are rooted in culture.
Source: Alcatel-Lucent, 2012
24
COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
26. A COMPONENT OF THE DIGITAL WORKPLACE
“SOCIAL” (COMMUNITIES)
• Discovering, learning , sharing and collaboration
• Real time, dynamic, unpredictable
THE
DIGITAL
WORKPLACE
“CONTENT” (COLLABORATION)
• Team and project collaboration
• Creative, coordinated, goal-oriented
SHAREPOINT & WIKIS
“MANAGED” (INTRANET)
• Official communication & managed information
• Authoritative, stable, reference
INTRANET PORTAL & PAGES
Based upon: Jane McConnell, www.netjmc.com
26
COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
27. A JOURNEY, NOT A DESTINATION
…
Intranet
portals
2009
…
Blogs
Wikis
Sharepoint
+ Ask@Ben
+ Yammer
2010
2011
+ Comment & Rating (Intranet)
+ ALU TV (Youtube like)
+ Livebloging, Livechat
+ Social Sharepoint (pilot)
+ Café Wiki
+ Engage (Jive 4)
+ Café Engage
+ Home 2.0
Photo: blisterdirect.com
27
COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
2012
2013
+ Engage II (Jive 5)
+ “No email days”
+ Engage III (Jive 6)
28. WANT TO KNOW MORE?
(presentation)
(white paper)
http://www.slideshare.net/mjadoul
28
COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.