1. Leadership Essentials An array of management skills training modules set in office and industrial work environments and available in workshop and independent on-line study formats or an “on-line study and application workshop” combination Distributed in Canada by PRISM GROUP 705-795-7280

2. Leadership Essentials This presentation contains single-slide descriptions of the growing number of management training modules researched, designed and published by Vital Learning Corporation (www.vital-learning.com). PRISM GROUP is an authorized affiliate licensed to supply Vital Learning training resources to management trainers with employers across Canada. As you read through these slides you’ll notice that all the modules are available as half-day or full-day workshops and a number of the modules are also available on-line. These two learning approaches allow an organization to utilize the popular “blended learning” option (flexible on-line learning followed by an application and reinforcement workshop) to accommodate variable work schedules and geographical distances between learners. You should know that the training is available in both “Office” and “industrial” work settings. The last slides describe a web-based survey tool that can be used for self-assessment or as a 360 degree, multi-rater assessment . This tool can help an organization recognize the people management strengths across their team leaders and identify common people management weaknesses those team leaders may need to improve. To appreciate the robust content of these modules, the different learning styles used in the learning, the skill practice, the after-training job aids and reference materials; order a 30-day preview of a desired module of your choice by calling 705-795-7280 or arrange a presentation.

4. Involve team members in goal setting, solving problems, and making decisions.Essential Skills of Leadership enables your team leaders to Direct their team members toward a shared goal and to achieve the organization’s strategic objectives. Team leaders will learn how to maintain and enhance the self-esteem of their team members while including them in decisions and basing discussions on behavior and not on attitude. This module establishes a Methodology for productive interactions by focusing on the basics, the skills required to manage individuals while also Leading the team. Offered in Classroom, Online, or Blended Formats. Classroom Time: 4 hours Online Time: 2 hours

5. EssentialSkills of CommunicatingUsing verbal and visual communication techniques to ensure mutual understanding and follow-up take place Essential Skills of Communicatingenables managers to develop effective communication skills, improve performance, and increase the productivity of the team by using clear, well-organized messages aimed at the needs and interests of the listener. The relationship between managers and team members is critical to the success of an organization. A strong relationship, built on mutual trust and respect, begins with effective communication. By developing essential skills of communicating, managers improve relations with their team members and increase productivity. Learning ObjectivesParticipants completing Essential Skills of Communicating will be able to:● See that communication is a two-way process. ● Construct clear, concise messages in the interest of the receiver. ● Manage nonverbal behaviors to reinforce the intent of their message. ● Listen actively to improve communication. ● Create a climate of open communication, which increases team members’ motivation and commitment. Offered in Classroom, Online, or Blended Formats. Classroom Time: 4 hoursOnline Time: 2 hours

6. Developing Performance Goals and StandardsWhat gets measured gets done Learning Objectives (cont’d) ● Establish time limits for all performance standards. ●Involve team members in creating their own individual performance standards. ●Negotiate with team members to develop effective S.M.A.R.T. based performance standards. ● Monitor team members’ progress toward their goals by holding individual review meetings. Developing Performance Goals and Standards enables your team leaders to achieve team performance. The key is participation. When people participate in setting goals and developing a plan, they buy into that plan, and the plan then becomes their own.This program provides the tools to align the individual with the performance requirements of the organization. It will help managers build a more effective process for goal creation, clear work standards, and better job performance. This program will help managers build a more effective process for goal creation, clear work standards, and better job performance. Learning Objectives Participants completing Developing Performance Goals and Standards will be able to: ● Define goals, objectives and performance standards ● Identify and set performance standards that are specific, measurable, attainable, results-oriented, and time-framed, using concrete active language. Offered in Classroom, Online, or Blended Formats. Classroom Time: 4 hours Online Time: 2 hours

7. Coaching Job SkillsUsing demonstration and reinforcement to establish and maintain productive job skills Learning Objectives (cont’d)  Involve the team member in the coaching process by asking questions and encouraging feedback.  Increase team member accountability by setting up a review. Most often, more than one coaching session is needed to improve performance. Coaching Job Skills must go beyond showing how to do a job correctly. It involves observing, analyzing demonstrating, and giving feedback. It is a process of developing relationships with team members– relationships that build the trust and respect that is the foundation of successful organizations. This program trains managers to help and train their team members, elicit cooperation, win team member confidence, create more successful business units, and, ultimately, impact an entire organization’s success. Learning Objectives Participants completing Coaching Job Skills will be able to: Understand the special nature of coaching; a one-on-one activity that involves showing a team member how to perform a task.  Distinguish between performance problems that require coaching and those that can best be handled by clearer instructions or other means. Offered in Classroom, Online, or Blended Formats. Classroom Time: 4 hours Online Time: 1.5 hours

8. Improving Work HabitsAddressing poor work habits before they develop into disciplinary problems Improving Work Habits shows managers how to clearly and specifically communicate the nature of the problem. It provides a process for working with the individual to develop a plan for addressing the issue while maintaining self-esteem. Discussing such concerns as absenteeism, language issues, and dress and grooming habits can be a difficult but necessary part of leading a team. Just like other aspects of team leadership, correcting work habits that need improvement require careful attention and skill. Learning Objectives (cont’d)Explain clearly and specifically to a team member the nature of his/her unsatisfactory work habits, focusing on behavior rather than personality or attitude.● Involve the team member in the process of correcting the unsatisfactory behavior through an interactive process, which maintains the team member’s self-esteem.● Increase team member accountability by encouraging the team member to commit to a clear plan of action and by reviewing progress regularly. Learning Objectives Participants completing Improving Work Habits will be able to:● Distinguish between job performance and work habits.● Understand the importance of dealing with unsatisfactory work habits early, before they require disciplinary action. Offered in Classroom, Online, or Blended Formats. Classroom Time: 4 hours Online Time: 2 hours

9. Providing Performance Feedback Providing performance assessment that is objective and fair Providing Performance Feedbackplaces the focus on logical processes and reasonable commitments. Managers develop the steps required to adjust individual performance: establish performance standards, solicit team member's individual performance evaluation, and establish a summary evaluation that will be clear and credible to the team member. This program teaches managers a systematic, fact-based approach to performance improvement through quality feedback. Learning Objectives Participants completing Providing Performance Feedback will be able to:● Base assessments on facts and behavior.● Assess performance.● Use positive performance feedback to encourage self- motivation of team members.● Encourage team member participation in assessment.● Gain team member commitment to the change needed to improve performance. ● Gain team member agreement with the assessment. Offered in Classroom, Online, or Blended Formats. Classroom Time: 4 hours Online Time: 2 hours

10. Effective DisciplineEffective discipline is achieved through a joint commitment by a team leader and team members to self-discipline Effective Disciplineused by managers who involve team members in performance discussions and gain their commitment to behavioral change, can turn a potentially negative interaction into a positive developmental step. This program helps managers learn effective techniques for addressing problem behavior. Using communication skills, the manager works to preserve the individual’s self-respect and encourage the best kind of discipline–self-discipline. Learning Objectives Participants completing Effective Discipline will be able to:● Use techniques of effective discipline to eliminate problem behavior.● Communicate in terms of behavior rather than perception or opinions.● Recognize the importance of team member participation in defining the problems and their solutions.● Manage the discussion to diminish defensiveness and focus on solutions.● Issue appropriate warnings consistent with the organization’s policies.● Review performance to make sure the problem is solved. Offered in Classroom, Online, or Blended Formats. Classroom Time: 4 hours Online Time: 2 hours

11. Managing ComplaintsDealing with a team member’s perception of unfairness Managing Complaintsshows managers and team leaders, often the first to hear team member complaints, that although the complaint may seem unimportant, each should be addressed and resolved. This program describes how to resolve simple complaints and identify the hidden agendas that so often underlie the chronic grievances. Learning Objectives (cont’d) Participants completing Managing Complaints will be able to:● Understand techniques used to determine underlying problems, which are not always the same as those the team member thinks are responsible for his/her difficulties.● Use various techniques to solve such problems while maintaining a positive relationship with the team member. Learning Objectives Participants completing Managing Complaints will be able to:● Understand why all team member complaints must be dealt with rather than ignored or dismissed.● Be more sensitive to all the problems—major or trivial, real or imagined—that can lie behind complaints. Offered in Classroom, Online, or Blended Formats. Classroom Time: 4 hours Online Time: 2 hours

12. Resolving ConflictsWorking out personal or job-related disputes between team members or between a team leader and team members Resolving Conflictsshows that although conflicts in the workplace may be unavoidable, their effect on business can be controlled. By understanding the signs of conflict and by getting to the root cause, managers can eliminate the issue and minimize the impact, preserving the integrity of the team and demonstrating a commitment to individual performance and growth. This program develops the skills to identify the source of team member conflicts. Using effective communication andmanagement techniques, managers can help individuals understand another point of view and move beyond the conflict. Learning Objectives (cont’d)● Establish a cooperative atmosphere to resolve conflicts when they arise.● Help individuals involved in conflicts understand each other’s point of view.● Lead them to agree on the facts and a solution. Learning Objectives Participants completing Resolving Conflicts will be able to:● Distinguish between the two major sources of team member conflicts: personality clashes and work structure problems.● Be aware of the positive and negative impacts of conflicts.● Accept conflict as an inevitable part of all work situations, one that must be dealt with, not ignored. Offered in Classroom, Online, or Blended Formats. Classroom Time: 4 hours Online Time: 2 hours

13. Motivating Team MembersUsing the unique motivations within each team member to engage them in effective performance and commitment to their personal goals Motivating Team Membersexplores what motivation is, how it works, and how it can be different for each individual. Team leaders learn the four stages to influence a team member to perform a task, while creating a work environment that will motivate higher performance. This program helps team leaders understand the complex idea of motivation. It is practical and helps team leaders learn what to do to motivating team members. Team leaders will be able to influence individual and team performance, it provides a clear, specific, andactionable plan of action for what to do once participants return to their job. Learning ObjectivesParticipants completing Motivating Team Members will be able to:● Improve their team members’ performance. ● Understand the factors that motivate team members to perform effectively.● Understand how motivation varies from team member to team member.● Distinguish between motivators and dissatisfiers.● Learn how to create a work environment for each team member that will motivate higher performance and personal goals. Offered in Classroom, Online, or Blended Formats. Classroom Time: 4 hours Online Time: 2 hours

14. DelegatingDeveloping a team member’s capabilities and potential Learning Objectives (cont’d)● Use delegation to improve ateam member’s skills.● Encourage team member participation and involvement through proper delegating methods.● Establish a team member’s responsibility and authority for a delegated task or assignment.● Regularly monitor progress through observation and feedback. Determine if the delegation should be made permanent or used on an as- needed basis. Delegating by ensuring that individuals understand what is required helps facilitate a successful result: the work is done correctly, and the individuals gain the benefits of a new experience and increased confidence and responsibility. This program develops the skills and abilities in team members by clearly communicatingexpectations and encouraging participation and involvement. It establishes a team member’s responsibility and authority for a delegated task–creating a framework or accountability and personal growth. Learning ObjectivesParticipants completing Delegatingwill be able to:● Understand the importance of effective delegation as well as the problems associated with the lack of delegating or delegating poorly. ● Communicate both the “need for” and the “why” of every delegated assignment and task.● Use delegation as a powerful motivational tool. Offered in Classroom, Online, or Blended Formats. Classroom Time: 4 hours Online Time: 2 hours

15. Communicating UpWorking with your manager's leadership style and preferred practices when handling the need for your manager to make a decision Learning Objectives (cont’d)● Move conversations towards agreement using questions that focus on benefits to be gained when the objective is reached.● Work with their managers to uncover any questions or reservations they may have concerning the message.● Clearly and concisely restate the decision(s) that result from communicating with their managers and insure that the decision(s) is/are understood. Communicating Upis important because today managers are busier than ever before and more in need of good advice and information. Team Leaders can help their manager make good decisions through good communication skills – alerting their managers to any problems or opportunities as soon as possible and taking full responsibility to make sure that communication takes place. Managers live with the same time pressures team leaders do, so any time spent with managers must be focused on giving them the information they needto support problem-solving and decision-making. Learning ObjectivesParticipants completing Communicating Up will be able to:● Understand the importance of framing all communication with managers in terms of their self- interest.● Enter meetings with managers armed with a well-thought-out and clearly stated objective. Offered in Classroom, Online, or Blended Formats.Classroom Time: 4 hoursOnline Time: 1.5 hours

16. Supporting ChangeHelping team members accept new structure and new ways of doing things Supporting Changehelps managers learn to understand and to interpret change. By understanding it, managers can more clearly communicate change to their team. This clear communication helps to reduce misunderstanding and anxiety. It also helps the change initiative gainacceptance more quickly– minimizing lost productivity and decreased performance. This program provides the tools managers need to understand and interpret change and to successfully manage their team through it.By working to support change while addressing the team’s comfort level with that change, the manager can more effectively facilitate acceptance of a new way to handling issues. Learning Objectives Participants completing Supporting Change will be able to: ● Understand and interpret change and the impact on team members.● View change and the anxiety it can cause team members as natural and inevitable.● Assist team members as they adjust to change. ● Involve team members in the process of change.● Help team members make the change.● Follow up on the initial meeting to make sure adjustment to the change is going as planned. Offered in Classroom, Online, or Blended Formats. Classroom Time: 4 hours Online Time: 2 hours

17. Developing and Coaching OthersEnsure team members receiving training and development transfer their learning to improved on-the-job performance Developing and Coaching Others enables your team leaders to direct their team toward a shared goal and to achieve the organization's strategic objectives. Team leaders will learn how to maintain and enhance the self-esteem of their team members while including them in decisions and basing discussions on behavior and not on attitude. This program establishes a methodology for productive interactions by focusing on the basics–the skills required to manage ways that change behavior, and impact on performance of their team members by coaching and supporting learners effectivelybefore, during, and after learning experiences. Learning Objectives Participants completing Developing and Coaching Others will be able to:● Effectively lead the ongoing development of their team in order to continuously build the capability of each member.● Successfully handle “coaching moments” in a manner that ensures improved performance on-the-job.● Significantly affect job performance by being committed and knowing how to coach and support team members through and beyond a learning process. Offered in Classroom, Online, or Blended Formats . Classroom Time: 4 hours Online Time: 2 hours

18. Hiring Winning Talent Learning Objectives Participants completing Hiring Winning Talent will be able to:● Establish an efficient process that will reduce the time required to interview and select a qualified candidate.● Maximize new hires’ productivity once they join the team by ensuring that candidates are a good fit for the job (both technical and organizational fit).● Ensure team cohesion and support for new hires by involving team members in the process.● Increase the retention of all new hires, and, in particular, reduce turnover during new hires’ first year on the job. Hiring Winning Talentimplements a structured process to streamline and empower successful hiring. The program focuses on key skills required to interview candidates and ways to build team cohesion by involving team members in the hiring initiative. This program provides the processes and tools required to master the art and science of identifying and winning great new team members–those that will perform in the top 20 percent. Offered in Classroom, Online, or Blended Formats. Classroom Time: 8 hours Online Time: 2 hours

19. Retaining Winning Talent Retaining WinningTalentprovides managers with skills, tools, and a research-based approach to surface individual team members’ retention needs, increase the level of commitment from team members, and, most importantly, develop and implement a Retention Action Plan designed to increase retention for the entire team. This program focuses on one of the most important assets of any organization– its team leaders and their impact on retaining key team members. Learning Objectives (cont’d)● Identify attrition risks in their own team.● Identify what motivates team members and how to build their commitment.● Use the STARS Model to identify specific retention practices they can personally apply with their team members. Learning Objectives Participants completing Retaining Winning Talent will be able to: ● Describe the severity of the talent shortage and calculate the costs of attrition.● Identify attrition risks in their own team. Offered in Classroom, Online, or Blended Formats. Classroom Time: 8 hours Online Time: 2 hours

20. Solving Workplace Problems Solving Workplace Problemsdevelops a five-step process thread that combines a variety of methods to provide an effective approach to solving simple to complex organizational problems. Each step of the process is explained in detail. This program provides an effective approach and the tools necessary for improving current processes that organizations use to solve organizational problems. Participants will learn how to identify the problem, identify the cause, select the best solution, implement the solution, and determine what feedback and follow-up will be required. Learning Objectives Participants completing Solving Workplace Problems will be able to:● Follow an orderly, step-by-step, problem-solving process.● Write problem statements that clearly define problems encountered in work situations.● Assess the contexts of problems.● Analyze the likely root causes of problems.● Involve team members in evaluating root causes and possible solutions. ● Create plans to implement solutions to problems.● Agree and support implementation. Offered in Classroom Format ONLY. Classroom Time: 4 hours

21. Leading Successful Projects Leading Successful Projectsenables managers to identify and work with the key variables that impact how projects are defined, planned, and implemented. The program focuses on the interpersonal skills managers must use to win and maintain the commitment, enthusiasm, and support of the project team. Learning Objectives Participants completing Leading Successful Projects will be able to: • Determine the impact of a project on the organization and its stakeholders. • Build and retain stakeholder commitment to the project deliverables. • Understand and use the projects life cycle concept. ● Identify and assess project risk and take the appropriate actions to avoid and/or mitigate the risk. ● Lock in project resources to ensure that they are available when required. ● Monitor and control the project (scope, time, and cost). ●Evaluate project performance to determine what has been learned. ● Determine project documentation needs. ● Develop a Work Breakdown Structure (WBS) and create work packages. ● Estimate the resources required to complete the project. ● Assign project roles plus responsibility for each task. ● Schedule the tasks to determine when each task will start and stop. Offered in Classroom Format ONLY. Can be facilitated in two, 8 hour sessions or four, 4 hour sessions.

22. A 360 DEGREE SURVEY PROCESS TO FOCUS MANAGEMENT TRAINING ON DESIRED MANAGEMENT BEHAVIOURS Now employers can work with PRISM GROUP to implement an organization-specific, people management skills survey. Using the management behaviors covered in the LEADERSHIP ESSENTIALS series this survey will identify management behavior strengths, to be supported and sustained and management behavior weaknesses to be remedied. The result will be consistent management behaviors that support positive employee relations and contribute to the employer’s strategic operating objectives. Here are “suggested” management behaviors to include in a 360 degree survey: SELF ASSESSMENT DIRECT REPORTS PEERS UPLINE MANAGER(S) In your relationship Working with your In your observations In your observation ofwith your employees supervisor does of your fellow supervisor your supervisor(s) do you … he/she… does he/she… does he/she or do they… ESSENTIAL SKILLS OF LEADERSHIP Creates a non-threatening environment for team members. Asks for team members’ ideas when solving problems. Asks for team members’ input when making decisions. ESSENTIAL SKILLS OF COMMUNICATING Is open, honest and direct when communicating with team members. Welcomes ideas, suggestions, comments and complaints. Listens with an open mind even when in disagreement with team members.

23. DEVELOPING PERFORMANCE GOALS AND STANDARDS When meeting with a team member to discuss performance standards, communicates team goals and the team member’s role. When getting agreement about a team member’s performance standards, makes sure they are specific,measurable, attainable, results-oriented and time-framed. COACHING JOB SKILLS Shows team members how to improve job performance in a positive, non-threatening way that allows them to feel good about themselves. When showing a better way to do a task, demonstrates (or has someone demonstrate) how it should be done. IMPROVING WORK HABITS Works to correct team members’ unsatisfactory work habits before the need for disciplinary action develops. When addressing a work habit issue, talks about specific things they’ve done rather than the kind of people they are. PROVIDING PERFORMANCE FEEDBACK Gives positive and constructive feedback during the day-to-day course of work rather than only during formal performance appraisal or review. Establishes a positive, non-threatening atmosphere when discussing individual performance. When giving feedback about performance, talks about what’s going well in addition to areas that need improvement. EFFECTIVE DISCIPLINE Discusses discipline issues with team members in private. When discussing a discipline issue, asks team members how they see the situation. Discusses discipline issues with individual team members until they agree on a plan of action and a date to review progress.

24. MANAGING COMPLAINTS Takes prompt action to address team members’ complaints. Takes the time to investigate the facts behind a team member’s complaint. If there is no factual basis for a complaint, meets again to find out what is troubling the team member. RESOLVING CONFLICTS When resolving a conflict between team members, deals with both parties in an impartial, even-handed way. When discussing a conflict, makes clear to both parties why it’s necessary to resolve it. When the facts are clear, asks the parties in conflict to identify the need behind their demands. MOTIVATING TEAM MEMBERS Gives team members what they need to do their best work. Helps team members grow and develop on the job. Provides motivating rewards and recognition for excellent performance. DELEGATING Delegates assignments that team members have the ability to accomplish. When delegating, explains why the team member has been chosen for the assignment. When delegating, describes clearly the team member’s responsibilities and authority. COMMUNICATING UP Communicates with the next-level manager in a clear, concise and organized way. When making a point with the next-level manager, supports it with facts. When bringing problems to the next-level manager, suggests possible solutions.

25. SUPPORTING CHANGE Asks for input from team members when planning for changes that will affect them. Explains the reasons for forthcoming changes. When discussing changes, lets team members ask questions and express opinions and concerns. DEVELOPING AND COACHING OTHERS Helps team member create plans to get the most out of provided training and assessments. Gives team member tasks that require applying new skills and knowledge. Takes action to change things that make it hard for the team member to perform at his/her best. Gives team member time to participate in development programs. Would you want to know the results of this survey being completed by your supervisors, their direct reports, their peer supervisors and their upline manager(s)? Why not find out ….…..  What behaviors your team leaders, supervisors and managers do well then praise, recognize and support their continued use of those behaviors.  What behaviors your team leaders, supervisors and managers do poorly, train them to adopt improved behaviors then praise, recognize and support their continued use of those improved behaviors. Mike Slinger 705-795-7280