www.hrhealthcaremena.com

1. H R in
ealthcare
Forum
Book
29 Ju before
l
to sa y 2010
US
ve up
to
$980
!
Driving excellence in organisational, financial and clinical performance
through recruiting and retaining top healthcare professionals
International forum: 18 - 19 October 2010 :
Interactive workshops: 17 & 20 October 2010 :
Gulf Hotel Bahrain and Convention Centre, Manama, Bahrain /
Learn best healthcare HR practices from these leading organisations:
Dr. Khalid Shukri Dr. Kasim Ardati Roger Knight Dr. Harish Pillai
Executive Director Quality CEO Human Resources Director CEO
and Development BAHRAIN SPECIALIST HOSPITAL AMERICAN MISSION HOSPITAL AS SALAM INTERNATIONAL
KING FAHAD SPECIALIST Bahrain Bahrain HOSPITAL, Egypt
HOSPITAL, KSA
Top Speakers include: Benefits of attending:
Dr. Fadi El-Jardali, Assistant Professor and International Healthcare • Adopt and apply unified systems that integrate IT and human
Expert, American University of Beirut resource development
John Hardesty, Chief Human Resources Officer, Sheikh Khalifa • Develop smarter and cost reducing ways for creating competencies for
Medical City physicians and nurses
Anil Maini, President Corporate Development, Apollo Hospital Group • Evaluate proactive and reactive retention strategies to control the
Abdul Aziz Hassan, HR Director, Al Kindi Specialised Hospital turnover of medical professionals
Dr. Rola Hammoud, Medical Quality Director, Clemenceau Medical Center • Attract and recruit the right candidates at the right time using various
ways of talent sourcing
George Nammour, Director of Nursing, Aspetar Qatar Orthopaedic
& Sports Medicine Hospital • Understand and apply the right solutions and systems for measuring
performance and rewards
Amina El Karamany, Human Resources Director, Sanofi Aventis
Ach. Awn Sharif, Acting Manager Health Care Facility Planning, In-depth and practical workshops:
Supreme Council of Health
A Practical applications on the Balanced Scorecard - how to set and select
Dr. Mustafa Hasan Qurban, Consultant & Computer Services Director,
measures and targets while cascading these with your own scorecard
King Fahd Military Medical Complex, Saudi Arabia
Christopher Lewis, Accredication Director, International Hospital of Bahrain B Increasing the success rate of recruits through finding the right talent
Abdul Ghaffar Ansari, HR Director, New Mowasat Hospital & Mowasat for the right roles
Holding Company, Kuwait
For more information or to register
Tel: +971 4 364 2975 Fax: +971 4 363 1938 Email: enquiry@iqpc.ae
www.hrhealthcaremena.com
Media partners: Researched and developed by:

2. Essential interactive workshops - Sunday 17 October 2010 & Wednesday 20 October 2010
IQPC’s workshops are unique opportunities to spend valuable time with industry experts. These interactive sessions are extended
to ensure that you will get to the heart of the conference’s most critical issues and uncover practical solutions you can apply in your
own company.
Pre-conference workshop: Sunday 17 October 2010 Post-conference workshop: Wednesday 20 October 2010
Workshop A: 08:30 – 16:00 Workshop B: 08:30 – 16:00
Practical applications on the Balanced Scorecard - how to Increasing the success rate of recruits by finding the
set and select measures and targets while cascading these right talent for the right roles
with your own Scorecard
Introduction: Introduction:
The key to taking the Balanced Scorecard from theory to application This interactive workshop will give you practical examples on how to
includes the process of developing measures or drivers of improve service quality, employee retention and business results
performance. Developing appropriate, strategically vital measures even when you have the wrong people in the wrong roles. Effective
and targets that support the strategy is a huge challenge that HR HR departments use technology and tools of modern behavioural
and strategy professionals often struggle to master. science to ensure that a candidate’s talents and experiences match
the success model and skill requirements before a job offer is made.
This workshop will give you a performance management toolkit as
well as practical techniques on how to manage performance to At this highly in-depth workshop, you will learn how to integrate
ensure you get the best results from your Scorecard. performance-based online measurement systems in the screening
• Decide what to measure and what not to measure and selection process to help put the right people in the right roles.
• Evaluate what strategic measures must be quantified and their • Turn recruitment drives into beneficial experiences through
relevancy to developing your scorecard innovative methods of attracting a good pool of candidates
• Define the right measures and targets: not too many measures • Create a robust applicant tracking system
as to burden the strategy or complicate the analysis • Select beneficial recruiters on your hiring team who are clear
• How healthcare sets targets by defining baseline, reasonable and on expectations
stretch levels of performance • Establish individual development plans and present them as part
• Recognise the set backs in your organisation and know where to of the interview process
make changes that will positively affect the performance of your • Develop consistent messages from the first interview through
Balanced Scorecard to orientation
Workshop leader: Workshop leader:
Dr. Khalid Shukri, Executive Director Quality and Performance Kanchan Ghoshal, Director: Human Resources Advisory, KPMG,
Management, King Fahad Specialist Hospital, KSA Bahrain & Qatar
Dr. Shukri was appointed as the first director of ICU in KFSH-Jeddah, Kanchan has 14 years of varied work experience and his areas of HR
where he established a new ICU system from renovation, expertise include large scale change management, organisation & job
restructuring and recruiting of physicians and nurses. structures and manpower planning. His knowledge of HR strategy and
diagnostics, career and succession planning, training & development
He is the Founder and Past President of International Pan-Arab solutions, competency development, performance management,
Critical Care Medicine Society and currently works as a Consultant compensation & rewards are included in his current profile.
for Critical Care, Director Quality Management and Development
Administration at the King Fahad Specialist Hospital. He is also an Having spent more than 6 years in the GCC, he has worked with the
Advisor for the WHO for Acute Patient Safety Project and Advisor national oil companies and their subsidiaries in Saudi Arabia, Kuwait
Health Economics: Arab League of States for the Ministry and Qatar and focused on people and change advisory assistance
of Health Council. closely related to Nationalisation related issues which has led him to
initiate relevant research. He is the HR Advisory lead for KPMG’s
Dr. Shukri is considered to be a dynamic specialist and mastermind people related plans and initiatives, directed to assist the Nationalisation
of success in expanding and promoting critical care internationally as strategy implementation led by Tamkeen – the Bahrain Labour Fund.
well as in the Arab world by research, education and training. He has
delivered more than 300 presentations in various international critical Kanchan has additionally provided start-up structuring and
care and healthcare management conferences around the world. restructuring assistance for a number of organisations across
Government, Investment Banking, Real Estate, Oil & Gas and
diversified family run businesses. Prior to joining KPMG, he
worked for Ernst & Young and Andersen Middle East.
IQPC provides business executives around the world with tailored practical conferences, large scale events, topical seminars
and in-house training programmes, keeping them up-to-date with industry trends, technological developments and the
regulatory landscape. IQPC’s large scale conferences are market leading “must attend” events for their respective industries.
IQPC produces more than 1,700 events annually around the world, and continues to grow. Founded in 1973, IQPC now has offices
in major cities across six continents including: Bengaluru, Berlin, Dubai, London, New York, Sao Paulo, Singapore, Stockholm, Sydney,
and Toronto. IQPC leverages a global research base of best practices to produce an unrivalled portfolio of conferences. www.iqpc.ae
For more information or to register Tel: +971 4 364 2975

3. Conference day one - Monday 18 October 2010
08:00 Registration and morning coffee 12:15 Human resources planning and performance: evaluating
key performance indicators for your organisation
08:30 Chairman’s welcome • Evaluating the significance of metrics and their ability to
Dr. Fadi El-Jardali, Assistant Professor and International influence behaviours
healthcare Expert, American University of Beirut, Lebanon • Cascading down the core capabilities which relate back to
your organisation
Healthcare planning: moving toward next generation • Creating best practice retention strategies for a talented
human resource practices healthcare workforce
• Producing a detailed blueprint for performance management and
08:45 Assessing the future needs for human resources in healthcare
• Key challenges of overall healthcare expansion and the need employee engagement systems that help alleviate staff turnover
for human resources: adapting to the ever changing demands Dr. Fadi El-Jardali, Assistant Professor and International
Healthcare Expert, American University of Beirut, Lebanon
LEADERSHIP
DISCUSSION
for high quality healthcare
KEYNOTE
PANEL
• Discussing the benefits and shortfalls of hierarchical structures
and challenges among healthcare units 13:00 Networking lunch for delegates and speakers
• Overcoming high turnover of staff through smart and
innovative engagement initiatives 14:00 Using alternative scorecard systems to the Balanced
• Driving leadership by ensuring competency levels are the Scorecard to measure performance in your facility
same at each professional level • Identifying the core capabilities your organisation must
PERSPECTIVE
• Adopting clear protocols and standards for physicians and possess in order to achieve facility objectives
QUALITY
nurses from diverse backgrounds • Using the BSC to mobilize human resources and create
Moderator & Panelists: quality in behaviours
Dr. Khalid Shukri, Executive Director Quality and Performance • Creating an alternative scorecard for HR which includes quality
Management, King Fahad Specialist Hospital, KSA & measures: how this is done to meet overall facility strategy
Founder and Past President, International Pan-Arab
Dr. Rola Hammoud, Chief Medical Quality Director,
Critical Care Medicine Society, KSA
Dr. Kasim Ardati, MD FAAP, CEO, Bahrain Specialist Clemenceau Medical Center, Lebanon
Hospital, Bahrain
Dr. Fadi El-Jardali, Assistant Professor and International 14:30 Assessing how current leaders are integrating their IT
Health Expert, American University of Beirut, Lebanon solutions as part of a holistic approach to ensure patient
safety and high quality of care
LEADERS PANEL
DISCUSSION
09:30 Integrating human resources within facility planning: an • Creating patient-centric pay for performance through
overview on how facilities planning and design plays an standardised patient-care processes
integral role in HR • Increasing employee engagement and organisational
• Introduction to healthcare facilities planning and design and its performance of nurses
relation to human resources • Developing innovative sourcing, screening, interviewing,
• Integrating HR planning within HCF planning and design: hiring and onboarding processes in hospital environments
being cost-effective from the start Moderator & Panelists:
• Facing the economic downturn through clear integrated Jon W. Hardesty, Chief Human Resources Officer, Sheikh
HR & HCF planning Khalifa Medical City, UAE
Arch. Awn Sharif, Acting Manager Health Care Facility Georges Nammour, Director of Nursing, Aspetar Qatar
Planning, Supreme Council of Health, Qatar
Orthopaedic & Sports Medicine Hospital, Qatar
10:00 Discussing the increasing challenges in ICT staffing in Dr. Rola Hammoud, Chief Medical Quality Director,
the Healthcare sector Clemenceau Medical Center, Lebanon
• Overcoming the challenges of changing demands for IT Dr. Mustafa Hasan Qurban, Consultant & Computer Services
Director, King Fahd Military Medical Complex, KSA
PERSPECTIVE
systems and the impact on recruitment and retention
• Developing existing talent in ICT and differentiating between
ICT
performers and potentials 15:15 Mid-afternoon refreshment break
• Driving and developing electronic or traditional social
learning programmes 15:45 Addressing the GCC’s education reform to meet future
Dr. Mustafa Hasan Qurban, Consultant & Computer Services healthcare challenges
Director, King Fahd Military Medical Complex, KSA • Discussing the health risk factors and demand for treatment as
well as new hospitals required: plans for closing the skills gap
10:30 Mid-morning refreshment break • Evaluating the number of graduates, highly skilled staff,
and research trends of medical education within public and
11:00 Analysing HR’s role in accreditation and facilitating best private sectors
practice in patient treatment • Understanding why the education sector reform strategy
• Using accreditation within human resources as an effective
is important and how it will be implemented
PRESENTATION
quality evaluation and measurement tool
KEYNOTE
• Facilitating continuous improvement by utilising accreditation, • Examples from Saudi Arabia on how their use of health
employee performance management systems and leadership educational institutions generate a well-balanced workforce
strategies • How Saudi Arabia is set to meet educational challenges and
• Driving the vision for creating competencies for diverse labor market needs
medical and nursing teams • Discussing the relationship between education, labor and
Dr. Kasim Ardati, MD FAAP, CEO, Bahrain Specialist health service markets with the human resources function
Hospital, Bahrain Prof. Sameer Otoom, M.D., MS., Ph.D.,CCPT., FRCPI, Dean,
Director of Medicine, RCSI, Bahrain
Performance management
16:20 Attracting and developing the next generation of nurses
11:30 Planning for results: improving hospital productivity • Enhancing the selection and development efforts of key
with the Balance Scorecard competencies of top-performing nurses
• A step-by-step approach to the BSC and specific tools • Implementing innovative recruiting programmes that combine
implemented by a leading health facility
CASE STUDY
participation and feedback from clinical nurses
KEYNOTE
• Creating a road map and template for improving customer
• Take home practices on new programmes used by recruiting
relationships through the use of the BSC
• Evaluating the benefits of creating a disciplined planning and peers to attract and develop nurses at all levels
execution strategy specific to your facility Georges Nammour, Director of Nursing, Aspetar Qatar
• Overcoming regulatory uncertainty, complex stakeholder Orthopaedic & Sports Medicine Hospital, Qatar
relationships and spiraling costs of HR function through
BSC practices 16:50 Chairman’s closing remarks
Dr. Khalid Shukri, Executive Director Quality and Performance
Management, King Fahad Specialist Hospital, KSA 17:00 Close of conference day one
Fax: +971 4 363 1938 Email: enquiry@iqpc.ae

4. Conference day two - Tuesday 19 October 2010
08:00 Early morning coffee 12:15 Enhancing workforce development trends and creating
collaborative partnerships for attracting Nationals into
08:30 Chairman’s welcome the healthcare sector
• Developing partnerships with education providers to ensure
Activating leadership through HR initiatives graduates are retained and developed into healthcare positions
• Contributing to the demand and direction for healthcare
08:45 Examining the critical elements to organisational value education systems
and how you can create initiatives that demonstrate ROI • Creating continuous learning and development systems
• Evaluating the key drivers to organisational value and factors through collaborations with education providers and health
CASE STUDY
KEYNOTE
that increase healthcare professionals loyalty authorities
• Building trust between the organisation and healthcare • Case study on integrating post graduate nationals into hospital
providers about HR transformation initiatives volunteer programmes: evaluating how this works
• Creating value driven behaviours that exemplify increased Kanchan Ghoshal, Director: Human Resources Advisory,
quality of care and tangible bottom-line improvements KPMG, Bahrain & Qatar
Dr. Harish Pillai, Chief Executive Officer, As Salam
International Hospital, Egypt
12:45 Networking lunch for delegates and speakers
09:15 Succession planning best practice methods: identifying
13:45 Retention tool kit for turbulent times: taking advantage of
high potentials and preparing them for the next level
the economic downturn
of leadership
• Evaluating the hidden costs of turnover and the top 10 reward
• Creating a robust plan to prepare and retain leaders in
factors synonymous with economic improvement
different professional fields
• Preparing performers for the next level of leadership through • Creating models for retention success by using recognition
action learning, project assignment, individual and team coaching and rewards to accelerate performance
• Building specific individual development plans by outlining • Solidifying your retention strategies and tactics so that they
each leader’s goals and action steps when preparing for a work within your environment
promotion Roger Knight, Human Resources Director, American Mission
Abdul Ghaffar Ansari, HR Director, New Mowasat Hospital Hospital, Bahrain
& Mowasat Holding Company, Kuwait
14:30 Practical tools for developing talent through training
10:00 Evidence based leadership approaches: driving measurable and learning systems
improvements on the overall performance of the organisation • Designing and implementing eLearning systems:
CASE STUDY
• Designing evidence-based leadership programmes for each understanding the integral role technology plays in developing,
CASE STUDY
professional level engaging and retaining medical and nursing staff
• Creating a culture that allows professionals to reflect on their • Assisting healthcare professionals to translate medical
own progress knowledge to personal career development lessons and
• Increasing overall job satisfaction by implementing changes in clinical excellence
daily executive work process that result in higher performance • Developing systems that allow professionals to keep track of
• Accelerating communication effectiveness in leaders their progress and their impact on departmental service levels
Anil Maini, President Corporate Development, Apollo Hospital Amina El Karamany, HR Director, Sanofi Aventis, Egypt
Group, India
15:00 Mid-afternoon refreshment break
10:30 Mid-morning refreshment break
Calculating ROI across all HR initiatives
Talent management, retention strategies and rewards
15:30 Accounting for subliminal HR costs and enhancing
11:00 Addressing the current HR manpower, retention and workforce management objectives
management trends in nursing • Adopting metrics that work in evaluating ‘hidden’ HR costs
• Practical examples of a Bahrain case study where a National
CASE STUDY
such as employee engagement
Strategic Plan for nursing development is drawn and put into action
• Evaluating performance value driven systems and eliminating
• Addressing the components of this strategic plan: regulations,
ones that do not work
services, research and education
• Creating cost-effective ways to improve HR initiatives through
• Recommendations for the future of nursing in Bahrain and
next generation evaluation systems
plans to overcome emerging socio-economic, healthcare
Abdul Aziz Hassan, HR Director, Al Kindi Specialised
delivery, model trends and system challenges
Hospital, Bahrain
Batool Al Mohandis, Director School of Nursing & Midwifery,
RCSI, Bahrain
16:00 Accountability from the front-line: HR’s role in establishing
11:30 Factors to look out for when creating the best on boarding accountability shortfalls
plan from scratch and evaluating your existing one • Addressing failures associated with staff not being accountable
• Evaluating the best onboarding strategies and incorporating • Setting roadmaps to overcome and mitigate risks involved with
these into to the Middle East environment not being accountable
• Understanding how to integrate your onboarding plan beyond • Strengthening staff ownership of organisational outcomes
the induction period Lina Makioun, Human Resources & Organisational
• Establishing onboarding checklists, orientation programs Development Manager, GlaxoSmithKline, Egypt
guidelines to ensure you cover employee engagement concerns
• Effectively using valuation systems to ensure your programs 16:30 Chairman’s closing remarks
are effective and offer real benefits for your new recruits
Jon W. Hardesty, Chief Human Resources Officer, 17:00 Close of conference day two
Sheikh Khalifa Medical City, UAE
www.hrhealthcaremena.com

5. Meet your expert speakers:
H R in Kasim Ardati, CEO, Bahrain Specialist Hospital, Bahrain
Dr. Khalid Shukri, Executive Director Quality and Performance
Management, King Fahad Specialist Hospital, KSA
ealthcare
Anil Maini, President Corporate Development,
Apollo Hospital Group, India
Dr. Harish Pillai, CEO, As Salam International Hospital, Egypt
Forum Mustafa Hasan Qurban, Consultant & Computer Services Director
King Fahd Military Medical Complex, KSA
Jon W. Hardesty, Chief Human Resources, Sheikh Khalifa
Medical City, UAE
As an HR professional, you are challenged with developing robust
Roger Knight, Human Resources Director, American Mission
and recruitment, retention and engagement practices to meet the
Hospital, Bahrain
growing demands of a healthcare sector, now estimated to be valued
at $18 billion and expected to grow five-fold by 2025! Christopher Lewis, Accreditation Director, International Hospital of
Bahrain, Bahrain
This unique regional forum is a platform for HR professionals to Dr. Fadi El-Jardal, Assistant Professor: International Health expert,
American University of Beirut, Lebanon
discuss how they are developing programs that achieve cost saving
initiatives and promote the adoption of unified healthcare IT systems Abdul Aziz Hassan, HR Director, Al Kindi Specialised Hospital, Bahrain
with human resource processes. They will present recruitment and Arch. Awn Sharif, Acting Manager Health Care Facility Planning,
retention best practices and show you techniques on how to engage Supreme Council of Health, Qatar
your employees in incentive programmes to encourage greater George Nammour, Director of Nursing, Aspetar Qatar Orthopaedic
accountability toward patient care. and Sports Medicine Hospital, Qatar
Abdul Ghaffar Ansari, HR Director, New Mowasat Hospital
Research suggests that organisations with better talent management & Mowasat Holding Company, Kuwait
processes gain significant business advantages with higher revenue Dr. Rola Hammoud, Medical Quality Director, Clemenceau Medical
per employee, lower turnover of high performers and significantly Center, Lebanon
improved ability to develop great leaders. Therefore HR practitioners Amina El Karamany, Human Resources Director, Sanofi Aventis, Egypt
have to strategically weave the message of quality and patient safety Prof. Sameer Otoom, Prof of Clinical Pharmacology, Dean of Medical
into all human resources deliverables, from recruitment and training School & Director of Intermediate Cycle, RCSI, Bahrain
to recognition and education. Kanchan Ghoshal, Director: Human Resources Advisory, KPMG,
Bahrain & Qatar
Why you cannot miss this time-critical event: Lina Makioun, Human Resources & Organisational Development
• Learn strategies on how to fill critical positions with top performer Manager, GlaxoSmithKline, Egypt
to improve the quality of care Batool Al Mohandis, Director School of Nursing, RCSI, Bahrain
• Accelerate the growth of existing talent within your organisation
• Increase employee engagement through smart retention practices
• Develop next generation nurses and leaders from scratch Media partners:
• Drive performance improvement initiatives throughout your facility
Who will you network with at the Annual HR in
Healthcare Forum?
• Chief Human Resources Officers
• Chief of Medical Staff
• Chief of People
• Human Resources Directors / Managers
• HR Planning & Sourcing Managers
• HR Consultants
• Heads of Training & Development
• Organisational Development Directors / Managers Our other relevant HR event:
• Performance Directors / Managers
• Leadership Development Managers HR & Organisational
• Strategic Planning & Resourcing Directors / Managers
Development Week
• Directors of Nursing
• Directors of Patient Safety 26 – 29 September 2010
• Corporate Medical Directors Hilton Ramses, Cairo, Egypt
• Corporate Health & Wellness Officers
Sponsorship & exhibition opportunities
Unit Heads who are involved in the actual implementation
Only at the Annual HR in Healthcare Forum will the highest-
of HR practices:
level decision makers attend in one place at one time. They
• Personnel Directors will evaluate products and services and will look to short-list
• Talent Management / Acquisition Directors / Managers potential suppliers.
• Learning & Development Directors / Managers
• Can you afford to miss out on this opportunity?
• Recruitment & Staffing Directors / Managers
• Employee Assistance Directors / Managers • Do you have a product or service that our senior
• People Management Directors / Managers decision-makers and influencers need?
• Compensation & Benefits Directors / Managers We have a range of business development / marketing and
• Total Rewards and Incentives Directors / Managers sales solutions that will be tailored to specifically deliver on
• HR Compliance & Accreditation Directors / Managers your business objectives. For more details, call Prijesh Pillai
From Healthcare, Pharmaceuticals, Biotech sectors and on +971 4 364 2975 or email sponsorship@iqpc.ae
Medical Research entities.

6. International forum
H R in 18 - 19 October 2010 5 WAYS TO REGISTER
Interactive workshops Online: www.hrhealthcaremena.com
ealthcare
Forum
17 & 20 October 2010
Gulf Hotel Bahrain and Convention Centre, Manama
Fax:
Email:
Phone:
+971 4 363 1938
enquiry@iqpc.ae
+971 4 364 2975
Post: IQPC Dubai FZ LLC
REGISTRATION PO Box 502397
Dubai, UAE
Event Code: 19068.001
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