The document discusses how social media can be used by workforce investment boards (WIBs) and one-stop centers. It notes that most customers are now online using social media platforms. It provides statistics showing employers and businesses are increasingly using social media for recruiting and customer service. Finally, it outlines several social media platforms and tools - such as Facebook, Twitter, blogs, and Google tools - that WIBs and one-stop centers can use to connect with customers, share information, and facilitate collaboration and communication.