No person is an island in TEL, even if you live on an island
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This document discusses strategies for online and distance learning at the University of Southern Queensland (USQ). It notes that USQ has over 20,000 students taking courses online or through distance education. It outlines USQ's virtual learning environment called StudyDesk, support structures for students and staff, and efforts to ensure a consistent high quality student experience across online and on-campus courses. It also discusses challenges such as varying digital literacy levels and providing access for students without reliable internet. USQ is experimenting with new technologies and open educational resources to improve the flexibility and accessibility of online education.
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No person is an island in TEL, even if you live on an island
- 1. No man person is an island in technology enhanced learning, even if you live on an island Associate Professor Michael Sankey Director, Learning Environments and Media Vice President, Australasian Council on Online Distance and eLearning
- 2. Enrolled students USQ • All students 28,100+ • On-campus 7,600 • External/online 20,500 (73%) • International 6,000 (1,100 ONC) All USQ students access their information online Campuses in Toowoomba, Springfield, Ipswich, Stanthorpe and Sydney Most Students and Staff know what they’re getting themselves in for when they come to USQ
- 3. Some current strategies • Every course has an online presence • Every student has a named person to contact • Minimum standards for all courses • Threshold expectations – a common wireframe • Learning Innovation Enhancement teams • Significant media enhancement available • Strong focus on the Student Learning Journey (SLJ) and personal learning environment (PLE) • Increased emphasis on enabling staff
- 4. The context – our VLE USQ StudyDesk Student facing USQ StaffDesk Staff training and playground USQ OpenDesk OERs and Community based courses Repository Equella – LOR and other collections ePortfolio USQ Website (Sitecore) and Portal (Drupal)
- 5. For Staff For Student Aligned support and training Context PedagogyTraining Major challenge is the digital literacy of students and staff
- 6. Context
- 7. Staff eLE
- 11. Training
- 14. USQ Staff Desk
- 15. Pedagogy
- 17. Accessing the Student Voice Professor Geoff Scott in his report Accessing the Student Voice (2005) concluded that ‘it is the whole experience that matters to students. Students are not concerned about whether or not a particular interaction is academic or administrative, but they are concerned about the quality of the interaction. In this context, the quality of interactions in the pre-enrolment phase is just as important as the quality of face-to-face and/or virtual interactions in academic study or in completing study (including graduation ceremony and membership of the Alumni Network)’.
- 18. Discernible periods in SLJ Student Learning Journey Decision to enrol Application & offer Enrol The early weeks Experience of first semester Continuing study Unforseen events Completing study Graduation Alumni The SLJ is a series of interactions between students & the Uni. Identified 9 student groups with some 150 individual points of interaction.
- 19. SLJ Online Services ENGAGE •Enquiry Management (RightNow) •Future Student Website •Application •Information in 8 languages •Open Day & Info Evening Programs •Residential College Applications •Careers Resources •Scholarships & Application Forms •Disability Resources •Student Representation •Web Campaign pages •New International website •New program Guide •Chat for enquiries ENROL •Admission/Offer/Accept/Defer/ Decline •Course re/Enrol (add, swap, drop, edit) •View exemptions processing •Create/Amend Study Plan •View Class Enrolment •Enter/Update Personal details •Enter/Update/Request Support –Disability •Fee Inv’s, calculator & payments •Student ID Cards •Student Loans •Program Enrol (Cancel, Reinstate, Leave of Absence) ORIENT & TRANSITION •Orientation on Moodle •Access to StudyDesk •Access to UConnect •UConnect Announc’s & Alerts •UMail activation and passwords •Oncampus timetable •Personal SRO details •Student Services Videos •Tutorial Registration •Res College Invoicing & Pmts •Fee Acc. Enquiries & CAS Forms •Student Guild Website •Current students website •Online Forums – Clubs & Societies LEARNING SUPPORT •AWARE Program •ALS Online Resources (TLC) •Enquiry Management (RightNow) •Counselling Resources •Careers Counselling •Employment, WIL, Mentoring •Intern. Stud. Assistance Line •Digital Learning @USQ site •Wimba workshops in maths •Counselling & Health Promotion •Academic Intervention Form •Personal Counselling •Learning Centre web page update •TLC in other languages •Student Services CO Engagement PROGRESS •Check Study Package Status •View & Print Unofficial Transcripts •Exam Timetables •View & Update Exam Centres •Results •USQ Handbook •Policy Library •View & Update Statistical Data •Scholarships & Loans •Disability Support •Employer Speed-Networking •The Honk (Student Guild) •CRM Retention Intervention GRADUATE •Academic Dress ordering •Ceremony Registration •Graduate Employment Resources •CareerHub Jobs Database •Graduation Ceremony Videos •Online Payment for Graduations & replacement Testamurs ALUMNI • Send/Update Profile form • Alpha list of Alumni Profiles • Chapter listings • Chapter tool-kit • New Chapter EOI form • e-Newsletter • Alumnus of the Year Awards • Personal, Professions and bus.dev. opportunity listings •CareerHub Mentoring
- 20. Some key things • Student relationship officers (SROs) • Academic learning support • Peer assisted learning • USQ Retention strategy • Communities of Practice • Graduate skills and capabilities • ePortfolios • Closing the loop on student feedback • Alumni
- 21. Proactive support • Retention Management – Introduction – Week 4 – Week 6 – Week 10 – Week 15 – Week 18 • USQ StudyDesk Inactivity – End week 3 – Assignment Non-Submission – Missed Exams Dana Shani Damien
- 29. Entry points
- 30. But what about those with no or limited internet access? • No or restricted internet • Limited access to computer labs • Limited movement • Competition from other programs • Frequent lock-downs
- 31. One solution • 2 technologies (Server & Personal device) • Technologies loaded with USQ StudyDesk • Provides access to a selection of courses and programs designed to work without internet
- 33. Current Programs • Developing between 10-20 new courses a semester • Tertiary Prep and Indigenous Higher Education Pathways Programs • Diploma of Arts, Science and Business Admin • Nearly 1000 enrolments over 3 years in these programs • In Queensland, Western Australia, Tasmania (kind of – NSW, ACT) • 66% completed courses • Difficult to track in longer term
- 35. Facilitating consistency • Consistency is not sameness • But if you want to make your materials flexible there first needs to be a level of consistency • Students want to be able to go from one course to the next and know where to find stuff
- 37. • New Fleximode
- 38. • Hidden areas seen only by the lecturer • Editing Off
- 39. • With editing on • The lecturer can set up their course in a logical way
- 41. • Assessment items all in the one place
- 42. Experimenting with new tools • Selected types of social media • Google tools - Voice Thread - Aurasma • Using LTI • Open access library’s • We see tools like Zoom with no java plugin really taking off – far less expensive that some of the alternatives • Greater use of repositories to minimize the duplication of resources • Makerspaces
- 43. Quality maintenance • Over the years there have been some great quality monitoring tools developed • ACODE Benchmarks for TEL • eLearning maturity model (EMM) • Quality Matters • CAUDIT, CADAD, CAUL Benchmarks • ECAR Survey • Student evaluations – Health checks • Analytics • Closing the loop strategies
- 44. Communities of practice You are not alone • ACODE, etc., an institutional perspective • Celebrating L&T locally: QPEN • Communities of practice 20-20-20 • Conferences such as Moodlemoot • LinkedIn – Research Gate • COL – EDUCASE – Open Journals • Availing yourself of the latest open resources
- 45. Open resources
- 46. Horizon report Time-to-Adoption (on the Horizon): • 1 Year or Less • 2 to 3 Years • 4 to 5 Years
- 47. • 1 Year or Less – Bring Your Own Device – Flipped Classroom – Learning Analytics – Online Learning • 2 to 3 Years – Adaptive Learning Technologies – Location Intelligence – Makerspaces – Wearable Technology • 4 to 5 Years – Affective Computing – Augmented Reality – Machine Learning – Networked Objects
- 48. Meeting the competition head on As HE providers discover how to use VLEs more effectively they are aggressively expanding their L&T offerings into the online space • New digital literacies/fluency • Leading edge use of Social Media • Informed Student support • Embracing learning communities • Practicing what we preach
- 49. New digital literacies/fluency for L&T • Many students are not DL • Many staff are not DL • But we do most things online • Adaptive technologies • Consistency, not sameness
- 50. Leading edge use of Social Media in L&T • The LMS is not a walled garden • e.g. Augmented reality • Syndication is key – using LTI • Leading also means using • Thoughts and ideas, not marketing
- 51. Informed Student support for L&T • Analytics • Triaged online help • The human voice • Personal learning environments • Authentic assessment
- 52. Embracing learning communities • We are communal beings • Home grown (e.g. Digital lit CoP) • Discipline-based (e.g. Tech in Art) • National: ACODE, CADAD, etc. • International: Open-Ed practice…
- 53. Practicing what we preach • The L&T department will need to be: • Be leaders in these areas • Provide mentorship • Flip the learning • Be thought catalyzers
- 54. Being L&T thought leaders • It’s not about creating better ‘packages’ • It’s about facilitating better L&T options and opportunities • Being thought leaders and thought catalysers of great L&T ideas
- 55. You are not alone • You are part of a global learning community • Others are very willing to help • None-of-us can do it on our own • ‘No man is an Island, entire of itself, every man is a piece of the continent, a part of the main’ • John Donne (1624) ‘Devotions upon Emergent Occasions’
Hinweis der Redaktion
- We are continually trying to improve our proactive support. We send a variety of timely communications to specific student cohorts to support and guide them on through the different stages of their student learning journey. As part of our retention management plan we monitor and communicate with students who are new to USQ year on a regular basis. The types of information we communicate to students include orientation programs, enrolment health check, learning centre academic support, exam preparation, effective study techniques and end of semester results. Proactively communicating with our students can eliminate the stress and confusion that students can sometimes feel during their first semester. Student Support contacts students who are enrolled in courses and have not accessed their study desk within the first few weeks of the commencement of semester. This ensures students know how and where to access their course content and view vital information posted by their course leaders. We strive to work with other departments on pilot projects to further ensure the success of our students. Some of the most recent examples of this include working with the Faculty of Engineering and Surveying on projects such as contacting students who do not participate in submission of assignments and for those who do not to sit their final exams. Further information will be available at a later date once the review process has taken place.