Chapter 4 revenue ,cash handling control

1. REVENUE AND CASH
HANDLING CONTROL
Presented by:
PROF. MARIANNE T. EVANGELISTA, MSHRM

2. CHAPTER 4 -COURSE OUTLINE
• Revenue and Cash Handling Control
- Introduction to Theft and Pilferage
- “Anyone can Steal”
- What do they Steal
- Types of Theft
- The Cost of Theft
- Theft Prevention

3. THEFT
• “Employee theft
is the largest
contributor to
loss and is
affecting your
bottom line”

4. PILFERAGE
• Pilferage is
the theft of
part of the
contents of a
package.
• It may also
include theft of
the contents
but leaving the
package,
perhaps
resealed with
bogus contents

5. ANYONE CAN STEAL
• Servers
• Bartenders
• Kitchen Staff
• Back Office
• Management
• Vendors

6. WHAT DO THEY STEAL
Food & Product
• Raw Foods
• Packaged and Canned Items
• Meals
Cash
• Cash out of the register
• Deposits & Accounts
• Receipt Manipulation

7. WHAT DO THEY STEAL
Customer
Information
& Data
• Credit Card
Numbers
• Loyalty
Points &
Programs

8. WHAT DO THEY STEAL
• Products & Supplies
– Kitchenware
– Restaurant Supplies
• Intellectual Property
- Recipes
- Business Intelligence
- Concept / Brand
Protection

9. SERVERS
• Discounting
• Free Food
• Void theft
• Dropping Sales
• Tip Fraud
• Credit Card
Skimming

10. BARTENDERS
• Overpouring &
Shortpouring
• Dropping Sales
• Overcharging
KITCHEN
• Product Theft
• Eating while cooking
• Collusion with Wait Staff
(kitchen voids)
• Collusion with Vendors

11. BACK OFFICE & MANAGEMENT
• Deposit Theft
• Manipulating
the Books
• Changing Daily
Receipts (Post
Voids, Cancel
Checks)

12. TYPES OF THEFT
• Shoplifting
• Robbery
• Burglary
• Petty theft or
Grand theft

13. TYPES OF THEFT
• Shoplifting is possibly
the most common type of
theft charge seen by
courts, and also the first
type that comes to mind
when a person thinks of
goods being stolen.
• It is defined as the
stealing of goods from a
retail establishment,
from a department store
in a shopping mall to a
small grocery or
convenience store.

14. TYPES OF THEFT
• Robbery is the term
used to describe
theft accomplished
through the use of
violence, threat of
violence, or use of
other intimidation
tactics.
• Robbery can run the
gamut from a quick
mugging to a
detailed, violent,
large-scale bank
robbery.

15. TYPES OF THEFT
• Burglary is a
blanket term
applied to instances
where theft is
accompanied by
trespassing.
• Home invasion
break-ins, stealing
goods from closed
stores, or taking
property out of a
parked car are all
forms of burglary.

16. TYPES OF THEFT
• Petty theft or
Grand theft,-
depending on the
value of goods or
assets stolen. The
dollar amount
where the line is
drawn depends on
the state.

17. THE COST OF THEFT
• Increased Food
Costs
• Lower Profit
Margin
• Loss of
Customers
• Employee
Morale

18. THEFT PREVENTION
• Incorporate a Theft Prevention Program
into your existing loss prevention
program.
• Involve your staff through education,
training and awareness about theft
prevention.
• Investigate and resolve issues
involving theft promptly.
• Understand that although theft may not
be happening now, it can occur at
anytime with anyone.
• Continue to learn about theft
prevention.

19. End of
Chapter 04