In the Hospital of the Future, Big Data is one of your doctors. The growing use of sensors will drive huge volumes of data that will change your Healthcare experience. We must learn how to create better user experiences for monitoring, fitness and health.

1. How Sensors and Big Data will change your Healthcare user experience
USER EXPERIENCE
Designer: Esben Oxholm

2. How Sensors and Big Data will change your Healthcare user experience
Mark D’Cunha, P.Eng.
@mdcunha
Ali Taiyeb
@ali_taiyeb
How Sensors and Big Data will change your Healthcare user experience
Mark D’Cunha, P.Eng.
@mdcunha
Ali Taiyeb
@ali_taiyeb
Designer: Diccarese Design

3. When was the last time your health provider…
§ Monitored you
continuously
§ Set goals and
provided feedback
daily or weekly
§ Compared you against
your demographic
§ Challenged you
against your friends
§ Congratulated you on
achieving a goal
§ Gave you a badge
…they will!

4. Engineering Achievements, Rapid Innovation, Consumer Acceptance
The Sensor/Wearables Market

5. Why now?
§ Industrial
advancements
§ Electronics
§ Communication
§ Personalization
§ Smartphones
§ Sensors for:
§ Optical heart rate
monitor (Pulse)
§ Body temperature
§ Blood oxygen
§ Accelerometer - motion
§ Gyroscope - force
§ Magnetometer - rotation

6. The Numbers
§ By 2017, more than 18M health
and wellness sensors will be
shipped (up from 2M today)
Source: ON World
§ By 2017, 515M sensors for
wearable, implantable or mobile
health and fitness devices will be
shipped globally
Source: ON World
<Types>

7. The Digital Health Revolution

8. “In The Hospital Of The Future, Big Data Is One Of Your Doctors” ~FastCoExist.com
Big Data

9. Big Data in Healthcare
§ Healthcare
Providers will:
• Build new data analytics
platforms to leverage big
data
• Establish data-driven
decision making
• Apply and share best
practices

10. Pivotal – Building platforms for the next generation

11. UX Insights
§ Design for scale
§ Simplify every step
§ Decide whether your
approach is Ambient or
Interactive
§ Different uses for Mobile
app vs Web Dashboard
§ Engagement is critical
§ Plan for feedback
§ Adapt quickly

12. Patient Confidentiality and Data Protection
User Experience in Healthcare
Picture Source : CIO

13. UX & Data Security
§ Data protection,
privacy and security
are important to users
§ Consider user impact
in each use case
Source:
datacenters.google

14. Consumer-generated vs. PHI
HIPAA/PIPEDA
Personal Health
Information (PHI) Consumer-generated Data

15. Information for sale?
§ Carefully consider your
treatment of user data
§ Be clear up-front
§ Privacy Policy & Terms of
Service
Picture source: Time.com

16. Exploring User Experience Picture Source : Dribble

17. Brief UX Comparison: Fitness Sensors
FITBIT JAWBONE NIKE FUEL
Physical UX

18. Brief UX Comparison: Fitness Sensors
FITBIT JAWBONE NIKE FUEL
Mobile UX

19. Brief UX Comparison: Fitness Sensors
FITBIT JAWBONE NIKE FUEL
Web dashboard Automatic sleep detection Fuel Points
UX Differentiators

20. How will big data improve healthcare UX?
Patient Centric

21. How will big data improve healthcare UX?
Intuitive
Soure:visualization.
com

22. How will big data improve healthcare UX?
Predictive

23. How will big data improve healthcare UX?
Lean
Source:technorati.com

24. “[The industry] doesn’t focus much on the [emotional intelligence],
on the emotional quality of the design and the technology. And
that is the biggest challenge. And this is actually where designers
excel, rather than technologists.”
Gadi Amit
Principal and owner of San Francisco studio New Deal Design