This document discusses effective techniques for providing peer feedback to help improve collaboration. It recommends establishing groups to practice giving interpersonal feedback using prompts about feedback definitions and use of time. Tools demonstrated include a 1-2-1 role play for feedback conversations, a wheel of work exercise for self-evaluation and goal setting with a partner, appreciation cards to collect positive feedback, and the Johari window model to increase self-awareness. The document encourages participants to identify actions for improvement and follow up with an accountability partner.

1. Help yourself and
your colleagues to
improve with
effective (peer)
feedback
23 Aug 2017
Carlo Beschi - Agile Coach
Manuele Piastra - SM & Agile Coach

2. What’s on the Menu?
▫ Knowing each other
▫ Interpersonal feedback
▫ Peer feedback: a simulation
▫ Tools & techniques
▫ The Johari Window
▫ Takeaways
▫ Pizzas & Q&A
2

3. /Me
▫ Working as an Agile Coach
▫ Technical background
▫ Agile practitioner since 2005
▫ Sincerely passionate about
collaborative, iterative,
experimental approach to
digital products
development
▫ A web guy, with expertise in
small to medium companies
(5 to 500 devs)
3
@carloz

4. /Me
▫ Java guy since 2000
▫ Agile addict since 2008
▫ Helping teams and
organizations toward agility
▫ Continuous learner
▫ Android developer
4
@manupia

5. The Knowsy Game
5
(1 mins)

6. Exercise:
The Knowsy Game in your team
▫ Create groups (5 people)
▫ Say 3 things about yourself
▪ 2 are true
▪ 1 is a lie
▫ People need to guess the lie
“I starred in a soap opera once”
“I speak five languages”
“I can lick my elbow”
6
(6 mins)

7. Exercise:
Interpersonal Feedback
▫ Create groups (5 people)
▫ Answer these questions:
▪ What is Feedback?
▪ Why is it important?
7
(12 mins)

8. Debrief:
What is Feedback?
▫ Giving valuable information
to another person with the
goal to help them improve
8
Feedback is a gift

9. Debrief:
Why Feedback?
9
Feedback is a gift
Tell me again
Why do we need
Feedback?
▫ Modern architectures are
complex & distributed
▫ People with different skills
and mindsets need to
collaborate
▫ We operate in VUCA
settings (Volatile, Uncertain,
Complex, Ambiguous)
▫ Collaboration is key for
performance

10. Exercise:
Interpersonal Feedback
▫ Create groups (5 people)
▫ Answer these questions:
▪ How much time do you
spend on feedback?
▪ Which tools are you using?
10
(12 mins)

11. Debrief:
How much time on
Feedback?
▫ PWC Survey: > 75% of
respondents believe that
feedback is valuable
▫ 45% of respondents also
value feedback from their
peers and clients or
customers
▫ < 30% said they receive it
▫ Not once a year, give and
get feedback every month
11

12. Tool #1
Peer feedback: 1 2 1s
12

13. Peer Feedback: how to Give
▫ Always ask for permission
▫ Keep it private
▫ Be mindful of how you
communicate
▫ Feedback should be timely
▫ Offer your help
▫ I-message
13

14. Peer Feedback: how NOT to Give
▫ Don’t use negatives + but
▫ Don’t “should” people
▫ Avoid always/never/why
▫ Turn feedback into a
judgement
14

15. Peer Feedback: Take
▫ Say “Thanks!”
▫ Nothing else? Well…
DONTs
▫ Make excuses
▫ Be defensive
DOs
▫ Ask questions
▫ Discuss improvements
15

16. 1 2 1: A (Role) Play
16

17. What did you see?
17

18. Concerns
Goals Review
Questions
Need help with
GOAL SCORE (1-5) Help with Who
New Actions
1 2 1
23/08/17

19. Tool #2
Interpersonal Feedback:
Try the Wheel of Work
19

20. Wheel of Work exercise
▫ Define an “Angel”
▫ Rate your areas
▫ Discuss your rating with
your Angel
▫ Define goals for self
improvement
▫ Meet regularly with your
Angel to collect feedback
20

21. Tool #3
Team feedback: Try the
Appreciation Cards
21

22. Appreciation Cards
▫ Download them
▫ Print (& laminate)
▫ Every iteration: 10 minutes
for appreciation
▫ Collected information can
be introduced in the
discussion with your peers
or line manager
▫ Gamify!
22

23. Tool #4
Team feedback: the
orientation team
meeting
23

24. Team orientation meeting
▫ Define roles
▫ What is expected from
everyone to succeed as a
team?
▫ What behaviours help us,
what don’t?
▫ What are our values?
24

25. Tool #5
Team feedback: The
Johari Window
25

26. The Johari Window Model
▫ The goal is to make your
“Arena” bigger
26

27. Exercise: The Johari Window
▫ Groups of 5 people
▫ Choose 5 adjectives that
describe you
▫ Your team mates will also
choose 5 adjectives for you
▫ See how many matches you
have
▫ Discuss those falling in the
blind/hidden area
27
(12 mins)

28. What did you see?
28

29. So, what will you try?
1. Identify and write down one action
1. Share it with your group
1. Optionally pick an “Angel” to follow up
with
29

30. 30
And now….Pizza & your questions
carlo.beschi@gmail.com
manupia@gmail.com

31. 31
Assets & Refs
● Appreciation Cards
● 1 2 1 Template
● Non violent communication (book)
● Radical candor (book)