Mastering seven tools of quality are very important for PMP examination as well as in managing real life projects. This presentation will provide great details about these tools to help you mastering them.

1. Manish Purwar, iZenBridge

2.  Understanding seven basic tools of quality
◦ Control Charts
◦ Cause and effect diagrams
◦ Pareto charts
◦ Flowcharts
◦ Histograms
◦ Run charts
◦ Scatter diagrams

3.  Understanding of seven basic tools of quality
 Will help in managing projects better in real life
 Will help in solving bunch of questions in PMP exam

4.  For Quality Assurance and Quality Control, following are
seven basic tools of quality
◦ Control Charts
◦ Cause and effect diagrams
◦ Pareto Charts
◦ Flowcharts
◦ Histograms
◦ Run charts
◦ Scatter diagrams

5.  It helps in determining if a process is within acceptable limits. It has
◦ Specification limits – Customer expectation of performance
◦ Upper and lower control limits – acceptable range of variation
◦ Mean – middle of the range of acceptable variation
◦ Out of control –
 data point outside of upper or lower control limits
 Non-random data points like rule of seven

6.  Rule of seven –
◦ seven data point on one side of the mean.
◦ Process may be out of control.
◦ Situation should be investigated and a cause
found.
 Assignable Cause/Special Cause Variation
◦ Data point or rule of seven which requires
investigation to determine the cause of the
variation.

7.  Answer the following based on
this diagram,
◦ Upper control limit?
◦ Lower control limit?
◦ Specification limits?
◦ Is process out of control? Why?
◦ Assignable cause?

8.  Also called Fishbone and Ishikawa diagrams.
 Used to figure out what caused a defect.
 It list all the categories of the defects and the
possible causes of the defect.
 Helps to see all the possible causes in one place.

9.  Helps in finding most
critical issues.
 It plots frequency of
issues in descending
order
 Separates critical few
from uncritical.
 Based on 80/20 rule

10.  Shows flow of processes from beginning to end
and how they interrelate.
 It help you get a handle on the way you are
working by showing you a picture of whole
process.
 It graphically represent the process to help analyze
how problem occur.

11.  Give clear picture of how data breaks down.
 It helps you to compare characteristic of data
and make more informed decisions.
 Also known as vertical bar chart.

12.  It shows trends in your project by showing
how your data looks line as line chart.
 It shows trends in data over time? Project
progress going up or down over time?

13.  It shows relationship between two different
data types.
 Scatter diagram might be used to see if two
different data types are related.

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20.  Provide PMP, Agile & Scrum training
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21. Saket Bansal
Saket.Bansal@iZenBridge.com
M: 9910802561
Web: www.iZenBridge.com
LinkedIn: www.linkedin.com/in/saketbansal

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23. Presentation by –
Manish Purwar
Contact Manish at
Mobile : +91 9910500922
purwar_manish@yahoo.com