While technical skills, certifications etc are tangible indicators of a Project Manager’s competence, the contribution of soft skills to project delivery is difficult to measure. Projects are becoming increasingly complex and teams more global in nature than ever before. Today’s world demands that Project Managers skillfully balance theirroles between being a leader and manager to ensure project success.
The webinar “Soft Skills as Critical Success Factor” highlights (with practical examples) the need for Project Managers to possess and use the qualities of leader and manager. These qualities need to be used in the right balance and under appropriate circumstances for project success.
2. 2
MANISH PANCHMATIA
18+ years of experience in IT Industry
manish.panchmatia@gmail.com
About Me
MANISH PANCHMATIA (manish.panchmatia@gmail.com)
3. 3
Ground Rules
• While session is on
You will be auto muted
You can type your questions anytime during session
We will have one Q &A break in between
PMP related questions will be taken if time permits
MANISH PANCHMATIA (manish.panchmatia@gmail.com)
4. 4
Critical Success Factors
• Critical Success Factor (CSF) is the term for an element that is necessary for
an organization or project to achieve its mission
MANISH PANCHMATIA (manish.panchmatia@gmail.com)
CRITICAL
SUCCESS
FACTORS
SOFT SKILLS
6. MANISH PANCHMATIA (manish.panchmatia@gmail.com) 6
P O L L
What is most challenging for PM to manage ?
1 Project constraints (Scope, Budget, Schedule, Quality)
2 Team members
3 External Stakeholders
9. 9
Hard Skills & Soft Skills
MANISH PANCHMATIA (manish.panchmatia@gmail.com)
Hard Skills
• Measurable Abilities which are based on factual
assessment
• GenerallyTechnical or administrative in nature
• Relatively easy to teach
Soft Skills
• Abilities which are based on subjective assessment
• Also known as people or interpersonal skills
• Difficult to teach as it may need unlearning at
times
10. Understanding of Project Management Processes (SME)
Understanding of Project Goals and Success criteria's
Technical/Domain Skills
Manage Project Budget, Financial Planning
Ability to Leverage Organization Assets
Engage and Manage Stakeholders
Network
Delegate
10
Project Management Skills
MANISH PANCHMATIA (manish.panchmatia@gmail.com)
11. Analytical Skills to Solve Problem
Negotiate/Influence
Communication
Team Player
Coach/Mentor
Good organizer/ Prioritize
MultiTasking
11
Project Management Skills
MANISH PANCHMATIA (manish.panchmatia@gmail.com)
13. SOFT SKILLS
13
Project Management Skills
MANISH PANCHMATIA (manish.panchmatia@gmail.com)
HARD SKILLS
Understanding of Project Management
Processes (SME)
Understanding of ProjectGoals and Success
criteria's
Technical/Domain Skills
Manage Project Budget, Financial Planning
Ability to Leverage Organization Assets
Engage and Manage Stakeholders
Influence and Network
Ability to Smartly Delegate
Analytical Skills to Solve Problem
Negotiate
Coach Mentor
Communication
Team Player
Good organizer/ Prioritize
MultiTasking
14. 14MANISH PANCHMATIA (manish.panchmatia@gmail.com)
Most Important SkillsTo Successfully Manage Highly Complex Projects
Leadership Skills
Technical project management skills
Strategic and business management skills
Other
15. 15MANISH PANCHMATIA (manish.panchmatia@gmail.com)
Manager & Leader
• Medium /short term
• Objectives
• Plan details
• Organizes People
• Executes
• Administers & Controls
• DOESTHING RIGHT
Manager - Manages
• Long term
• Vision
• Sets direction
• Aligns People
• Strategizes
• Motivates & Inspires
• DOES RIGHTTHING
Leader – Leads
It takes all kind of people to make a team, however
it takes one of its kind to LEAD
16. 16
Leader/Manager Quadrant
MANISH PANCHMATIA (manish.panchmatia@gmail.com)
Leading
Managing
Strategist Strategist +
Executor
Individual
Producer
Executor
A
B
C
Reference: http://managerbydesign.com/
18. 18MANISH PANCHMATIA (manish.panchmatia@gmail.com)
Project Manager or Leader
• Kick Off meeting
• Compliance
• Control/IronTriangle
• Delegation
• Staff Development
Project management is the application of skills, tools, techniques and knowledge to project
activities in order to complete the project objectives.
Leader Manager
Leader &
Manager
19. 19MANISH PANCHMATIA (manish.panchmatia@gmail.com)
EQ & IQ
• Intelligence Quotient (IQ) is a value that indicates a person's ability to
learn, understand, and apply information and skills in a meaningful way
We DEAL with PEOPLE EVERYDAY, ALL KIND OF PEOPLE
• Emotional Quotient (EQ) way to measure how a person recognizes
emotions in himself or herself and others, and manages these emotional
states to work better as a group or team. Its measure of your emotional
intelligence
‘Possession and use of soft skills contributes more to an individual’s ultimate success or failure than technical skills or
intelligence’ - Daniel Goleman, Psychologist, Researcher , & Author
20. 20
EQ Elements
MANISH PANCHMATIA (manish.panchmatia@gmail.com)
• Self Awareness
• Self Management
• Social Awareness
• Relationship
Management
Realize your strengths and weaknesses
Who I am
You are in driving seat of your own life, taking
responsibility for one's own behavior and well-being, Self
regulation
Be conscious about the society, work environment,
Adapt to need of changing environment, peoples
emotions
How well you can establish and Maintain connects with
people you interacts, inspire or influence them
21. 21MANISH PANCHMATIA (manish.panchmatia@gmail.com)
Muhammad Ali
“Champions aren't made in gyms. Champions are
made from something they have deep inside them-
a desire, a dream, a vision. They have to have the
SKILL, and the WILL. But the will must be stronger
than the skill.”