Organisation

1. NICE VENTURES
By Muhammad Hanif IPMI EMBA March 2015
Leading Organization Dynamic
is a privately held restaurant
management company which
currently manages three full-
service, independent restaurants in
San Francisco: Rose Pistola, Rose's
Café & Terzo.

4. 1995
• Laurie Thomas friend with Ramsey Smith (Nice
Ventures’s Founder)
• Thomas Invest $700,000
1997
• Rose’s Café start
1998
• Black Cat Restaurant
1999 Smith Problem
• NV had taken several large loan for new restaurant
and failed to get off the ground
• Overextended, bad counsel and not capable
couping with it.
2000
• Thomas Finalize divorce
• Management problem in developing food product
line
• Problem managing Nice Ventures
• Black Cat not going well In operation

5. 2001
ISUES
• NV need fresh capital to keep operation on track
• Bank pull back from MOU due to 11 sept crash
• NV failed to get new financing
• Revenue dropped doe to travellers stoppages
• Sales felt up to 60%
• NV not able to secure Bank Credit
• Took out $600K annual salary by laying off director operation, HR Director,
several managers and Accountant.
• At the same time Thomas invested $750K and paid salary from her pocket.

6. 2002
• Issued Chapter 11 bankcuptcy reorganization
• Black Cat and North Beach as major problems
• Late payment on Rent, Vendors and Local Tax
2003
• Thomas completed ownership of NV, from Silicon
valey to Restauran
2005
• New Deal for Terzo restaurant across street Rose
Cafe
2006 April
Terzo opened
2006
Thomas joined Board SF Chamber of Commerce and
Golden Gate Restauran association
NV has employeed 130 staff and 3 resto

7. 2008
ISUES
• Problem on Terzo management made Thomas fired its GM
• Ben (Rose Café’s GM) temporally assigned as Terzo’s GM
• Thomas need Assistance GM for Terzo and planned to do promotional within
• Terzo’s bar ternder, Adam Appointed as AGM
• Thomas found that Ben has communication skill and could not gave Adam
support.
• Ben has also not able to play dual GM role and worst are he is to proud to
ask for help and take advice.
• Adam Failed !. Hence no AGM at Terzo for the moment.

8. 2008 Problems Continues
• NV open job for floor
manager.
• Again Ben
Disappointing Thomas
by not saying the truth
about Sasha (server
employee) whom
apply for the position.
• Economic continues
worsen.
Thomas fully
aware that hiring
Sasha as GM
would threaten
Ben and Adam.

9. Tahoe Offsite and Multiple Problem
• Jackson blamed Thomas
for certain problem that
manager was having
• Jackson told Thomas that
her management style was
very reactive
• Member told Thomas she
had a tendency to “just
took over and solve
problem”
• They accused her as
“Bring a lot to the table
and have a lot to over,
when the truth she has
never work in the
restaurant”
• Sales plunged in January 2009
• Thomas has to cut cost up to 20%
by Eliminating raise and bonus
and scale down entertainment and
event, particularly at Pistola .

10. Problem now is how to deliver messages to her
staff about the cutting cost and bring organization
back to healthy condition ?
• Eliminate unnecessary spending at all area
• Restructure Management
• Keep Tahoe meeting regularly.
• Be more efficient

11. Thomas as President
Put Thomas as President
PROMOTION WITHIN
• Assign Doug Jackson to CEO as He is lot of experience
• Promote Sebastian to Executive Chef.
• Promote Adam to GM of Rose’s Café
• Hire / Promote Sasha to GM of Terazo as she has previouse
experiences
• Hire low level staff to fill in vacant positions
• Be brave to release Ben caused of his incapability

12. Thomas as President
Sasha
PROMOTION WITHIN