Smart Government or Mobile Government What is the smart process Business Process Reengineering Lecture for Smart Government Conference - Dubai - Burj Al Arab - December 2013

1. Smart Government or mGovernment?
Malek Al Haddad malekhad@gmail.com

2. “I want UAE Government services to be delivered to the public through mobile phones” HH. Sheikh Mohammed bin Rashid Al Maktoum

3. All departments should consolidate the management of their government mobile services: efficiency and security.
Services need to be upgraded from simple notification to more advanced administrative transactions.
Focus on compatibility and accessibility.
Instead of just porting website to mobile, development of new mobile services are needed (talking advantage of the latest technologies).
Improvement of security measures and mobile government common security infrastructure recommended.
Utilization of mobile office as soon as possible.
Goals as per the initiative

4. But…

5. Smart Government means Smart Services What is the smart Service? What is the smarter or smartest Service? What is next? Wise Process???
Terminology

6. Suggested Terminology
Smart Service means getting the service in the accurate time with almost zero effort
Build hope, life and the future, and to make people happy… To make sure that the people of the UAE wake up in the morning with a smile on their faces
HH. Sheikh Mohammed bin Rashid Al Maktoum

7. The Smart Process is Non Process
this is the title of new book about business process reengineering will publish soon – Author: Malek Al Haddad

8. Has led to
• LBS (Location Based Services) • M-Commerce • Augmented Reality • Targeted Marketing • Ubiquitous Life
• Increased processing speed • Reduction in size • Longer battery life • Improved communications • Familiarity with technology
Technical Development for New Services and New Opportunities

9. Technologies Involved
Source: Gartner, Rick Howard & Andrea Di Maio, Top 10 Strategic Technology Trends for Smart Government, 2013

10. Mobile Technology is the first item

11. Designed to be used by single user – Personalized information
Reached a tremendous users
All what you need
Services delivered through a more personal familiar and friendly device
Identify caller location
Cheap power resource
Best coverage
Always “On”, mobile devices that are designed to be carried around for instant information

12. Services and Information Delivered Anywhere at Anytime
Mobile Devises have become the perfect delivery medium to target and rich users

13. Comprehensive & Strategically mGov Plan
Minimizing Trial & Error
•Create an Environment that enables the mobile government
Maximize Citizen Satisfaction
•Shift to mobile based government services whenever and where ever the citizen needs the service.
Developing Government Productivity
•Support mobile work for government officials.
•Mobile office enabling remote smart work.
•Mobile based on-site field tools.

15. Interoperability Standards
Shared Services
Backend Layer
Local Administration
Authority
Ministry
Front Layer
E-government Portal
Mobile Portal
Mobile Platform
Middle Layer Government Secured Network FEDNet
Data Center

16. •Telecom operators.
•Government.
•End users.
•Device manufacturers.
•Infrastructure providers.
•Application developers.
•Content developers and enablers.
Stakeholders

17. Infrastructure
•Data Center.
•Mobile Cloud Computing (MCC), IaaS, BaaS, StaaS.
•Network (FEDNet).
•BYOD Environment.
Platforms
•Mobile Gateway Platform.
•Government Cloudstore.
•Shared Services:
M-Payment.
M-Signature.
•E-Participation
•Wallets
Apps
•Location-Based Services.
•Sensors-Based Services.
•Incidents Monitoring as a Service.
•Tracking as a Service.
•BYOD Apps.
•SaaS, DaaS.
•BaaS.

18. 1. FEDNet SG needs one GSN 3. Mobile Cloud The only way to augment the limitation of mobile resources 2. Mobile Platform SG needs One Platform 4. Government Cloudstore One trusted shop for Gov. Apps 7. Sensor-Based Services
Incident alarm
as a service 6. Location-Based Services (Vehicle tracking as a service) 12. Internet of Things (IoT) and Big Data M2M 11. mSignature Mobile Operators PCS EIDA 8. Smart City Platform Smart Building Indicators, Monitoring and Controlling 10. mPayment Federal mPayment Gateway Wallets 9. BYOD The new concept of mobility business 5. Cloud Services XaaS… For all business platforms (MS suit, CRM, PMP…)
We GROW we change, we change we GROW

19. Thank You
Malek Al Haddad
End of Part1