This is the slidedeck I presented at the KM Singapore 2011 conference. The big idea is that there are 4 important things to worry about when you rollout your new intranet: mindset, leadership, governance and adoption. Apart from the subject matter, I experimented with hand-drawn sketches to communicate my messages. I am no artist, but I was pretty pleased at how they turned out!

1. Iceberg
intranet projects
Maish Nichani
PebbleRoad Pte Ltd
www.pebbleroad.com

2. Problem
Well Across all types of
intranet - publishing-
centric, knowledge
sharing-centric,
community centric
After design

3. Problem
Can’t wait I’ve postponed
to throw out my microsite
my shared because of this
Well Across all types of
intranet - publishing-
centric, knowledge
sharing-centric,
community centric
During implementation
After design

4. Problem
Can’t wait I’ve postponed
to throw out my microsite
my shared because of this
Well Across all types of
intranet - publishing-
centric, knowledge
sharing-centric,
community centric
During implementation
After design After launch

5. Reasons
Mindset
Leadership
Governance
Adoption

6. Mindset
Leadership
Governance
Adoption

7. Fixed vs growth
Linear
Launch
Effort
Problems

8. Fixed vs growth
Linear
Launch
Effort
Problems
For more, check out Carol Dweck’s book Mindset

9. Fixed vs growth
Linear
Launch
Snake oil
solution?
Effort
Problems
For more, check out Carol Dweck’s book Mindset

10. Value
About targets and
measures
Goals Intranet Outcomes
Cost savings
Create knowledge Access
Time savings
Build relationships Connectivity More projects completed
Coordination More leads converted to
Streamline processes
customers
...

11. Mindset
Leadership
Governance
Adoption

12. burden We can group our
projects into 2 buckets
based on the success of
the project
Competition
Shareholders Sales
Expansion
I can’t take no
more
Bottom line
Product line
Marketing
Retention
Intranet

13. The saviour
To The Blue
Ocean
Intranet Express

14. 3 attributes
Pay attention and show
you care

15. 3 attributes
Pay attention and show
you care
Link back to business priorities

16. 3 attributes
Pay attention and show
you care
Link back to business priorities
Market the intranet at all
platforms and occasions

17. Attention
Effort
Launch
For more, check out Vijay Govindarajan Chris Trimble’s The other side of innovation

18. Attention
Effort
Launch
For more, check out Vijay Govindarajan Chris Trimble’s The other side of innovation

19. Attention
Effort
Launch
For more, check out Vijay Govindarajan Chris Trimble’s The other side of innovation

20. Mindset
Leadership
Governance
Adoption

21. Approach
Governance is just about
staffing, policies and
guidelines
Yes, but which intranet?
View governance quite
differently
It is more than just staffing and
policies
Not about managing a fixed
Or intranet rather it is about
nurturing a growing intranet

22. Team
We our intranet
Intranet team

23. Right focus
How does the business make money
or deliver its value?
MatchmakerCo

24. Right focus
How does the business make money
or deliver its value?
Leads
Intelligence
Insights
Market info
Sector info
Company
profiles
Key influencers
MatchmakerCo

25. Empathy
Staff who know not only
their business but also
9am 5pm their people
What are their motivations?
What barriers do they face?
How can the intranet make
a difference?

26. Analytics
For more, check out Dan Zarrella’s Hierarchy of Contagiousness

27. Analytics
For more, check out Dan Zarrella’s Hierarchy of Contagiousness

28. Analytics
For more, check out Dan Zarrella’s Hierarchy of Contagiousness

29. Analytics
For more, check out Dan Zarrella’s Hierarchy of Contagiousness

30. Participatory

31. Mindset
Leadership
Governance
Adoption

32. What we want

33. Change is hard

34. Plan
Identify the
right staff
Address the
motivations
Support like
crazy

35. Right Staff +
motivations
Early minority Late majority

36. Right Staff +
motivations
Early minority Late majority
For more, check out Geoffrey Moore’s Crossing the Chasm

37. Support
Genius bar Self-help
(A place) (Physical or
Men-in-black
Demo pit (On
(An event)

38. example
1. Anticipate
2. Educate
3. Establish Teamsite in
a box
4. Enhance
5. Extract http://www.steptwo.com.au/columntwo/best-
practice-approach-to-sharepoint-team-spaces/

39. Mindset
Leadership
Governance
Adoption

40. Extra
• Content
• Migration
• Integration

41. It’s all HERE
Intranet Benchmarking Forum:
"extremely useful book"
Martin White:
"quite brilliant"
Worldwide Intranet Challenge (WIC)
LinkedIn group:
" A very valuable resource! My organization
is in the middle of a redesign right now, and
it's nice to know that we're on track with
many of the items mentioned in the guide.
It's also nice to have this as a reference for
Free what we still need to tackle. "
Peter Kapakos

42. Questions