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Spencer Retail Store Mapping for the Gujarat By Mahesh Patel
Agenda 1. Preliminary Analysis 2. Pre-Fair Activities 3. In-Fair Activities 4. Post-Fair Analysis 5. Deliverables 6. Timelines
Preliminary Analysis
Preliminary analysis-Customer side ,[object Object],“ The service staff is helpful, they return defective pieces without a fuss” “  I come for an evening walk and pick up small items on the way back” “ I feel sabzi-waala vegetables are fresher” “ The store does not give credit whereas the local grocer does” “ Prices are not low, difference between no frills grocery shop and a retail chain” Aim Get perceived value from the shoppers side
Preliminary analysis-Salespersons side ,[object Object],Understand the current position and performance of the store “ Close to about 300 footfalls per day” “ Items with highest sales include Oils ,Dals and Atta” “ No home delivery as of now ” “ We run promotions but how frequently it will happen is not known” “ We have maximum customer traffic build up during weekends” Aim
Focus Group Discussion ,[object Object],Brand perception about Spencer’s Saw it for the first time in Ahmedabad Have shopped in it before The colors and the name look like that of a foreign brand The colors look like that of a pharmacy
Accessibility , no interference by service, indifferent to music Parameters affecting choice of shopping location Likely Recommending stores to others Trust  in retailer most important, above shopping experience Experience of shopping Impulse buys  only once inside the store. Advertisements about discounts not effective at home.  Billboards and TV ads Effectiveness of advertisements, discounts Value  trust  and  quality over experience , even if income increases. Will look for experiencing elsewhere Possibility of conversion to supermarket in case of increased disposable income Local vendor  more convenient. Will purchase in supermarket, if already there, in order to save trip Daily vegetables shopping Trust, easy credit, convenience Why Purchase from kirana store Male
Low  waiting time , like music Parameters affecting choice of shopping location Likely Recommending stores to others Prefer clothes purchase for experience shopping, but  fear of losing out on new products Experience of shopping Will  check out  new stores once after seeing advertisement. Billboards and TV ads Effectiveness of advertisements, discounts Value  trust  and  quality over experience , even if income increases. Will look for experiencing elsewhere Possibility of conversion to supermarket in case of increased disposable income Prefer local vendor since freshness is assured. In supermarket,  impulse buys  and  exotic fruits Daily vegetables shopping Helpfulness ,  quality, convenience Why Purchase from kirana store Female
Pre-Fair Activities
Pre-fair activities-questionnaire Aim: To determine the consumer behavior and value proposition that Spencer’s stands for  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
In-Fair Activities
[object Object],Question to be Answered ,[object Object],[object Object],[object Object],Whether the customers consider Spencer’s in their choice of stores while shopping ? Brand Awareness What is the level of brand recallibilty for Spencer’s ? Sources  Information sought Information needs Research Questions
Game 1: Ad- Venture Spencer? Big Bazaar? Gallops? Star Bazaar?
Guidelines and Results ,[object Object],[object Object],[object Object],[object Object]
[object Object],Question to be Answered ,[object Object],[object Object],[object Object],[object Object],Whether the demand and availability of the product is assessed appropriately? Assess the product mix in the store What is the composition of the shopping basket for a customer (by value and quantity)? Sources  Information sought Information needs Research Questions
Game 2 : Virtual Shopping Sanitary Materials Pet Food Baby Care Tea Chocolates Oral Care Men’s Basic Baby Care OTC Skin Care Biscuits Noodles Sauce Bread Ready to  Eat Ice Cream, Fruits, Vegetables Masala and Spices Ready to  Fry Cereals
Game 2: Guidelines ,[object Object],[object Object]
[object Object],Question to be Answered ,[object Object],[object Object],[object Object],[object Object],What are the different benefits that customers derive out of the same product?  Target the promotions more accurately Who is the decision maker for buying different categories of products? Sources  Information sought Information needs Research Questions
Game 3a : Dark Room a Me 420 Vegetables FMCG Whom Where  Product Group d) Cheap Retail Chain (like Subhiksha) c) Shopper’s Stop b) Roadside Vendor a) Local Grocer
Game 3: Guidelines ,[object Object],[object Object],[object Object]
Game 3: Guidelines (..Contd) ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],Question to be Answered ,[object Object],[object Object],[object Object],[object Object],If the store is providing the benefits sought by the customers? Current performance of the store What are the factors affecting a customers choice of store and their relative importance ? Sources  Information sought Information needs Research Questions
Game 4 : Apna Sapna Money Money(?) Convenience Price Ambience Trust Variety L E V E L
Game 4: Guidelines ,[object Object],[object Object],[object Object],[object Object]
[object Object],Question to be Answered
Game 5 : Shop for Music Player is asked his choice of music during shopping.
Post-fair Activities
Post Fair Analysis ,[object Object],[object Object],[object Object],[object Object]
Post Fair Analysis (...Contd.) ,[object Object],[object Object],[object Object],[object Object],[object Object]
Post Fair Analysis (...Contd.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Deliverables ,[object Object],[object Object],[object Object],[object Object]
Timeline 8 Nov Insight Fair Run-up to the fair Pre-fair activities Submission of  first draft Final report submission 20 Nov 10 Oct 28 Oct 5 Oct Preliminary Research 28 Sept
Thank You

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Maping For Retail Outlet Of Spencers.Ppt

  • 1. Spencer Retail Store Mapping for the Gujarat By Mahesh Patel
  • 2. Agenda 1. Preliminary Analysis 2. Pre-Fair Activities 3. In-Fair Activities 4. Post-Fair Analysis 5. Deliverables 6. Timelines
  • 4.
  • 5.
  • 6.
  • 7. Accessibility , no interference by service, indifferent to music Parameters affecting choice of shopping location Likely Recommending stores to others Trust in retailer most important, above shopping experience Experience of shopping Impulse buys only once inside the store. Advertisements about discounts not effective at home. Billboards and TV ads Effectiveness of advertisements, discounts Value trust and quality over experience , even if income increases. Will look for experiencing elsewhere Possibility of conversion to supermarket in case of increased disposable income Local vendor more convenient. Will purchase in supermarket, if already there, in order to save trip Daily vegetables shopping Trust, easy credit, convenience Why Purchase from kirana store Male
  • 8. Low waiting time , like music Parameters affecting choice of shopping location Likely Recommending stores to others Prefer clothes purchase for experience shopping, but fear of losing out on new products Experience of shopping Will check out new stores once after seeing advertisement. Billboards and TV ads Effectiveness of advertisements, discounts Value trust and quality over experience , even if income increases. Will look for experiencing elsewhere Possibility of conversion to supermarket in case of increased disposable income Prefer local vendor since freshness is assured. In supermarket, impulse buys and exotic fruits Daily vegetables shopping Helpfulness , quality, convenience Why Purchase from kirana store Female
  • 10.
  • 12.
  • 13. Game 1: Ad- Venture Spencer? Big Bazaar? Gallops? Star Bazaar?
  • 14.
  • 15.
  • 16. Game 2 : Virtual Shopping Sanitary Materials Pet Food Baby Care Tea Chocolates Oral Care Men’s Basic Baby Care OTC Skin Care Biscuits Noodles Sauce Bread Ready to Eat Ice Cream, Fruits, Vegetables Masala and Spices Ready to Fry Cereals
  • 17.
  • 18.
  • 19. Game 3a : Dark Room a Me 420 Vegetables FMCG Whom Where Product Group d) Cheap Retail Chain (like Subhiksha) c) Shopper’s Stop b) Roadside Vendor a) Local Grocer
  • 20.
  • 21.
  • 22.
  • 23. Game 4 : Apna Sapna Money Money(?) Convenience Price Ambience Trust Variety L E V E L
  • 24.
  • 25.
  • 26. Game 5 : Shop for Music Player is asked his choice of music during shopping.
  • 28.
  • 29.
  • 30.
  • 31.
  • 32. Timeline 8 Nov Insight Fair Run-up to the fair Pre-fair activities Submission of first draft Final report submission 20 Nov 10 Oct 28 Oct 5 Oct Preliminary Research 28 Sept