2. What is a client âPersonaâ anyway?
A fictional representation of your ideal customer. It is based
on real data gathered from current, prospective and target
clients combined with behavioral research. A persona
includes client demographics, online behavior, and can
include educated speculation about personal
histories, motivations, buying habits and market concerns.
Why do we define a client Persona?
We are all marketing to people, no matter your type of client
and industry the end buyer is always a person. Personaâs
identify common âpain pointsâ and âshared goalsâ enabling
a marketer to tailor messaging around real pains &
pleasures.
CLIENT PERSONA
What are they?
3. Persona name
This is a fictional name that
represents one of your ideal
client buyers.
Persona creation
Who are our âbestâ & âworstâ
clients/buyers. Use
research, target audience
interviews and surveys to define
& refine these client personas.
Persona basis
Modeled after a real client using
their demographic, behaviors
and educated speculation about
their
histories, motivators, pains, plea
sures & concerns
CLIENT PERSONA
Where do they come from?
4. Steve Entrepreneur is a self-made
business owner who values his
independence and wants to serve his
community by providing a unique
service combined with exceptional
customer service. He is all about
value. He wants to feel like he âgot a
deal.â
Steve
CLIENT PERSONA
Examples
Letâs take a look at what makes Steve Entrepreneur tick. We
will use Steve as an example persona.
5. Steveâs background:
⢠What kind of company did Steve build? ABC is a technology company
with a strong research division.
⢠What is Steveâs role in his company? Steve is the President & CEO
What gets Steve out of bed in the mornings? He is excited about his
company and looks forward to a new business challenge every day.
⢠What keeps Steve up at night and why? He canât help thinking about
all the families his company feeds and how important cash flow is.
⢠What are Steveâs recreational activities ie: sports, hobbies &
interests? He plays racketball and skis. He is dedicated to his family and
attends his kids sports events. He has a passion for gardening.
⢠What does Steve do for fun? Steve spends time with his family, and
meets his friends weekly, very invovled in his alma materâs programs.
CLIENT PERSONA
Steve Entrepreneur
6. Steveâs characteristics & demographics:
⢠What is Steveâs gender, age, and family situation? Steve is male, 42
years old and married with three adolecent children.
⢠What is Steveâs household income and wealth status? Steve makes
about $250K from his job plus about $50K from investments.
⢠What is Steveâs living preferences â urban, suburban, of rural?
Steve love his home in the mountain suburb of Denver, Colorado.
⢠What makes Steve stand out â buzz
words, humor, mannerisms, traits? Steve has a dry, but great sense of
humor and is a great listener.
⢠What does Steve say when he is trying to be humorous? Usually
something that makes light of his own actions.
CLIENT PERSONA
Steve Entrepreneur
7. Steveâs points-of-pain:
⢠Steve wears many hats and juggles many different duties
Our companyâs online solutions will save both management and
execution time as well as costs while offering more management control.
⢠Steve lays awake nights concerned about cashflow
Our companyâs online solutions promote direct payment via credit card
which facilitates better cash flow while saving clients time and money.
⢠Steve wants to manage fewer employees
Our company will automate & manage Steveâs sales & marketing using
CRM, marketing automation, and process management technologies to
drives incremental sales eliminating the need to hire more sales reps.
CLIENT PERSONA
Steve Entrepreneur
8. Our message to Steve: Given his persona, our message to Steve
must be brief, informative, fun and positioned creatively.
⢠What response do we want to solicit from Steve? Steve will be eager
to meet with our company, hear our message and apply it to his situation.
⢠What pain(s) can our products/services relieve that target Steve?
Our companyâs program will minimize your need for employees while
providing a management dashboard with all important KPIs in one place.
⢠What pleasure(s) can our products/services provide for Steve? Our
products & services will give Steve control and more free time.
⢠Why should Steve listen? We speak directly to the problem that Steve
needs to solve in his company and our case studies validate our
message.
⢠Why should Steve trust us? Our testimonials prove our case.
CLIENT PERSONA
Steve Entrepreneur
9. Our marketing message to Steve:
Itâs time to sleep soundly. You no longer need to lie away nights wondering
how you are going to get everything done, how you are going to pay the bills
or how you are going to meet that growing payroll. New online solutions save
management and execution time, reduce costs and provide you with the
management control you need for that âpeace of mindâ - the peace of mind
that only comes when you are confident you have made the best decisions
and everything is progressing like clockwork based on solid, usable
information.
Enjoy improved cash flow, save your clientsâ time and money and eliminate
hassles when you promote direct bill payments with major credit cards. Now
you can automate & manage your sales & marketing by integrating
CRM, marketing automation, and process management into one system with
one robust management dashboard, enabling incremental sales while
eliminating the need for additional sales reps.
CLIENT PERSONA
Steve Entrepreneur
10. Our 30-Second Elevator Speech to Steve:
We sell peace of mind using online solutions to save time and money and
provide ultimate control by integrating all of your processes and information
into one intuitive, easy to use system.
CLIENT PERSONA
Steve Entrepreneur
11. NEXT STEPS
Where do we grow from here?
Complements of Mail Masters ⢠www.mailmasters.net ⢠(303) 607-9424