Luke Charde

9 Followers

3 SlideShares 9 Followers 76 Folgens

3 SlideShares 9 Followers 76 Folgens

Luke wrangles with the challenges of how to make interacting with New York State government technology easier "for the people" - drawing inspiration and methods from disciplines such as Service Design, Customer Experience, User Experience, Design Thinking, and User Interface Design. Tools in the Toolbox: Sharpies & Post-Its, Personas, Journey Mapping, Ecosystem Mapping, Wireframing, Usability Testing, Analytics, Metrics, User Research, Feedback Loops, Design Studios, Storyboards, Content Strategy, Heuristic Evaluation (plus conversations with actual humans and some empathy)

user interface user experience

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If the User Can't Use It, It Doesn't Work.

Vor 10 Jahren • 1015 Aufrufe

Git and GitHub in Government 2012-11-16

Vor 10 Jahren • 316 Aufrufe

UX Intervention 7-19-2012

Vor 10 Jahren • 328 Aufrufe

From User Experience to Citizen Experience

Jess McMullin • Vor 8 Jahren

Innovation Is Not a Department

GoKart Labs • Vor 9 Jahren

The Future Of Business Is Digital

Capgemini • Vor 8 Jahren

SharePoint Site Usability and Design Tips for Non Designers by @SharePointWendy

Wendy Neal • Vor 10 Jahren

User experience design, service design & design thinking : A common story ?

Sylvain Cottong • Vor 13 Jahren

Communicating, prototyping and adopting ReachOut.com’s future service strategy

Penny Hagen • Vor 11 Jahren

Ux Practice for Lean Startups, ux london

Janice Fraser • Vor 12 Jahren

Luke wrangles with the challenges of how to make interacting with New York State government technology easier "for the people" - drawing inspiration and methods from disciplines such as Service Design, Customer Experience, User Experience, Design Thinking, and User Interface Design. Tools in the Toolbox: Sharpies & Post-Its, Personas, Journey Mapping, Ecosystem Mapping, Wireframing, Usability Testing, Analytics, Metrics, User Research, Feedback Loops, Design Studios, Storyboards, Content Strategy, Heuristic Evaluation (plus conversations with actual humans and some empathy)

user interface user experience