Luke Charde
9
Followers
Personal Information
Unternehmen/Arbeitsplatz
Albany, New York Area United States
Beruf
Head of Experience Design at New York State Office of IT Services
Branche
Government / Military
Webseite
http://www.lukecharde.com
Info
Luke wrangles with the challenges of how to make interacting with New York State government technology easier "for the people" - drawing inspiration and methods from disciplines such as Service Design, Customer Experience, User Experience, Design Thinking, and User Interface Design.
Tools in the Toolbox:
Sharpies & Post-Its, Personas, Journey Mapping, Ecosystem Mapping, Wireframing, Usability Testing, Analytics, Metrics, User Research, Feedback Loops, Design Studios, Storyboards, Content Strategy, Heuristic Evaluation (plus conversations with actual humans and some empathy)
Tags
user interface
user experience
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