1. “Employee Assistance
Programs”
Sylvia Ponce de León Z.

2. Employee Assistance
Program…
EAP are employee
benefit programs
offered by many
employers, typically in
conjunction with
a health insurance plan.
EAPs are intended to help employees deal with personal problems that
might adversely impact their work performance, health, and well-being.
EAPs generally include assessment, short-term counseling and referral
services for employees and their household members.

3. Employee Benefits…
• EAPs to help manage issues that
could adversely impact their work
and personal lives.
• EAP counselors typically provide
assessment, support, and if needed,
referrals to additional resources.
• These programs are becoming
increasingly more common in
today's worksites, and as the field
grows, the responsibilities of
employee assistance professionals are
expanding as well.

4. Coordinating the Supply Chain…
• The coordination mechanism should provide a set of rules for:
 Maximizing profit.
 Ensuring the fair sharing of benefits and costs among the
partners in the supply chain.
• The tourism supply chain is characterized by a decentralized
decision-making style with a high level of resource sharing at the
operational level.
• Tour operators and airlines are the dominant partners in the
tourism supply chain

5. EA Programs…
The issues for which EAPs provide support vary, but examples include:
 substance abuse
 safe working environment
 emotional distress
 major life events, including births, accidents and deaths
 health care concerns
 financial or legal concerns
 family/personal relationship issues
 work relationship issues

6. The Reason…
• This practice has been thought to raise concerns for some,
who believe that the EAP may place the employer's interests
above the health and well-being of the employee.
• Both the employer and the employee benefit
• The goal of these supervisory referrals is to help the employee
retain their job and get assistance for any problems or issues
that may be impacting their performance.

7. • EAPs may result in various benefits for employers, including lower
medical costs, reduced turnover and absenteeism, and higher
employee productivity and morale.
• EAPs may also provide other services to employers, such as
supervisory consultations, support to troubled work teams, training
and education programs, and critical incident services.
• External EAPs can provide more than just psychological counseling
through the integration of a host of "work/life" resources.
From the Employer View…

8. Lic. Mercy Trejo
Starwood Hotel’s Experience
Interview…