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What’s Social Media and buzz?
Social Media – Is it commercially worthwhile? www.theonlinecircle.com
Social Media – Is Commercially Worth? Companies are using social media for: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.theonlinecircle.com
What’s Social Media and buzz? www.theonlinecircle.com
www.theonlinecircle.com
Are You Helping or Hindering? www.theonlinecircle.com
So, would you like to know the secret? www.theonlinecircle.com
www.theonlinecircle.com
1. Set clear Goals / Objectives. www.theonlinecircle.com
www.theonlinecircle.com
Source: nielsen-online Decision Making – Information IS available. www.theonlinecircle.com Facebook MySpace How many people  4.9m  1.9m  How long /month 3 hrs, 50 mins 55 mins How often  14 + times month 5.6 + times a month Majority Age 25-34 12-17
3. A clear message / offer. (What do you want them to ‘Take Out’ of your communications (over time)? www.theonlinecircle.com
4.  Monitor. Measure.  Refine.  Work toward your goals. www.theonlinecircle.com 2005 2009
Some of the more popular applications. What’s Social Media and buzz? www.theonlinecircle.com
What’s Social Media and buzz? www.theonlinecircle.com
What’s Social Media and buzz? www.theonlinecircle.com
What’s Social Media and buzz? www.theonlinecircle.com
What’s Social Media and buzz? www.theonlinecircle.com
What about growth? www.theonlinecircle.com
Okay, the theory makes sense. When should I start? www.theonlinecircle.com
A Petition site. www.theonlinecircle.com
The Petition site had momentum before Cadbury even understood there was an issue. www.theonlinecircle.com
www.theonlinecircle.com
www.theonlinecircle.com
www.theonlinecircle.com
www.theonlinecircle.com
Twitter conversations. www.theonlinecircle.com
Innovative guerilla www.theonlinecircle.com
Google Search Results. www.theonlinecircle.com
www.theonlinecircle.com
Strategies. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.theonlinecircle.com
www.theonlinecircle.com
I’m ready already! How do I move forward? www.theonlinecircle.com
Just like mainstream Research. Monitor. Learn www.theonlinecircle.com
Just like mainstream ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.theonlinecircle.com
Listening and monitoring  ,[object Object],[object Object],[object Object],[object Object],[object Object],www.theonlinecircle.com
Monitoring – Set Up. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.theonlinecircle.com
Monitoring – Ongoing. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.theonlinecircle.com
Strategic uses of Monitoring. ,[object Object],[object Object],[object Object],[object Object],www.theonlinecircle.com
Strategic uses of Monitoring. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.theonlinecircle.com
Just like mainstream. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.theonlinecircle.com
Non-financial impact is not ROI (yet). www.theonlinecircle.com
Step 1: Establish a baseline 8% Y2Y Growth www.theonlinecircle.com
Step 2: Create Activity Timelines www.theonlinecircle.com
Step 3: Follow r elevant metrics www.theonlinecircle.com
Step 4: Monitor broader stats www.theonlinecircle.com
Just like mainstream. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.theonlinecircle.com
Digital Brand Management ,[object Object],[object Object],www.theonlinecircle.com
Social Media – An integrated case study FG Roberts – Manufacturer of Gluten Free Products  Goal:  Sell more product Strategic Objective:  Build a Thought Leadership Position Strategy Step1)  Build an online presence Step2)  Consolidate reputation  Step3)  Convert Online reputation to commercial value www.theonlinecircle.com
Social Media – An integrated case study FG Roberts – Manufacturer of Gluten Free Products  Blog –www.glutenfreehealth.net Online Articles  Dedicated YouTube channel Guest writer to nr 1 content website WOM + Advocates -> Commercial Benefit www.theonlinecircle.com
Marketing Oriented Options. Online Articles www.theonlinecircle.com
www.theonlinecircle.com
Social Media – An integrated case study Social Media Matrix www.theonlinecircle.com Tactic / tool Metric Goal Client ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],X  amount of positive conversations about the restaurant per week
Social Media SEO Online Advertising Integrated Strategies www.theonlinecircle.com
Just like mainstream. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.theonlinecircle.com
Monitoring can help mitigate risks. www.theonlinecircle.com
Just like mainstream. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.theonlinecircle.com
Internal Management Considerations www.theonlinecircle.com
Guidelines for your broader community 1 . Employees and others will have a clear idea of the company’s position. 2. Employees will feel empowered that they can leverage their social networks in support of their role, as well as for their professional careers. 3. Companies will be legally protected from the possible misuse and misbehaviour of their employees online.  Answer Who’s liable. 4. Companies will appear more innovative, forward thinking and acknowledgeable of how social media has integrated through employees lives and the rest of the world. 5. Employees will have a set of best practices and guidance while they venture into the social media world, so even the beginners have some reference guide to turn to. www.theonlinecircle.com
www.theonlinecircle.com
Just like mainstream ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.theonlinecircle.com
www.theonlinecircle.com
www.theonlinecircle.com
www.theonlinecircle.com
Why Social Media? www.theonlinecircle.com
Things you can do now! Get a domain name that makes sense : Domains are as tricky as they are important.  Use a branded email addresses : Think about it like a user. If you’re about to spend $500 on an entertainment system, which contact email do you trust more – seller@sellerdomain.com or  [email_address] ? Competent design Create an About Us Page : Include names, faces and personalities of your company. Use your About Page to talk to customers. Include when the company was founded, what you’re an expert in, how excited you are to help them and all the ways they can contact you. If your Web site is the face of your company, the About Page is its heart. And a Contact Page : Include your real business address, telephone, a map, hours, and any other information someone would need to get a hold of you Use customer testimonials : Providing testimonials on your Web site does a couple of things for user trust. First, it helps show customers that you’re safe to do business with and gives them an idea of what they can expect from you.  Keep a tidy site List groups you belong to : People trust companies that go out of their way to be part of the community www.theonlinecircle.com
www.theonlinecircle.com www.theonlinecircle.com

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