2. Problem Statement
Mother of an 18-year-old about to start the
university abroad needs a way to trust her
daughter and to feel more confident because
both parents have already make the decision and
they believe it is the best for their daughter
3. Create an open website called
http://www.mariasettlesabroad.com .
The student would update all the settlement
information and everybody could post ideas in
the different sections
First Idea
5. Testing
What worked
Both the mother and the daughter
loved the idea
What could be improved
Usability
The mother is not used to working on
the Internet
The daughter is not willing to share all
her information
Questions
Who would develop the website and
how?
Ideas
They could explore ready made
solutions
Different permissions for each section
could be created
6. Open and calm conversations with all the
stakeholders
Second Idea
8. Testing
What worked
The daughter could not imagine some
of the fears
What could be improved
More time to talk to everyone
Questions
The mother was afraid thinking that
nobody would understand her
Ideas
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