Service Design - from identifying needs to understanding motivations & behaviours
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How working with universities on service design can help improve our commissioning. From identifying needs to understanding motivations & behaviours, developing the resources that can be used beyond the research. Using techniques such as understanding what to research, understanding behaviour, mapping the system and testing solutions. Do you need support with understanding needs & assets and appraising options?
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Service Design - from identifying needs to understanding motivations & behaviours
- 1. Identifying needs to understanding motivations and behaviours
- 2. Developing resources that can be used beyond the research
- 3. Do you need support with understanding needs & assets and appraising options? Identifying what to research Mapping the system Understanding behaviour Plotting the journey Testing solutions
Hinweis der Redaktion
- Designing for care My final MA project is ‘design for care’ at the intersection of the health and social care system. An engagement of people at their most vulnerable - the ageing population and their support network. The 6 million unpaid individuals in the UK who support the ill, frail or disabled to live independently at home are ‘carers’. However the carers’ role often goes unrecognised by our health and social care system. The Carer's Companion is an enabler that encourages the harnessing of psychological as well as skill sharing support of other carers via a digital platform. Additionally, it is a support system that promotes the formation of local networks of like-minded carers. It aims to ease the burden of an often difficult and emotionally charged carer journey. Triba Learning Platform 'Personalised Learning' has been deemed as one of the main forces that will take education into the twenty-century. All educational agendas announced in UK since 2004 endorse the concept of personalisation. It is about putting learners in the centre of the learning as an active participants where tailored pedagogy, curriculum and learning environments are provided for them. The theory is put in practice at various types of schools in the EU, US and other parts of the world, mostly more specialise, private schools, but what about main stream schools? The goal of my final project is to design a learning platform that provides a cost-effective personalised learning solution to secondary schools in UK. Among many approaches in achieving personalised learning, I have chosen the adaptive learning which takes a technology and data-driven approach to the agenda of personalised learning. The approach specifically looks at the role technology and data play in enabling learning solutions to adapt the presentation of educational material according to students' learning needs, as indicated by their responses to questions and tasks. The platform will enable students to; collaborate with each other be able to monitor their progress and assess themselves have access to more relevant, suitable learning material and eventually turn them into confident self-learners. My final project is looking at how to improve quality of life for care workers in home care by making their working life more engaging, motivating and fulfilling. Their working life is typically very demanding, unrewarding and unsatisfying. As a symptom of this dissatisfaction more than 30 per cent of staff decide to quit their jobs every year. Improving how care workers work will have impact on the quality of care the elderly receive, increased staff loyalty and decreased employee turnover. My project sponsor for this project is MiHomecare, a part of the Mitie Group.