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Welcome
Class Policies
Class Policies
•   Syllabus posted in forums is guiding document
Class Policies
•   Syllabus posted in forums is guiding document
•   Miss one class – lose (4) participation points
Class Policies
•   Syllabus posted in forums is guiding document
•   Miss one class – lose (4) participation points
•   Second missed class – auto-drop
Class Policies
•   Syllabus posted in forums is guiding document
•   Miss one class – lose (4) participation points
•   Second missed class – auto-drop
•   Learning teams, APA format
Class Policies
•   Syllabus posted in forums is guiding document
•   Miss one class – lose (4) participation points
•   Second missed class – auto-drop
•   Learning teams, APA format
•   Late assignments & feedback
    •   Late penalty 10% per day
Syllabus Review
What are we going to learn?
How to identify markets & consumers
How to identify markets & consumers
     How to segments markets
How to identify markets & consumers
     How to segments markets
    How & why consumers buy
How to identify markets & consumers
     How to segments markets
    How & why consumers buy
     Developing new products
How to identify markets & consumers
     How to segments markets
    How & why consumers buy
     Developing new products
     Marketing across channels
How to identify markets & consumers
     How to segments markets
    How & why consumers buy
     Developing new products
     Marketing across channels
   How internet marketing works
How to identify markets & consumers
     How to segments markets
    How & why consumers buy
     Developing new products
     Marketing across channels
   How internet marketing works
   How to write marketing plan
How to identify markets & consumers
     How to segments markets
    How & why consumers buy
     Developing new products
     Marketing across channels
   How internet marketing works
   How to write marketing plan
    How to think like a marketer
Enabling Technology
Enabling Technology
Enabling Technology
Enabling Technology
Enabling Technology
Enabling Technology
Enabling Technology
Enabling Technology
Enabling Technology
Presentation Skills
The “Brand Ladder”
The “Brand Ladder”
Environmental Scanning
Environmental Scanning

Social
Environmental Scanning

Social   Economic
Environmental Scanning

Social   Economic   Technology
Environmental Scanning

Social   Economic   Technology   Competitive
Environmental Scanning

Social   Economic   Technology   Competitive   Regulatory
Technological Obsolescence
Technological Obsolescence
R e gu lator y forces
R e gu lator y forces
R e gu lator y forces
The Consumer Decision Process
Evaluating Alternatives
Information Search
Buying Value
Buying Value
The Rational Consumer
The Rational Consumer
The Rational Consumer
SOCIOCULTURAL INFLUENCES
      ON CONSUMER BEHAVIOR

• Personal Influence
   Opinion Leadership
     • Opinion Leaders

     • Word of Mouth




                               Slide 5-39
Pierce Brosnan and Anna Kournikova
      Why use celebrity spokespersons?




                                         Slide 5-40
FIGURE 5-C Word of mouth influence




                                     Slide 5-41
SOCIOCULTURAL INFLUENCES
     ON CONSUMER BEHAVIOR

• Family Influence
   Consumer Socialization

   Family Life Cycle

   Family Decision Making
     • Information Gatherer   • Purchaser

     • Influencer             • User

     • Decision Maker


                                            Slide 5-44
Slide 5-46
SOCIOCULTURAL INFLUENCES
      ON CONSUMER BEHAVIOR

• Social Class
• Culture and Subculture
   African American Buying Patterns

   Hispanic Buying Patterns

   Asian American Buying Patterns
     • Assimulated

     • Nonassimulated

                                       Slide 5-47
Bonne Bell Cosmetics
Why target the African American women market?




                                                Slide 5-48
Target
Why use Spanish language ads in the U.S.?




                                            Slide 5-49
+                                                   agenda
   Consumer v. Organizational
   Markets                                          introductions


    Exercise: Compare Consumer v. Organizational   exercise 1

      Buying decision                               syllabus

                                                    dinner

                                                    exercise

                                                    course goals

                                                    readings




MBA / 570 SUSTAINABLE CUSTOMER RELATIONSHIPS
CHARACTERISTICS OF
      ORGANIZATIONAL BUYING

• Demand Characteristics
   Derived Demand

• Size of the Order or Purchase
• Number of Potential Buyers
• Organizational Buying Objectives



                                     Slide 6-13
FIGURE 6-3 Key characteristics of
organizational buying behavior




                                    Slide 6-14
FIGURE 6-A Key organizational buying
criteria




                                       Slide 6-17
+
   Next Week




     Remember   to create / post your Learning team
      Charter by Friday 6pm
     Remember  to review the rubric for the next
      assignment



MBA / 570 SUSTAINABLE CUSTOMER RELATIONSHIPS

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Hinweis der Redaktion

  1. Social - race, culture, age, tobacco use Economic - income, economy, Technology - internet, open source, iphone Competitive - Chine, India Regulatory - Financials, Banks -- Global Warming
  2. Social - race, culture, age, tobacco use Economic - income, economy, Technology - internet, open source, iphone Competitive - Chine, India Regulatory - Financials, Banks -- Global Warming
  3. Social - race, culture, age, tobacco use Economic - income, economy, Technology - internet, open source, iphone Competitive - Chine, India Regulatory - Financials, Banks -- Global Warming
  4. Social - race, culture, age, tobacco use Economic - income, economy, Technology - internet, open source, iphone Competitive - Chine, India Regulatory - Financials, Banks -- Global Warming
  5. Social - race, culture, age, tobacco use Economic - income, economy, Technology - internet, open source, iphone Competitive - Chine, India Regulatory - Financials, Banks -- Global Warming