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The Hidden Forces That Shape Our Decisions
REALITY
       VS.
SUBJECTIVE REALITY
D. Purves
BASKETBALL
Count the # of times that the players
in white pass the ball to each other




D. Simons
ILLUSIONS AS A METAPHOR
A FEW EXAMPLES OF

“DECISION ILLUSIONS”
% of drivers donating organs




                                                     0
                                                              20
                                                                   40
                                                                              60
                                                                                   80
                                                                                        100

                                    De




                                                     4




Johnson & Goldstein (2003)
                                      nm
                                           ark
                              Ne
                                the




                                                          28
                                   rlan
                         Un                 ds
                             ited



                                                         17
                                    Kin
                                         gdo
                                               m
                                    Ger

                                                     12
                                       ma
                                            ny
                                     Au
                                                                        100




                                       stri
                                                a
                                    Bel
                                                                        98




                                          giu
                                               m
                                     Fra
                                                                        100




                                           nce
                                    Hu
                                                                        100




                                         nga
                                            ry
                                     Pol
                                                                        100




                                           and
                                                                                              Organ donations?




                                    Por
                                                                        100




                                          tug
                                                al
                                     Sw
                                                                   86




                                       ede
                                          n
Opt-in
                                                  n
                                        don ’t joi
                                         and
            Check the box below ox -- want to
                                b if you
                           s the donor program
          participatechethe organ
                      in ck
                 on’t
    pe   o ple d



Opt-out
                                       nd join
      Check the box belowhif you    -- a
                                  x don’t want
                            t e bo
     to participate che cksorgan donor program
                n’t in the
          le do
     peop
What about professionals?




Redelmeier & Shafir (1995)
The Jam study
                          6 jams   24 jams

         Approach         40%       60%

                 Try       1.4       1.5

                Buy       30%       3%

Iyengar & Lepper (2000)
Behavioral Economics ...
    Standard
What a piece of work is a man! how noble in reason!
 how inïŹnite in faculty! in form and moving how
express and admirable! in action how like an angel!
          in apprehension how like a god!


    Will Shakespeare (Act II,scene 2, of Hamlet)
IT IS ALL ABOUT .....


 FREE LUNCHES !!!
Do we know Our
 preferences?
    measurement
 Choice construction
Answer the following:

 Please write 3 reasons Please write 10 reasons
  why you love your       why you love your
    signiïŹcant other       signiïŹcant other




 Please write 3 reasons Please write 10 reasons
    to buy a BMW            to buy a BMW
Answer the following:
Indicate on the following scale how many times do
you ïŹ‚oss a day:

      0   1   2   3   4   5   6   7   8   9 >9


Indicate on the following scale how many times do
you ïŹ‚oss a month:

      0   1   2   3   4   5   6   7   8   9 >9

Should you call the dentist to make an appointment?
What do people infer

     0   1   2   3   4   5   6   7   8   9 >9

“I am below the norm”


                             “I am above the norm”



     0   1   2   3   4   5   6   7   8   9 >9
Do we know Our
 preferences?
    measurement
 Choice construction
Asymmetric dominance


 Attribute 1     R
               R’
                           P
                      P’
                 Attribute 2
16%   68%

0%
84%   32%
Tom   Jerry’   Jerry
Form A




         Tom   Tom’     Jerry
Form B
The Hidden Forces That Shape Our Decisions




www.predictablyirrational.com


dan@predictablyirrational.com
The value of 1st decisions
Auctions of real products
                     Mean value   Low ss#   High ss#   Increase
 Trackball             16.25       10.38     21.52      107%
 Keyboard              32.47       21.81     42.03      93%
  $9 wine              15.80       11.62     19.55      68%
 $82 wine              22.89       17.42     27.76      59%
Design book            18.81       14.15     23.00      62%
Belgian Chocolates     13.31       10.04     16.24      62%


  High dependency between the prices of the
  2 wines and 2 computer accessories
Tom Sawyer
Poetry
10
 8        Poetry, charge
          Poetry, pay
 6
 4
 2
 0
 -2
 -4
 -6
 -8
-10
  Short        Medium      Long
How should people
 What is the self herding
  decide about buying a
version of these decisions?
      cup of coffee?
???
Arbitrary Coherence ...
VS.
We are inherently &
fundamentally emotional!
Hot & cold states




  Never get a tattoo when
  you’re drunk and hungry
Hyperbolic discounting
          More later
          Less sooner
Value




                        Time
Delayed gratiïŹcation & commitment




✔        ✔
       1 immediately     1 immediately

        No temptation button
    ✔
                                10 w/ 10sec delay




                                                    Ainslie & Herrnstein 1974
Clocky
One step further ....
Free lunches !
The power of
expectations
taste tests
              Non-Blind                                        Blind


                          Colt 45

Coors
         Pabst                      Guinness   Budweiser Pabst
                                                            Colt 45
Miller Lite                                                            Guinness
                                               Miller Lite
                                                           Coors



              Budweiser
Coffee “with” add-ons




 anise, nutmeg, clove, cardamom, etc
Expectations & beer: procedure

“Blind”                          â˜ș
                                 ?

“Before”   B / +V                â˜č
                                 ?

“After”                 B / +V   ?
                                 â˜ș
Price placebo
   effect
The history of medicine is the history
of placebo
Placebo & Classical
         conditioning


                  CS   UCS    UCR

Learning Trial:              Salivation


  Test Trial:                Salivation

                  CS           CR
Endogenous opioids


      quot;God's Own Medicinequot;
       Sir William Osler
A new exciting medication

                                              Improved Pain Relief




              Veladone-Rx
               Didehydro-Methoxymethyl Phosphate (250 mg oral formulation)




                                             Finally,
                                             a more potent opioid-agonist
                                             that provides fast-acting,
                                             long-lasting relief for
                                             moderate to severe pain.
Overview of procedure
                                                              quot;drug repquot; introduces medication

                               Improved Pain Relief           Experimenter calibrates stimuli

Veladone-Rx
Didehydro-Methoxymethyl Phosphate (250 mg oral formulation)
                                                                    First set of shocks
                                                                  Participant ingests pill
                              Finally,
                              a more potent opioid-agonist
                              that provides fast-acting,

                                                                   Second set of shocks
                              long-lasting relief for
                              moderate to severe pain.




                                                                Questionnaire administered
                                                                        Debriefing
Brochure pp. 1 & 4
Brochure pp. 2 & 3
Pain reduction after the pill
40
                              Reduction
                 35           No reduction
30

     25
20

           16
10

                        6
0
     Low Price   High Price
Effects of country of origin
30
        China
        USA
20                 22.2

10    13.2
             9.6
 0
                          -5.8
-10
      Non Asians    Asians
Juliet:

quot;What's in a name? That which we call a rose
By any other name would smell as sweet.quot;

           Romeo and Juliet (II, ii, 1-2)
OTC medications?
 A pilot study
I shall always be a ïŹ‚ower girl to Professor
Higgins because he always treats me as a ïŹ‚ower
girl and always will; but I know I can be a lady
to you because you always treat me as a lady
and always will.

—Eliza Doolittle
Pygmalion; George Bernard Shaw
(Dis)Honesty
Regret
Warfarin: Anti-stroke medication


Chance of stroke / past stroke ≈ 21%
Warfarin (if taken correctly) ≈ 3%
  Cheap, with few side-effects
Seemingly VERY strong incentive to take it
However, only 66% adhere, even in best conditions
(warfarin clinic)
Can we increase adherence through incentives and
regret?
Regret

‱ Our happiness and decisions are not guided
  only by our state...
‱ But also by other possible states
‱ And ones that easily come to mind
Lessons
VS.
Thanks
dan@predictablyirrational.com

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Dan Ariely - World Innovation Forum

  • 1. The Hidden Forces That Shape Our Decisions
  • 2. REALITY VS. SUBJECTIVE REALITY
  • 3.
  • 5. BASKETBALL Count the # of times that the players in white pass the ball to each other D. Simons
  • 6.
  • 7.
  • 8. ILLUSIONS AS A METAPHOR
  • 9. A FEW EXAMPLES OF “DECISION ILLUSIONS”
  • 10. % of drivers donating organs 0 20 40 60 80 100 De 4 Johnson & Goldstein (2003) nm ark Ne the 28 rlan Un ds ited 17 Kin gdo m Ger 12 ma ny Au 100 stri a Bel 98 giu m Fra 100 nce Hu 100 nga ry Pol 100 and Organ donations? Por 100 tug al Sw 86 ede n
  • 11. Opt-in n don ’t joi and Check the box below ox -- want to b if you s the donor program participatechethe organ in ck on’t pe o ple d Opt-out nd join Check the box belowhif you -- a x don’t want t e bo to participate che cksorgan donor program n’t in the le do peop
  • 13. The Jam study 6 jams 24 jams Approach 40% 60% Try 1.4 1.5 Buy 30% 3% Iyengar & Lepper (2000)
  • 14.
  • 15. Behavioral Economics ... Standard What a piece of work is a man! how noble in reason! how inïŹnite in faculty! in form and moving how express and admirable! in action how like an angel! in apprehension how like a god! Will Shakespeare (Act II,scene 2, of Hamlet)
  • 16.
  • 17. IT IS ALL ABOUT ..... FREE LUNCHES !!!
  • 18. Do we know Our preferences? measurement Choice construction
  • 19. Answer the following: Please write 3 reasons Please write 10 reasons why you love your why you love your signiïŹcant other signiïŹcant other Please write 3 reasons Please write 10 reasons to buy a BMW to buy a BMW
  • 20. Answer the following: Indicate on the following scale how many times do you ïŹ‚oss a day: 0 1 2 3 4 5 6 7 8 9 >9 Indicate on the following scale how many times do you ïŹ‚oss a month: 0 1 2 3 4 5 6 7 8 9 >9 Should you call the dentist to make an appointment?
  • 21. What do people infer 0 1 2 3 4 5 6 7 8 9 >9 “I am below the norm” “I am above the norm” 0 1 2 3 4 5 6 7 8 9 >9
  • 22.
  • 23. Do we know Our preferences? measurement Choice construction
  • 24. Asymmetric dominance Attribute 1 R R’ P P’ Attribute 2
  • 25. 16% 68% 0% 84% 32%
  • 26. Tom Jerry’ Jerry Form A Tom Tom’ Jerry Form B
  • 27.
  • 28.
  • 29.
  • 30. The Hidden Forces That Shape Our Decisions www.predictablyirrational.com dan@predictablyirrational.com
  • 31. The value of 1st decisions
  • 32. Auctions of real products Mean value Low ss# High ss# Increase Trackball 16.25 10.38 21.52 107% Keyboard 32.47 21.81 42.03 93% $9 wine 15.80 11.62 19.55 68% $82 wine 22.89 17.42 27.76 59% Design book 18.81 14.15 23.00 62% Belgian Chocolates 13.31 10.04 16.24 62% High dependency between the prices of the 2 wines and 2 computer accessories
  • 34. Poetry 10 8 Poetry, charge Poetry, pay 6 4 2 0 -2 -4 -6 -8 -10 Short Medium Long
  • 35. How should people What is the self herding decide about buying a version of these decisions? cup of coffee?
  • 36. ???
  • 38.
  • 39. VS.
  • 40. We are inherently & fundamentally emotional!
  • 41.
  • 42. Hot & cold states Never get a tattoo when you’re drunk and hungry
  • 43.
  • 44. Hyperbolic discounting More later Less sooner Value Time
  • 45.
  • 46.
  • 47. Delayed gratiïŹcation & commitment ✔ ✔ 1 immediately 1 immediately No temptation button ✔ 10 w/ 10sec delay Ainslie & Herrnstein 1974
  • 50.
  • 51.
  • 53.
  • 55. taste tests Non-Blind Blind Colt 45 Coors Pabst Guinness Budweiser Pabst Colt 45 Miller Lite Guinness Miller Lite Coors Budweiser
  • 56. Coffee “with” add-ons anise, nutmeg, clove, cardamom, etc
  • 57. Expectations & beer: procedure “Blind” â˜ș ? “Before” B / +V â˜č ? “After” B / +V ? â˜ș
  • 58. Price placebo effect
  • 59. The history of medicine is the history of placebo
  • 60. Placebo & Classical conditioning CS UCS UCR Learning Trial: Salivation Test Trial: Salivation CS CR
  • 61. Endogenous opioids quot;God's Own Medicinequot; Sir William Osler
  • 62. A new exciting medication Improved Pain Relief Veladone-Rx Didehydro-Methoxymethyl Phosphate (250 mg oral formulation) Finally, a more potent opioid-agonist that provides fast-acting, long-lasting relief for moderate to severe pain.
  • 63. Overview of procedure quot;drug repquot; introduces medication Improved Pain Relief Experimenter calibrates stimuli Veladone-Rx Didehydro-Methoxymethyl Phosphate (250 mg oral formulation) First set of shocks Participant ingests pill Finally, a more potent opioid-agonist that provides fast-acting, Second set of shocks long-lasting relief for moderate to severe pain. Questionnaire administered Debriefing
  • 66. Pain reduction after the pill 40 Reduction 35 No reduction 30 25 20 16 10 6 0 Low Price High Price
  • 67. Effects of country of origin 30 China USA 20 22.2 10 13.2 9.6 0 -5.8 -10 Non Asians Asians
  • 68.
  • 69.
  • 70.
  • 71. Juliet: quot;What's in a name? That which we call a rose By any other name would smell as sweet.quot; Romeo and Juliet (II, ii, 1-2)
  • 72. OTC medications? A pilot study
  • 73. I shall always be a ïŹ‚ower girl to Professor Higgins because he always treats me as a ïŹ‚ower girl and always will; but I know I can be a lady to you because you always treat me as a lady and always will. —Eliza Doolittle Pygmalion; George Bernard Shaw
  • 75.
  • 76.
  • 77.
  • 79.
  • 80. Warfarin: Anti-stroke medication Chance of stroke / past stroke ≈ 21% Warfarin (if taken correctly) ≈ 3% Cheap, with few side-effects Seemingly VERY strong incentive to take it However, only 66% adhere, even in best conditions (warfarin clinic) Can we increase adherence through incentives and regret?
  • 81.
  • 82. Regret ‱ Our happiness and decisions are not guided only by our state... ‱ But also by other possible states ‱ And ones that easily come to mind
  • 84.
  • 85. VS.