This document outlines 8 ways for brands to determine if they are likeable. It discusses that likeability leads to brands being more memorable, chosen, and positively perceived. The 8 ways include listening beyond owned communities, changing attitudes, creating compelling content, rewarding conversation, setting speed goals for responses, responding to both positive and negative feedback, investing in growth, and incentivizing growth. Likeable brands experience benefits such as more repeat customers, higher profits, larger reach, and happier employees.
3. Have a question?
∞ Tweet questions to @LikeableMedia,
or use the hashtag #likeable
∞ Ask questions on Likeable’s Facebook page at
fb.com/LikeableMedia
∞ Use the chat bar in GoToWebinar to
ask questions!
#likeable
4. What’s inside?
∞ Meet Likeable
∞ Why Be Likeable
∞ What Is Likeability?
∞ Measure Likeablility
∞ 8 Ways to BE More Likeable
∞ Questions/Feedback
#likeable
9. FUN FACT
According to a study done
in 2005, an ad’s likeability
accounted for 80% of whether it
was remembered later. People
choose (and purchase from)
who they like and the more
you are liked, the more positive
things will come to you.
#likeable
20. How WE measure Likeability
Listening
Interactions
Kinetics
Extension
#likeable
21. 8 Ways To Determine
If Your Brand Is
Likeable
#likeable
22. 8 Ways To Determine If Your Brand Is Likeable
Listening
1. Listen beyond your
owned communities
2. Change attitudes
#likeable
23. 8 Ways To Determine If Your Brand Is Likeable
Listening
1. Listen beyond your
owned communities
2. Change attitudes
#likeable
24. 8 Ways To Determine If Your Brand Is Likeable
Interactions
3. Create compelling
content
4. Reward conversation
#likeable
25. 8 Ways To Determine If Your Brand Is Likeable
Interactions
3. Create compelling
content
4. Reward conversation
#likeable
26. 8 Ways To Determine If Your Brand Is Likeable
Kinetics
5. Set goals for
speediness
6. Respond to the
positive and the
negative
#likeable
27. 8 Ways To Determine If Your Brand Is Likeable
Kinetics
5. Set goals for
speediness
6. Respond to the
positive and the
negative
#likeable
28. 8 Ways To Determine If Your Brand Is Likeable
Extension
7. Invest in growth
8. Incentivize growth
#likeable
29. 8 Ways To Determine If Your Brand Is Likeable
Extension
7. Invest in growth
8. Incentivize growth
#likeable
30. RECAP
1. Listen beyond your owned communities
2. Change attitudes
3. Create compelling content
4. Reward conversation
5. Set goals for speediness
6. Respond to the positive and the negative
7. Invest in growth
8. Incentivize growth
#likeable