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8 Ways To Determine If
Your Brand Is Likeable
Cara Friedman
Senior Director of Marketing, Likeable Media
@Caraizzle
Have a question?
∞ Tweet questions to @LikeableMedia,
or use the hashtag #likeable
∞ Ask questions on Likeable’s Facebook page at
fb.com/LikeableMedia
∞ Use the chat bar in GoToWebinar to
ask questions!

#likeable
What’s inside?
∞ Meet Likeable
∞ Why Be Likeable
∞ What Is Likeability?
∞ Measure Likeablility
∞ 8 Ways to BE More Likeable
∞ Questions/Feedback
#likeable
WE BEGAN AS THIS

#likeable
#likeable
#likeable
Why do I want to be
likeable?

#likeable
FUN FACT

According to a study done
in 2005, an ad’s likeability
accounted for 80% of whether it
was remembered later. People
choose (and purchase from)
who they like and the more
you are liked, the more positive
things will come to you.

#likeable
What is Likeability?

#likeable
What is Likeability?

#likeable
What is Likeability?

#likeable
What is Likeability?

#likeable
What is Likeability?

#likeable
What is Likeability?

#likeable
How do you measure Likeability?

#likeable
How do you measure Likeability?

#likeable
How do you measure Likeability?

#likeable
How do you measure Likeability?

#likeable
How WE measure Likeability

Listening
Interactions
Kinetics
Extension
#likeable
8 Ways To Determine
If Your Brand Is
Likeable
#likeable
8 Ways To Determine If Your Brand Is Likeable

Listening
1. 	 Listen beyond your 			
		owned communities
2. 	 Change attitudes
#likeable
8 Ways To Determine If Your Brand Is Likeable

Listening
1. 	 Listen beyond your 			
		owned communities
2. 	 Change attitudes
#likeable
8 Ways To Determine If Your Brand Is Likeable

Interactions
3. 	 Create compelling
		content
4. 	Reward conversation
#likeable
8 Ways To Determine If Your Brand Is Likeable

Interactions
3. 	 Create compelling
		content
4. 	Reward conversation
#likeable
8 Ways To Determine If Your Brand Is Likeable

Kinetics
5. 	 Set goals for
		speediness
6. 	 Respond to the
		 positive and the
		negative
#likeable
8 Ways To Determine If Your Brand Is Likeable

Kinetics
5. 	 Set goals for
		speediness
6. 	 Respond to the
		 positive and the
		negative
#likeable
8 Ways To Determine If Your Brand Is Likeable

Extension
7. 	 Invest in growth
8. 	 Incentivize growth
#likeable
8 Ways To Determine If Your Brand Is Likeable

Extension
7. 	 Invest in growth
8. 	 Incentivize growth
#likeable
RECAP
1. 	 Listen beyond your owned communities
2. Change attitudes
3. Create compelling content
4. Reward conversation
5. Set goals for speediness
6. Respond to the positive and the negative
7. Invest in growth
8. 	Incentivize growth
#likeable
REMEMBER
Likeability leads to….
	
	
	
	
	

- More repeat customers
- Higher profitability
- Larger reach
- Happier employees
- And more!
#likeable
Questions? Feedback?

Cara Friedman
@Caraizzle @LikeableMedia

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8 Ways To Determine If Your Brand Is Likeable